Latest news with #Taqyeem
Daily Tribune
27-05-2025
- Business
- Daily Tribune
MOIC Wins Service Honour
TDT| Manama The Ministry of Industry and Commerce was recognised yesterday for its high-performing Metal Testing Center, which earned a prestigious Golden Shield under the government's flagship service evaluation initiative, 'Taqyeem 5'. The shield was presented by Dr. Shaikha Rana bint Isa bin Duaij Al Khalifa, Director General of the Institute of Public Administration and Vice Chair of the Government Service Centers Evaluation Committee, in the presence of His Excellency Abdulla bin Adel Fakhro, Minister of Industry and Commerce. The Metal Testing Center achieved Gold Category status in the latest round of the 'Taqyeem' programme, which benchmarks public service quality across the Kingdom. The award highlights the centre's progress in raising standards of customer service and operational efficiency. H.E. Fakhro attributed the achievement to the support of His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister, stating that such backing has been a key driver of systemic improvement across government entities. He also commended the team at the Metal Testing Center for their commitment to innovation and service delivery, calling the unit a 'distinguished model' of government performance. 'This achievement reflects our dedication to performance development and digital upgrading of services,' H.E. Fakhro said, adding that it aligns with the broader goals of public satisfaction and responsiveness.
Daily Tribune
26-05-2025
- Business
- Daily Tribune
Northern and Southern Municipalities Achieve Gold Category in Government Service Evaluation
The Ministry of Municipalities Affairs and Agriculture has received the prestigious Gold Shield following the outstanding performance of the Southern and Northern municipal service centers, which achieved the Gold Category rating in the fifth edition of the Government Service Centers Evaluation Program (Taqyeem 5). During the official handover ceremony, Dr. Shaikha Rana bint Isa bin Duaij Al Khalifa, Director-General of the Institute of Public Administration and Deputy Chairperson of the Evaluation Committee, presented the shield to H.E. Eng. Wael bin Nasser Al Mubarak, Minister of Municipalities Affairs and Agriculture. Driven by Visionary Leadership Minister Wael Al Mubarak praised the guidance of HRH Prince Salman bin Hamad Al Khalifa, Crown Prince and Prime Minister, highlighting that his directives continue to instill a culture of excellence and sustainable development across government institutions. 'These accomplishments reflect the commitment to delivering high-quality services to citizens and residents while constantly enhancing customer service centers,' the minister said. He also commended the dedicated efforts of staff at the Northern Municipality's customer service center in A'ali and the Southern Municipality's public service center, emphasizing that their excellence was instrumental in achieving the Gold Category classification. Commitment to Sustainable Development and Innovation Eng. Shaikh Mohammed bin Ahmed Al Khalifa, Undersecretary for Municipal Affairs, underscored the importance of ongoing development in government services, stressing the need to enhance competitiveness, efficiency, innovation, and creativity in the public sector. He credited the Taqyeem program for motivating Team Bahrain to pursue modern, technology-driven service delivery models, adding: 'The Gold Category recognition is a direct result of strict adherence to the criteria set by the evaluation committee, which reflects both municipalities' commitment to improving government performance and elevating service quality.' The undersecretary affirmed that the ministry is dedicated to ensuring all service centers under its umbrella continue to evolve, noting that such recognitions will significantly contribute to enhancing municipal services nationwide. Bahrain Defence Force Sends 50th Hajj Delegation in Honor of National Service In a related development, the Commander-in-Chief of the Bahrain Defence Force lauded the deployment of the 50th Hajj Delegation as a tribute to the tireless dedication of BDF personnel. He noted that this annual mission reflects the continued care and appreciation of His Majesty King Hamad bin Isa Al Khalifa, the Supreme Commander of the Armed Forces, for the heroic efforts of the BDF members in service of the nation. Guidance, Unity, and Prayers for the Nation The commander delivered heartfelt directives to the delegation, urging them to uphold the values of Islamic compassion and unity, and to extend warmth and cooperation among fellow pilgrims. He also encouraged them to offer prayers for Bahrain's fallen heroes, asking for divine mercy upon their souls, and to remember their brothers stationed in southern Saudi Arabia, serving as part of the Arab Coalition Forces supporting legitimacy in Yemen. He further extended his appreciation to the Saudi government for the comprehensive services provided to pilgrims, ensuring a smooth and peaceful Hajj experience. 'May this holy journey be accepted and sins forgiven,' the commander stated, concluding with a prayer for continued blessings and prosperity for Bahrain and the broader Arab and Islamic nations.
Daily Tribune
23-05-2025
- Business
- Daily Tribune
iGA Centre Wins Gold Category Classification for Fourth Time
TDT | Manama iGA's ID Card Centre at Seef Mall - Arad has been awarded the Gold Category classification for the fourth time in the government's annual Taqyeem evaluation, which measures the performance of service centres across the Kingdom. The award was presented as part of the fifth edition of the Taqyeem Government Service Centre Evaluation Programme, overseen by the Institute of Public Administration and its evaluation committee. The Seef Mall - Arad branch was among a select group to achieve the Gold rating, which is based on metrics such as accessibility, clarity of procedures, and the availability of multiple service channels. According to officials, improvements were made in response to feedback received during the previous evaluation cycle, including better integration with the Tawasul platform and clearer service flow. iGA response Ms. Dua'a Sultan Mohamed, Deputy Chief Executive of Statistics and Population Registry at the Information & eGovernment Authority (iGA), said the award was a reflection of the team's effort to enhance customer-facing services. She noted that both in-person and digital services had been streamlined to reduce wait times and improve access. Ms. Sultan also credited policy direction from His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister, for shaping broader reforms in public service delivery. Continued backing from His Excellency General Shaikh Rashid bin Abdullah Al Khalifa, Minister of Interior, was also acknowledged.
Daily Tribune
13-05-2025
- Business
- Daily Tribune
HRH Crown Prince Honours Bahrain's Top Govt Service Centres
• 29 centres receive awards • New platinum category launched • 88 percent excellence rate You Know What: Bahrain's 'Taqyeem' programme, launched in 2018, is one of the GCC's first formal government service evaluation systems designed to systematically rank and improve public service delivery. Mahir Haneef TDT| Manama His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister, honoured 29 government service centres and remote service centres at Gudaibiya Palace on Tuesday with gold and platinum classifications under the fifth edition of the 'Taqyeem' evaluation programme. The awards recognised outstanding achievements in public service delivery, reflecting Bahrain's commitment to enhancing service quality across government entities. HRH Prince Salman praised the dedication of Bahraini citizens in driving the Kingdom's comprehensive development under the leadership of His Majesty King Hamad bin Isa Al Khalifa. He also expressed pride in the passion and ambition of the national workforce, calling them the cornerstone of Bahrain's ongoing progress. New platinum category The fifth edition of 'Taqyeem' introduced a new platinum classification to recognise excellence at remote government service centres. HRH noted that the programme's updated evaluation criteria and broader scope align with Bahrain's digital transformation and competitiveness goals. Among the awarded entities were centres affiliated with the Ministries of Interior, Municipalities Affairs and Agriculture, Industry and Commerce, Transportation and Telecommunications, Justice and Islamic Affairs, and Social Development. Notable recipients included the Royal Humanitarian Foundation Customer Service Centre and several branches of the General Directorate of Traffic. Performance benchmarks The Ministry of Interior Customs Affairs remote customer service centre and the Ministry of Housing and Urban Planning's remote customer service centre received the inaugural platinum awards. HRH Prince Salman highlighted that these successes are not endpoints but benchmarks to further raise service standards across Bahrain's public sector. According to programme data, 88 percent of government service centres met the excellence criteria, with 56 of 64 entities achieving at least 90 percent of the set benchmarks. Continuous improvement Since the inception of 'Taqyeem', 58 underperforming centres have been closed or merged to improve efficiency, ensuring continued access to high-quality services for citizens, residents, and visitors. HRH Prince Salman commended ministries that maintained high standards or significantly improved over time. He also acknowledged the evaluation committee's role in advancing innovation and efficiency across government operations. Ministers and officials of the recognised centres expressed gratitude for the honour, stating that the awards serve as both a badge of distinction and a motivation to further enhance services for Bahrain's people. His Highness Shaikh Mohammed bin Salman bin Hamad Al Khalifa and other senior officials attended the ceremony.
Daily Tribune
13-05-2025
- Business
- Daily Tribune
HRH Crown Prince Salman Honours 29 Government Centres with Gold & Platinum in 'Taqyeem' Awards 2025
HRH the Crown Prince and Prime Minister awards 29 government service centres and remote government service centres with gold and platinum classifications under the "Taqyeem" program: 13 May 2025 His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister, today awarded 29 government service centres and remote service centres with gold and platinum classifications under the fifth edition of the 'Taqyeem' evaluation program, at Gudaibiya Palace. The awards recognise outstanding performance in public service delivery. His Royal Highness emphasised the dedication and efforts of Bahraini citizens, which continue to drive the Kingdom's comprehensive development, led by His Majesty King Hamad bin Isa Al Khalifa. HRH Prince Salman bin Hamad expressed his pride in the national workforce, whose passion and ambition are key enablers of the Kingdom's ongoing progress. His Royal Highness commended the development of the fifth edition of the 'Taqyeem' evaluation program, noting the introduction of a new platinum classification for remote government service centres, reflecting their excellence in delivering government services. His Royal Highness emphasised that the programme's updated evaluation criteria and expanded scope are aligned with Bahrain's digital transformation goals and public sector competitiveness. His Royal Highness awarded the following 27 government service centres: • The Royal Humanitarian Foundation Customer Service Centre. Entities affiliated with the Ministry of Interior: • The Customs Clearance Service's Centre, Sea Port Customs Directorate – Customs Affairs • The Nationality, Passports and Residence Affairs (Muharraq Branch) • The Nationality, Passports and Residence Affairs (Isa Town Branch) • The Land Ports Customs Directorate – Customs Affairs • The General Directorate of Civil Defence – (Muharraq Security Complex branch) • The General Directorate of Traffic – the Driving School – Drivers Licenses • The Information and eGovernment Authority - ID Card Center (Seef Mall, Arad). • The Directorate of Criminal Information – Southern Branch • The General Directorate of Traffic - (Muharraq Security Complex branch) • The General Directorate of Traffic - (main building) • The General Directorate of Traffic - (Traffic Operations and Monitoring Center) • The General Directorate of Traffic – (Dana Mall branch) • The General Directorate of Traffic - (Wadi Al-Sail Mall). Entities affiliated with the Ministry of Municipalities Affairs and Agriculture: • The Southern Municipality - Customer Service Center • The Northern Municipality - A'ali District - Customer Service Center Entities affiliated with the Ministry of Industry and Commerce • The Metal Inspection Center Entities affiliated with the Ministry of Transportation & Telecommunications: • The Muharraq Post Office • The Isa Town Post Office • The Budaiya Post Office • The Bahrain Mall Post Office • The Hamad Town Post Office • The Sitra Post Office • The Hidd Post Office Additional Entities: • The Customer Service Centre of the affairs and funds of minors of the Justice, Islamic Affairs and Endowments Ministry • The Abdullah bin Yousef Fakhro Social Development Center of the Ministry of Social Development • The Customer Service Center of the Survey and Land Registration Bureau His Royal Highness also honoured the remote government service centres that received the newly introduced platinum classification: • The Ministry of Interior Customs Affairs remote customer service centre • The Ministry of Housing and Urban Planning's remote customer service centre His Royal Highness extended his congratulations to the awarded centres for their efforts and excellence, noting that these accomplishments should serve as a baseline to further elevate service standards and achieve the Kingdom's desired aspirations and goals. His Royal Highness commended the continuous development of government entities, which is a result of the efforts to improve efficiency and sharing best practices. HRH Prince Salman bin Hamad also commended the ministries that maintained high standards following previous awards, as well as those that improved their performance over the years. His Royal Highness highlighted that these efforts reflect the determination in providing quality service delivery and commitment to develop national efforts. His Royal Highness emphasised that the government service centres awarded gold and platinum awards for distinguished achievements are a model of excellence for all government centres to meet. His Royal Highness expressed his gratitude to the evaluation committee for its work, noting the Kingdom's broader strategy to foster innovation and efficiency across government workstreams, including through new policies and updated evaluation frameworks. According to several outcome indicators, 88% of government service centres met the excellence criteria in the fifth edition of "Taqyeem", while 56 out of 64 government entities achieved 90% of the excellence criteria. This achievement reflects the effectiveness of the evaluation criteria and its role in promoting ongoing improvement. Since the programme's launch, 58 service centers that did not meet the required standards have been closed or merged as part of a national effort to enhance service delivery efficiency and performance across the public sector. This was done after ensuring that services continue to be provided with the required quality, excellence, and efficiency to citizens, residents, and visitors through other government centers. For their part, the ministers and officials in charge of the awarded government service centres expressed their thanks and appreciation to His Royal Highness the Crown Prince and Prime Minister, for honouring them with this recognition. They emphasised that the award constitutes a badge of honour and an incentive to continue striving for excellence in serving Bahrain's citizens and residents. His Highness Shaikh Mohammed bin Salman bin Hamad Al Khalifa and a number of senior officials attended the ceremony.
