2 days ago
T-Mobile, Verizon and AT&T hit new lows — and this time, it's a good thing
– Carl Lepper, senior director of technology, media and telecom at J.D. Power, July 2025
This latest volume of the study includes feedback from over 31,000 wireless users between December 2024 and May 2025. It covers six regions across the US and even tracks network performance for tablets and mobile broadband – not just smartphones.
So, how did the carriers rank? Well, Verizon came out on top in the Mid-Atlantic (think New York, New Jersey, Pennsylvania) with just 7 PP100, while AT&T and T-Mobile tied for second with 8 PP100. In the North Central region (includes Illinois, Ohio, Michigan, Minnesota), Verizon and UScellular shared the top spot, both at 7 PP100, and T-Mobile followed at 8 PP100.
For the Northeast (covering Massachusetts, Connecticut, New Hampshire, Rhode Island), Verizon pulled ahead with the best score of all: 6 PP100, while T-Mobile landed at second with 8 PP100.
Out West in the Southwest (Texas, Arizona, New Mexico, Oklahoma), AT&T and Verizon tied with 8 PP100, and T-Mobile sat right behind them with 9 PP100.
And finally, in the West (includes California, Washington, Oregon, Nevada), it was T-Mobile that took the crown with 8 PP100, while AT&T and Verizon tied for second at 9 PP100.
It is good to see network quality improving and it feels like we are finally getting closer to what 5G was supposed to deliver . But if you look closely, no single carrier is winning everywhere, and that actually says a lot. The playing field is leveling out and it might just mean better competition, better service – and hopefully fewer dropped calls no matter who you are with.
