Latest news with #TCN
BBC News
28-07-2025
- Business
- BBC News
Lagos power outage - which areas e go affect and wetin you fit do about am
Di Nigerian Electricity Regulatory Commission, NERC and di Nigeria Independent System Operator, NISO don gree make di Transmission Company of Nigeria, TCN upgrade one of dia 30kV lines wheeling bulk power. Dem wan install Optical Ground Wire (OPGW) fibre cable for di Omotosho/Ikeja West 330kV transmission line. Dis na di places wey go dey affected from di 28th of July to di 21 of August from 8am to 5pm. Even Eko Electricity Distribution Company (EKEDC) say dia customers go experience irregular power supply sake of di maintenance work TCN wan carry out on di Omotosho – Ikeja West 330kV transmission line, but dem no tok dis exact areas wey go dey affected. So how pipo wan take deal wit di nine hours of no light evriday for a month. All in all, na money e go take to really accomodate all di tins wey fit sup sake of dis light outage. Wetin TCN wan do wey dey make dem power off Di Disco companies explain say di reason for di partial blackout na sake of scheduled maintenance wey di Transmission Company of Nigeria wan do di Omotosho-Ikeja West 330kv powerline, and di maintenance go affect di load shedding across dia networks. Di maintenance go involve upgrade of operations for Omotosho–Ikeja West 330kV transmission area, and dis na one important power transmission channel for Nigeria power grid system. Di line dey serve as key conduit between di Omotosho Power Station for Ondo State and Ikeja West, wey be major power transmission hub for Lagos State. Ikeja Electric and EKEDC don inform residents within dis coverage areas to expect load management measures throughout di maintenance period, wey fit affect residential, commercial, and industrial during working hours. For Lagos residents during di peak hour wen power supply go dey dem go need to schedule dia activities and business around di blackout.
BBC News
26-07-2025
- Business
- BBC News
Lagos go experience partial blackout for 25 days
Residents for some parts of Nigeria largest commercial city, Lagos state go experience partial power outage for 25 days, according to di state electricity distribution company. Di Ikeja Electric Plc announce on X say di Transmission Company of Nigeria (TCN) wan carry out repair work on Omotosho – Ikeja West 330kV transmission line, and dat go cause power cuts for di area from Monday, 28 July to 21 August, 2025 According to Ikeja Electric, di maintenance go cause partial power supply across some areas of di state during dis period. Di affected areas wey include Ojodu, Oke-Ira, Agidingbi, Omole Phase 1 & 2, Iju, Berger, Magodo (Phase 1 & 2), some parts of Ketu, Oregun, Ojota, some parts Agege, Ifako, Abule Egba, Ojo, Ikeja, Oshodi, Ayobo, Alimosho, Ogba, Alausa and Ejigbogo. Eko Electricity Distribution Company (EKEDC) also say dia customers go experience irregular power supply sake of di maintenance work TCN wan carry out on di Omotosho – Ikeja West 330kV transmission line from 28 July to 21 August, 2025, but dem no tok dis exact areas wey go dey affected. However, di company operations na for Lagos Island, Victoria Island, Lekki, Apapa, Festac and Surulere. Wetin be di reason for di expected blackout? Di Disco companies explain say di reason for di partial blackout na sake of scheduled maintenance wey di Transmission Company of Nigeria wan do di Omotosho-Ikeja West 330kv powerline, and di maintenance go affect di load shedding across dia networks. Di maintenance go involve upgrade of operations for Omotosho–Ikeja West 330kV transmission area, and dis na one important power transmission channel for Nigeria power grid system. Di line dey serve as key conduit between di Omotosho Power Station for Ondo State and Ikeja West, wey be major power transmission hub for Lagos State. Ikeja Electric and EKEDC don inform residents within dis coverage areas to expect load management measures throughout di maintenance period, wey fit affect residential, commercial, and industrial during working hours. For Lagos residents during di peak hour wen power supply go dey dem go need to schedule dia activities and business around di blackout. Wen and how long di power outage dey expected to last Di electricity distribution company say di maintenance go last for 25 days. E go start on Monday, 28 July and end on 21 August, 2025. Lagos residents go experience di blackout between 8:00am-5:00pm daily. Areas wey go dey affected by di blackout?
Malaysian Reserve
22-07-2025
- Business
- Malaysian Reserve
TCN Unveils How AI-Powered Solutions Redefine Contact Center Efficiency
ST. GEORGE, Utah, July 22, 2025 /PRNewswire/ — TCN, a leading provider of cloud-based contact center solutions, today announced its comprehensive strategy and enhanced product suite leveraging artificial intelligence (AI) to empower contact centers to achieve unprecedented levels of efficiency, compliance, and customer satisfaction. TCN's approach simplifies AI implementation, making the power of advanced technology accessible and impactful for businesses of all sizes. 'AI is and will continue to shape how businesses are organized, managed, operated and optimized,' said Jesse Bird, chief technology officer at TCN. 'While AI will grow to be a key component of your contact center, it is an enhancement to your current software, not a replacement. As you incorporate more AI into your system, you must learn where it can be used and then decide where it should be used.' Elevating Your Contact Center with AI: Three Key Use Cases TCN's AI-driven solutions address core pain points within contact centers, providing more efficient and reliable solutions that augment, rather than replace, human expertise. Our key use cases include: Agent Augmentation: AI enhances individual agent performance by providing real-time coaching, automating call summaries, and delivering next-best action guidance. This empowers agents to handle interactions more efficiently and effectively. Reporting and Decisioning: AI transforms operational insights through intelligent risk segmentation, optimizing resource allocation, and automating compliance checks to ensure regulatory adherence and minimize risk. Automated Routine Tasks completion: By automating repetitive inquiries and common transactions, TCN's AI-driven solutions improve overall operational efficiency and reliability, freeing human agents to focus on complex, high-value customer needs. TCN's AI-Enhanced Product Suite AI is deeply embedded across TCN's flagship platform, TCN Operator, bringing advanced capabilities to every facet of contact center operations. Businesses can now take advantage of AI across a wide range of TCN solutions: Agent Assist: Guides agents with AI by generating suggested follow-up schedules and real-time response suggestions to enhance interactions. Chat: Optimizes processes using AI chatbots to manage diverse customer inquiries and provide instant support. Email: Employs AI to automate customer service by managing frequently asked questions and processing transactions. Inbound Solutions: Leverages AI voicebots to automate phone interactions, enabling natural conversations and decreasing customer hold times. Interactive Voice Response (IVR): Automates call routing with AI, helping customers navigate IVR, improving access and cutting consumer hold times. List Management Services: Automatically analyzes import headers for field types with AI, saving time and reducing errors across all CRM data storage. Outbound Solutions: Optimizes agent efficiency with AI that monitors hold queues and provides real-time alerts when parties become available. Predictive Dialer: Runs tests and gets feedback before launching a campaign with the help of AI, analyzing settings and potential results. SMS: Automates customer service with AI, handling tasks from FAQs to transactions, freeing agents for complex tasks. Workforce Management: Enhances strategy with AI-powered forecasting, enabling optimal staffing levels and lowering labor expenses. Workforce Optimization: Uses AI to auto-evaluate conversations to identify compliance risks and summarize agent interactions. 'Implementing AI into your contact center may seem complex, but TCN makes it simple,' added McKay Bird, marketing director for TCN. 'Our goal is to help businesses easily reap all the benefits of AI, from optimized efficiency to enhanced customer experiences, without worrying about the technicalities. We invite businesses to connect with us to explore how TCN's AI solutions can best address their unique challenges and elevate their contact center.' To learn more about how TCN's AI-powered solutions can transform your contact center operations, visit About TCN TCN is a global leader in cloud-based contact center solutions for accounts receivable management (ARM), healthcare providers, enterprises, contact centers and BPOs. TCN's comprehensive suite includes omnichannel solutions, automation, predictive dialers, IVR, Click2Pay, compliance solutions and real-time analytics, driving operational efficiency and customer satisfaction. TCN promises immediate access to the latest TCN Operator platform, facilitating seamless scalability. With a commitment to excellence and a dedication to meet evolving business needs from start to finish through industry-leading customer service, TCN continues to redefine the contact center landscape. For further details, visit
Malaysian Reserve
22-07-2025
- Business
- Malaysian Reserve
TCN Unveils How AI-Powered Solutions Redefine Contact Centre Efficiency
LONDON and BUCHAREST, Romania and ST. GEORGE, Utah, July 22, 2025 /PRNewswire/ — TCN, a leading provider of cloud-based contact centre solutions, today announced its comprehensive strategy and enhanced product suite leveraging artificial intelligence (AI) to empower contact centres to achieve unprecedented levels of efficiency, compliance, and customer satisfaction. TCN's approach simplifies AI implementation, making the power of advanced technology accessible and impactful for businesses of all sizes. 'AI is and will continue to shape how businesses are organised, managed, operated and optimised,' said Jesse Bird, chief technology officer at TCN. 'While AI will grow to be a key component of your contact centre, it is an enhancement to your current software, not a replacement. As you incorporate more AI into your system, you must learn where it can be used and then decide where it should be used.' Elevating Your Contact Centre with AI: Three Key Use Cases TCN's AI-driven solutions address core pain points within contact centres, providing more efficient and reliable solutions that augment, rather than replace, human expertise. Our key use cases include: Agent Augmentation: AI enhances individual agent performance by providing real-time coaching, automating call summaries, and delivering next-best action guidance. This empowers agents to handle interactions more efficiently and effectively. Reporting and Decisioning: AI transforms operational insights through intelligent risk segmentation, optimising resource allocation, and automating compliance checks to ensure regulatory adherence and minimise risk. Automated Routine Tasks completion: By automating repetitive inquiries and common transactions, TCN's AI-driven solutions improve overall operational efficiency and reliability, freeing human agents to focus on complex, high-value customer needs. TCN's AI-Enhanced Product Suite AI is deeply embedded across TCN's flagship platform, TCN Operator, bringing advanced capabilities to every facet of contact centre operations. Businesses can now take advantage of AI across a wide range of TCN solutions: Agent Assist: Guides agents with AI by generating suggested follow-up schedules and real-time response suggestions to enhance interactions. Chat: Optimises processes using AI chatbots to manage diverse customer inquiries and provide instant support. Email: Employs AI to automate customer service by managing frequently asked questions and processing transactions. Inbound Solutions: Leverages AI voicebots to automate phone interactions, enabling natural conversations and decreasing customer hold times. Interactive Voice Response (IVR): Automates call routing with AI, helping customers navigate IVR, improving access and cutting consumer hold times. List Management Services: Automatically analyses import headers for field types with AI, saving time and reducing errors across all CRM data storage. Outbound Solutions: Optimises agent efficiency with AI that monitors hold queues and provides real-time alerts when parties become available. Predictive Dialer: Runs tests and gets feedback before launching a campaign with the help of AI, analysing settings and potential results. SMS: Automates customer service with AI, handling tasks from FAQs to transactions, freeing agents for complex tasks. Workforce Management: Enhances strategy with AI-powered forecasting, enabling optimal staffing levels and lowering labour expenses. Workforce Optimisation: Uses AI to auto-evaluate conversations to identify compliance risks and summarise agent interactions. 'Implementing AI into your contact centre may seem complex, but TCN makes it simple,' added McKay Bird, marketing director for TCN. 'Our goal is to help businesses easily reap all the benefits of AI, from optimised efficiency to enhanced customer experiences, without worrying about the technicalities. We invite businesses to connect with us to explore how TCN's AI solutions can best address their unique challenges and elevate their contact centre.' To learn more about how TCN's AI-powered solutions can transform your contact centre operations, visit About TCNTCN is a global leader in cloud-based contact centre solutions for accounts receivable management (ARM), healthcare providers, enterprises, contact centres and BPOs. TCN's comprehensive suite includes omnichannel solutions, automation, predictive dialers, IVR, Click2Pay, compliance solutions and real-time analytics, driving operational efficiency and customer satisfaction. TCN promises immediate access to the latest TCN Operator platform, facilitating seamless scalability. With a commitment to excellence and a dedication to meet evolving business needs from start to finish through industry-leading customer service, TCN continues to redefine the contact centre landscape. For further details, visit Logo – View original content:
Yahoo
22-07-2025
- Business
- Yahoo
TCN Unveils How AI-Powered Solutions Redefine Contact Center Efficiency
ST. GEORGE, Utah, July 22, 2025 /PRNewswire/ -- TCN, a leading provider of cloud-based contact center solutions, today announced its comprehensive strategy and enhanced product suite leveraging artificial intelligence (AI) to empower contact centers to achieve unprecedented levels of efficiency, compliance, and customer satisfaction. TCN's approach simplifies AI implementation, making the power of advanced technology accessible and impactful for businesses of all sizes. "AI is and will continue to shape how businesses are organized, managed, operated and optimized," said Jesse Bird, chief technology officer at TCN. "While AI will grow to be a key component of your contact center, it is an enhancement to your current software, not a replacement. As you incorporate more AI into your system, you must learn where it can be used and then decide where it should be used." Elevating Your Contact Center with AI: Three Key Use Cases TCN's AI-driven solutions address core pain points within contact centers, providing more efficient and reliable solutions that augment, rather than replace, human expertise. Our key use cases include: Agent Augmentation: AI enhances individual agent performance by providing real-time coaching, automating call summaries, and delivering next-best action guidance. This empowers agents to handle interactions more efficiently and effectively. Reporting and Decisioning: AI transforms operational insights through intelligent risk segmentation, optimizing resource allocation, and automating compliance checks to ensure regulatory adherence and minimize risk. Automated Routine Tasks completion: By automating repetitive inquiries and common transactions, TCN's AI-driven solutions improve overall operational efficiency and reliability, freeing human agents to focus on complex, high-value customer needs. TCN's AI-Enhanced Product Suite AI is deeply embedded across TCN's flagship platform, TCN Operator, bringing advanced capabilities to every facet of contact center operations. Businesses can now take advantage of AI across a wide range of TCN solutions: Agent Assist: Guides agents with AI by generating suggested follow-up schedules and real-time response suggestions to enhance interactions. Chat: Optimizes processes using AI chatbots to manage diverse customer inquiries and provide instant support. Email: Employs AI to automate customer service by managing frequently asked questions and processing transactions. Inbound Solutions: Leverages AI voicebots to automate phone interactions, enabling natural conversations and decreasing customer hold times. Interactive Voice Response (IVR): Automates call routing with AI, helping customers navigate IVR, improving access and cutting consumer hold times. List Management Services: Automatically analyzes import headers for field types with AI, saving time and reducing errors across all CRM data storage. Outbound Solutions: Optimizes agent efficiency with AI that monitors hold queues and provides real-time alerts when parties become available. Predictive Dialer: Runs tests and gets feedback before launching a campaign with the help of AI, analyzing settings and potential results. SMS: Automates customer service with AI, handling tasks from FAQs to transactions, freeing agents for complex tasks. Workforce Management: Enhances strategy with AI-powered forecasting, enabling optimal staffing levels and lowering labor expenses. Workforce Optimization: Uses AI to auto-evaluate conversations to identify compliance risks and summarize agent interactions. "Implementing AI into your contact center may seem complex, but TCN makes it simple," added McKay Bird, marketing director for TCN. "Our goal is to help businesses easily reap all the benefits of AI, from optimized efficiency to enhanced customer experiences, without worrying about the technicalities. We invite businesses to connect with us to explore how TCN's AI solutions can best address their unique challenges and elevate their contact center." To learn more about how TCN's AI-powered solutions can transform your contact center operations, visit About TCN TCN is a global leader in cloud-based contact center solutions for accounts receivable management (ARM), healthcare providers, enterprises, contact centers and BPOs. TCN's comprehensive suite includes omnichannel solutions, automation, predictive dialers, IVR, Click2Pay, compliance solutions and real-time analytics, driving operational efficiency and customer satisfaction. TCN promises immediate access to the latest TCN Operator platform, facilitating seamless scalability. With a commitment to excellence and a dedication to meet evolving business needs from start to finish through industry-leading customer service, TCN continues to redefine the contact center landscape. For further details, visit View original content to download multimedia: SOURCE TCN, Inc.
