Latest news with #WestJet
Vancouver Sun
21 hours ago
- Vancouver Sun
WestJet must pay $2K for cancelled flights after B.C. tribunal rejects airline's 'highly technical' evidence
A B.C. tribunal has ordered WestJet to pay more than $2,000 to two passengers after ruling the airline failed to provide sufficient evidence that weather conditions made it unsafe to operate scheduled flights. In a decision from the province's civil resolution tribunal published last week, Nathan and Leah Baugh were awarded $1,000 each under Canada's Air Passenger Protection Regulations (APPR), which mandate such compensation when arrival at a passenger's destination is delayed by nine hours or more beyond the time noted on the original ticket for reasons within the airline's control. The Baughs, scheduled to fly from St. John's to Vancouver on March 7, 2022, with a stopover in Toronto, were notified by email about 17 hours prior that their flight had been cancelled due to weather. They were rebooked on flights departing March 8. Start your day with a roundup of B.C.-focused news and opinion. By signing up you consent to receive the above newsletter from Postmedia Network Inc. A welcome email is on its way. If you don't see it, please check your junk folder. The next issue of Sunrise will soon be in your inbox. Please try again Interested in more newsletters? Browse here. WestJet said the weather in St. John's on the evening of March 6 — a winter storm and wind speeds greater than 62 kilometres per hour at the airport — forced the cancellation of the incoming flight from Toronto due to safety concerns. With no aircraft available to operate the route the next morning, the March 7 departures had to be rescheduled. As part of their claim, the Baughs also submitted a recording of a phone call with a WestJet representative who said the cancellation was due to a scheduling change — not weather. The airline didn't dispute that the call took place, but said its agents sometimes operate with incomplete information and maintained that the cancellations in question were weather-related. The Baughs also submitted a screenshot showing that several other airlines operated flights out of St. John's International Airport on March 7, arguing that weather conditions did not prevent safe departures that day. The APPR absolves airlines of compensatory obligations in instances where weather would make it unsafe to operate, provided they can provide the necessary evidence. Tribunal member Max Pappin, however, said the Western Canadian airline didn't provide 'any information about the specific aircraft' or its limits as it relates to the terminal aerodrome forecasts submitted as evidence. 'Additionally, much of the evidence provided consists of unexplained acronyms, codes, and numbers, whose meaning is far from obvious,' Pappin wrote of the 'highly technical' evidence, which he ruled needed an expert's opinion to decipher their meaning as it relates to the APPR. 'There is no expert evidence before me. So, I find the submitted evidence is not sufficient to show that safe operation of the aircraft was impossible due to meteorological conditions.' Pappin also noted the airline failed to provide documentation to support its claim that the cancellations were made for safety reasons. In addition to the $1,000, both applicants received $126.72 in pre-judgement interest under the Court Order Interest Act, and Nathan Baugh was reimbursed for a $125 tribunal fee. Our website is the place for the latest breaking news, exclusive scoops, longreads and provocative commentary. Please bookmark and sign up for our daily newsletter, Posted, here .
National Post
a day ago
- National Post
WestJet must pay $2K for cancelled flights after B.C. tribunal rejects airline's 'highly technical' evidence
A B.C. tribunal has ordered WestJet to pay more than $2,000 to two passengers after ruling the airline failed to provide sufficient evidence that weather conditions made it unsafe to operate scheduled flights. Article content In a decision from the province's civil resolution tribunal published last week, Nathan and Leah Baugh were awarded $1,000 each under Canada's Air Passenger Protection Regulations (APPR), which mandate such compensation when arrival at a passenger's destination is delayed by nine hours or more beyond the time noted on the original ticket for reasons within the airline's control. Article content Article content Article content The Baughs, scheduled to fly from St. John's to Vancouver on March 7, 2022, with a stopover in Toronto, were notified by email about 17 hours prior that their flight had been cancelled due to weather. They were rebooked on flights departing March 8. Article content Article content WestJet said the weather in St. John's on the evening of March 6 — a winter storm and wind speeds greater than 62 kilometres per hour at the airport — forced the cancellation of the incoming flight from Toronto due to safety concerns. With no aircraft available to operate the route the next morning, the March 7 departures had to be rescheduled. Article content As part of their claim, the Baughs also submitted a recording of a phone call with a WestJet representative who said the cancellation was due to a scheduling change — not weather. The airline didn't dispute that the call took place, but said its agents sometimes operate with incomplete information and maintained that the cancellations in question were weather-related. Article content Article content The Baughs also submitted a screenshot showing that several other airlines operated flights out of St. John's International Airport on March 7, arguing that weather conditions did not prevent safe departures that day. Article content Article content The APPR absolves airlines of compensatory obligations in instances where weather would make it unsafe to operate, provided they can provide the necessary evidence. Article content Tribunal member Max Pappin, however, said the Western Canadian airline didn't provide 'any information about the specific aircraft' or its limits as it relates to the terminal aerodrome forecasts submitted as evidence. Article content 'Additionally, much of the evidence provided consists of unexplained acronyms, codes, and numbers, whose meaning is far from obvious,' Pappin wrote of the 'highly technical' evidence, which he ruled needed an expert's opinion to decipher their meaning as it relates to the APPR. Article content 'There is no expert evidence before me. So, I find the submitted evidence is not sufficient to show that safe operation of the aircraft was impossible due to meteorological conditions.'
CTV News
2 days ago
- CTV News
WestJet ordered to pay travellers $2K for cancelled flights
A pilot taxis a WestJet Boeing 737-700 plane to a gate after arriving at Vancouver International Airport in Richmond, B.C., on Monday, Feb. 3, 2014. THE CANADIAN PRESS/Darryl Dyck B.C.'s Civil Resolution Tribunal has ordered WestJet to pay two passengers $1,000 each after it deemed the airline did not provide enough evidence to prove their flight was cancelled for safety reasons. The airline argued it cancelled Nathan and Leah Baugh's flights from St. John's to Vancouver with a stop in Toronto due to weather conditions, and therefore did not need to compensate them. Under the Air Passenger Protection Regulations, travellers are entitled to compensation if they arrive at their destination more than nine hours after they were supposed to – if the reasons were within the carrier's control. The Baughs' flights were scheduled to depart on March 7, 2022. They said they received an email the previous day, about 17 hours before the flight, notifying them the trip was cancelled and rebooked for March 8. The pair ultimately landed in Vancouver about 24 hours later than originally scheduled. WestJet said it cancelled an incoming flight from Toronto to St. John's on March 6, which led to the cancellation of the Baughs' March 7 flights leaving from Newfoundland. The Baughs submitted a screenshot showing flights from other airlines were leaving St. John's on March 7 as normal, to argue that the weather was safe enough for flight. They also claimed they received two different explanations from WestJet as to why their flights were cancelled – in the first email that it was due to weather, and in a later call with an agent that it was due to a scheduling change. 'WestJet does not deny that their agent told the Baughs that their flights were cancelled due to a scheduling change,' the decision reads. 'However, WestJet says that their agents work with limited resources and information. WestJet says that the cancellations were caused by weather conditions and not a scheduling change.' For its part, WestJet submitted terminal aerodrome forecasts purportedly showing the weather conditions leading to their decision to cancel the flight, including wind speeds over 62 kilometres per hour and a winter storm around the city on March 6. In his decision issued last week, tribunal member Max Pappin noted that WestJet didn't provide any information about the specific aircraft or its limitations, or any expert evidence. 'Additionally, much of the evidence provided consists of unexplained acronyms, codes, and numbers, whose meaning is far from obvious. I find this evidence is highly technical and requires expert evidence to explain whether it shows that there were meteorological conditions that made safe aircraft operation impossible under APPR,' he wrote. 'I find the submitted evidence is not sufficient to show that safe operation of the aircraft was impossible due to meteorological conditions. Based on the evidence before me, I find that the flight cancellations were for reasons within WestJet's control under APPR.' Therefore, Pappin ordered WestJet to pay the pair $1,000 each for inconvenience, as well as $126.72 each in pre-judgment interest and $125 in CRT fees.
Yahoo
2 days ago
- Business
- Yahoo
Delta Air Lines, Inc. (DAL) Expresses Confidence in Future Growth; Reaffirms Full-Year Earnings Guidance
Delta Air Lines, Inc. (NYSE:DAL), considered a cheaply priced stock and a top pick among analysts, is included in our list of the . Chris Parypa Photography / With strong free cash flow, margin discipline, and forward-thinking investments, Delta Air Lines, Inc. (NYSE:DAL) remains optimistic about its future growth outlook. In its earnings call, published on July 11, 2025, Delta Air Lines, Inc. (NYSE:DAL) maintained its full-year 2025 EPS guidance of $5.25 to $6.25, expecting $3 to $4 billion in free cash flow. This supports the company's plan to reduce its debt by $3 billion and increase its dividend by 25%. Meanwhile, the company's diversified, high-margin revenue segments now account for 66% of total revenue. This includes record co-branded card revenue from American Express, which is up 10% YoY. Furthermore, Delta Air Lines, Inc. (NYSE:DAL) eyes future growth with heavy investments in global expansion (e.g., WestJet and IndiGo partnerships), premium cabin growth, AI-powered revenue tools like Fetcherr, and customer experience enhancements such as Delta Concierge. With these growth strategies, Delta aims to broaden its margins and capitalize on evolving travel patterns. With its Airline and Refinery segments, Delta Air Lines, Inc. (NYSE:DAL) offers scheduled air transportation service for passengers and cargo. It is included in our list of cheap travel stocks. While we acknowledge the potential of DAL as an investment, we believe certain AI stocks offer greater upside potential and carry less downside risk. If you're looking for an extremely undervalued AI stock that also stands to benefit significantly from Trump-era tariffs and the onshoring trend, see our free report on the best short-term AI stock. READ NEXT: 14 Cheap Transportation Stocks to Buy According to Analysts and 10 Cheap Lithium Stocks to Buy According to Hedge Funds. Disclosure: None.
Hamilton Spectator
4 days ago
- Hamilton Spectator
Niagara couple's Caribbean vacation from hell
A dream holiday for a St. Catharines couple celebrating their second anniversary together and her birthday turned into a 100-day Dominican nightmare that flipped their life upside down, forced them to remortgage their home and left them rattled and unnerved. It's an ordeal that Zach Crawford and Cassandra DiPietro — falsely accused of drug smuggling — can't forget, though they wish they could. They still aren't sleeping well as they try to process the trauma of Dominican jail cells, court proceedings in a language they didn't understand and anxiety over how long their financial resources would hold out. Crawford, 31, had never travelled outside Canada before the March trip to Punta Cana. 'I didn't know if I would like a long stay, so five days was perfect for us,' he said. 'I am more of a camping and outdoors guy, so we did excursions for dune buggies and ATVs and stayed on the beach a lot. We went to some shows and enjoyed the buffets.' Their lives started unravelling at the airport in the Dominican Republic while waiting for their WestJet flight to take them home. They had passed every checkpoint, including a drug-sniffing dog, and boarded the plane, but noticed their suitcases on the tarmac, separate from everybody else's. 'I asked a flight attendant to please make sure the suitcases get on the plane, and she said they would check for us,' Crawford said. 'Ten minutes went by, and I asked the flight attendant again. This time I didn't get an answer. 'Then we saw somebody boarding the plane with a high-vis vest, and he told us to come with him.' Things went downhill fast. A half-dozen drug control officers who didn't speak English escorted them to a secure area in the terminal. One of the officers used Google Translate to tell them there were warrants out for their arrest. 'At his point, I'm thinking, 'What the hell?'' Crawford said. No one had tampered with DiPietro's suitcases. There were no drugs in them. However, someone had copied the routing sticker attached to her suitcase. The sticker was printed with a shortened version of her name and attached to a third suitcase they had never seen before. That suitcase was packed with marijuana. They requested a translator but had to rely on Google Translate. Crawford was presented with five documents in Spanish to sign. 'I signed one because they indicated that it would get my suitcase back,' Crawford said. DiPietro, 30, is a registered practical nurse at the Marotta Family Hospital in St. Catharines. She said she was having a panic attack and started to cry. One of the officers pointed her iPhone at her face to unlock it. 'They were sitting there laughing at us, not telling us what's going on, not giving us a translator,' DiPietro said. 'They seemed to enjoy our discomfort. The agents took pictures and videos of us on the way out of the airport in handcuffs like we were animals on parade.' The officers used a pickup truck without seatbelts to transfer them to a Dirección Nacional de Control de Drogas compound in Punta Cana. The agency, known by the acronym DNC, focuses on drug-related crime. High brick walls topped with barbed wire surrounded the detention centre. The agents were armed with assault rifles and handguns. They were having a barbecue in the courtyard as DiPietro and Crawford were led to separate holding cells. 'I keep a low profile in life,' Crawford said. 'I restarted my social media accounts for the first time in years to spread information around the GoFundMe. It was so strange. I try to be kind and respectful to everyone. I was speechless. It was so random.' DiPietro said their friends at home were shocked. Zach had never smoked marijuana. She had never smoked a cigarette. 'When I was in jail, the inmates told me the Dominican makes money off tourism, tourism crime, and drugs,' Crawford said. 'They got us for all three, and then made a profit holding us and dragging out this case.' Their story is similar to that of a Burlington resident, David Bennett, who Dominican authorities arrested in Punta Cana over accusations of smuggling drugs. Bennett endured a 71-day ordeal in the Caribbean country until the charges were withdrawn in April. David Bennett arrived at Pearson airport Friday night. Crawford and DiPietro were detained on a Friday evening. Crawford was released on Saturday on a $10,000 cash bond. He was free to return to Canada but wasn't going anywhere without DiPietro, who had a hearing scheduled Monday, where the court would charge her and issue a travel ban. 'The cells were at the end of a corridor, and it was pitch black,' Crawford said. 'The cop used the flashlight on his phone to look through a ring with dozens of keys to find the right one. I couldn't see anybody's faces in the jail cell. I didn't know what I was going into.' On his release, Crawford had contacted family and friends at home. DiPietro's mother found them a lawyer and jetted to the Dominican Republic with her boyfriend. Crawford said when they met the prosecutor, he told them the DNC had 'nothing on them and charges didn't make sense,' but since the investigation had started, there was no way to avoid the process. The court released DiPietro on a $6,000 cash bond after her Dominican lawyer 'fought like hell all day' to get the charges withdrawn. They initially stayed in a hotel room before her mother and boyfriend had to return home. Burlington's David Bennett is finally home months after he was detained in Dominican Republic on Crawford and DiPietro then moved from resort to resort, based on which was offering the lowest rate for the week. They also had concerns at home. Their German shepherd puppy, Ranger, was boarding with its breeder/trainer. 'She was happy to take him — for a week — but was wondering when we were going to pick him up,' DiPietro said. 'We didn't have anybody else who we could leave him with. Our friends and family all work full time, and some don't have the space for a dog either.' Their struggle for freedom cost them dearly, starting with lost wages. They drained their line of credit and maxed out credit cards to pay for lawyer fees, bail, accommodations and utilities back home. They had to board Ranger for three months. DiPietro lived with a gnawing fear that she could lose her nursing license. To add insult to injury, they had to pay an extra $60 daily fee at the airport for having stayed in the country for more than 30 days. 'All we wanted was our first vacation together and enjoy the time together and return home to our normal life,' DiPietro said. 'We can't do that because we're still picking up pieces and dealing with the mental-health struggles and everything else that we've had to do to try to rebuild our life.' They have set up a GoFundMe campaign: 'Wrongfully Detained Abroad: Help us Rebuild.' So far, they have raised more than $20,000 of their $80,000 goal. The GoFundMe page says any donation — no matter how small — will make an incredible difference. And if someone is unable to donate, simply sharing their story will help more than they realize. 'It's going to take us a long time to recover from this,' Crawford said. 'I want to marry her, and it's going to take years before we can even think about it financially.' Crawford went to see her in jail on the day after his release and hugged her like he never wanted to let her go. 'The whole time I was in jail, I was just trying to keep my head down,' DiPietro said. 'You don't want to stand out, but you don't want to appear weak. When he was hugging me, I started crying, and then I completely broke down, and I couldn't stop. I was trying my best just to hold it all together.' There were 10 other women in the jail cell. She was the only foreigner. No one spoke English. One woman was in charge. The lawyer brought her food daily and toilet paper. She told DiPietro to slip the prisoner in charge of the cell $10 a day. 'There were one or two girls who kind of looked after me,' DiPietro said. 'You don't have a toothbrush. You don't have soap. The toilet is out in the open. If they are cleaning, you are expected to join in.' They were in contact with the Canadian Embassy almost daily but said the staff couldn't do much to help as the weeks and months went by, though it felt good to speak to someone in English. 'There was no financial assistance, no shelter, the asylum, no help with food,' DiPietro said. 'We gave them our story, and that was it. We had to survive on our own.' 'We were taking it one week at a time,' Crawford said. 'We were under suspicion. We were led to believe it would be a quick turnaround, but it seemed like everyone in government in the Dominican (was) laid back. Their priority is not paperwork. They go at their own pace.' They provided the authorities with proof they owned their own house, copies of their bills. They supplied character witness letters, their records with WestJet showing they have only checked two bags. They also had video footage showing two suitcases at both airports in Canada and Pearson. 'It was an uphill battle just to find all the documents back home, just to get that notarized, and then apostle to just in court,' DiPietro said. 'Everything also had to be translated to Spanish by an official court translator.' A couple of days after their release, they were watching the news in Spanish when they saw the storyline, 'Canadienses arrestados en el aeropuerto por cargos de drogas.' The newscast paired the voice-over with the video of them in handcuffs at the airport. Crawford said they spent their time glued to their phones. The day would start with texts and emails, as well as contacting the embassy and checking with their lawyer. They would leave the room for a 20-minute lunch, followed by more texting and emailing until their 20-minute supper. 'Then we were back in the room again, and before bed, we would watch Spanish TV and try to unwind a little bit,' Crawford said. 'About the only thing we did was go to the beach on the weekend.' By the third month, they had both started to feel numb. 'We started anticipating that things were going to go wrong,' Crawford said. 'We would get a little piece of hope, and it would always come crashing down. You get to the point where you don't want to be too hopeful.' DiPietro said the good news finally came out of the blue on a June day. 'It was like someone finally decided to do paperwork, and then our lawyer was on it immediately and told us all we needed were some signatures,' DiPietro said. Once everything was confirmed, the last couple of hours were excruciating. The lawyer drove them to the airport. They went through the checkpoints and security, waiting for the other shoe to drop. 'I was just relieved when we're in the air,' DiPietro said. 'We were actually going home.' They sailed through customs in Toronto and were on their way home soon after landing. 'I don't mind talking about it, but it's overwhelming at the same time,' DiPietro said. 'You start thinking about specific details about things that happened, and they are still in your head. Zach Crawford and Cassandra DiPietro are back in St. Catharines after they were detained in the Dominican Republic for almost three months. 'We know we're cleared of everything, but there's always that thought about flying. What if it's in a record somewhere? What if we get questioned about the Dominican? We don't want to go through that again.' So, is there any international travel in their future? 'We're just going to go camping in Ontario from here on out, take Ranger with us and find a nice spot somewhere,' Crawford said. 'That's the safest thing for us.' Crawford said spending months in 'fight-or-flight mode' left them exhausted. They took a month-long break and are decompressing by living a quiet life. Crawford and DiPietro said they are sharing their story not just to ask for help but also to raise awareness because it could happen to anyone, anywhere. 'If there's one thing we've learned, it's how critical it is to know your rights and how important it is to understand the risks and be aware of what little protections exist when you're abroad,' DiPietro said. 'We hope that by sharing our story, others will be better prepared than we were.' Error! Sorry, there was an error processing your request. There was a problem with the recaptcha. Please try again. You may unsubscribe at any time. By signing up, you agree to our terms of use and privacy policy . This site is protected by reCAPTCHA and the Google privacy policy and terms of service apply. Want more of the latest from us? Sign up for more at our newsletter page .
