Latest news with #nolcard
Gulf Business
4 days ago
- Business
- Gulf Business
Dubai RTA nol card top-ups: What's behind the rise in transactions?
Dubai's Roads and Transport Authority (RTA) reported a 20% rise in nol card top-up transactions via digital channels during the first half of 2025 compared to the same period in 2024. The increase reflects the RTA's continued push toward digital transformation in public transport and efforts to enhance customer convenience. Read- The According to RTA statistics, there was a 28 per cent drop in top-up transactions made through ticket vending machines overall, even as digital usage through these machines rose by 20 per cent. At the same time, cash transactions at ticket sales offices fell by 37 per cent, and digital transactions declined by 6 per cent, resulting in an overall 26 per cent decrease in office-based transactions. The RTA stated that this shift has helped reduce queues and cut operating costs associated with cash handling. Additionally, the move away from cash led to an 80 per cent decline in vending machine malfunctions. The authority emphasised that digital adoption will continue to be a key focus in enhancing Dubai's public transport infrastructure.
Emirates 24/7
4 days ago
- Business
- Emirates 24/7
RTA: Metro and Tram Users Show Notable Shift to Digital Channels in H1 2025
As part of its standing commitment to enhancing the quality of public transport services, ensuring customer happiness, and improving overall user satisfaction, the Roads and Transport Authority (RTA) has implemented a series of initiatives and improvements related to nol card top-up services. These included the introduction of digital ticket vending and top-up machines, awareness campaigns to educate public transport users and encourage them to utilise various digital channels, such as smart ticket machines, the RTA website, and other digital payment applications, as well as increasing the minimum top-up amount for nol cards via ticket vending machines and sales offices at metro stations. As a result of these enhancements, the use of digital channels for topping up nol card balances recorded a noticeable increase during the first half of 2025, compared to the same period in 2024. This shift has further strengthened public transport users' engagement with all forms of digital payment channels, which RTA consistently works to enhance to ensure the happiness of all segments of society and raise satisfaction with the public transport services it provides. The public's growing shift towards using digital channels to top up nol cards has significantly contributed to a 28% reduction in the total number of top-up transactions via ticket vending machines in the first half of 2025 compared to the same period in 2024. At the same time, the number of digital top-up transactions through ticket vending machines increased by 20% in H1 2025 compared with H1 2024. As for ticket sales offices, the number of cash transactions for nol card top-ups declined by 37% in the first half of 2025 compared to the same period in 2024. This decline is attributed to the increase in the minimum top-up amount. Similarly, digital top-up transactions through ticket sales offices dropped by 6% during the same period, as more passengers opted to use smart ticket vending machines and other digital and mobile payment channels. Overall, the total number of nol card top-up transactions through ticket sales offices decreased by 26% in H1 2025 compared to H1 2024. The public's shift to digital channels for nol card top-ups has also contributed to easing congestion and reducing operational costs associated with cash handling, given the resources and effort required for cash collection processes. The reduction in transaction volume also led to fewer technical issues, with breakdowns in ticket vending machines declining by 80%.
Zawya
4 days ago
- Business
- Zawya
Dubai's RTA reports 20% increase in nol card top-up transactions via digital channels
DUBAI: Dubai's Roads and Transport Authority (RTA) announced a 20 percent increase in nol card top-up transactions through digital channels during the first half of 2025, compared to the same period in 2024. This reflects ongoing efforts to advance digital transformation in public transport services and enhance customer satisfaction. The Authority explained that the improvements included the provision of digital machines for ticket sales and top-ups, public awareness initiatives encouraging the use of digital channels such as the website and mobile payment applications, in addition to raising the minimum top-up amount for nol cards through machines and ticket sales offices. Statistics showed a 28 percent decrease in the total number of top-up transactions via ticket vending machines, while digital transactions via these machines increased by 20 percent. Meanwhile, cash transactions at ticket sales offices declined by 37 percent, and digital transactions by 6 percent, resulting in an overall 26 percent drop in transactions at ticket offices. The RTA affirmed that this shift contributed to shorter queues and lower operating costs related to cash handling, along with an 80 percent decrease in vending machine malfunctions due to fewer cash-based transactions.
Khaleej Times
5 days ago
- Business
- Khaleej Times
Dubai: Smart Nol card top-ups see 20% rise as less commuters rely on ticket machines
Dubai's Roads and Transport Authority (RTA) announced a 20 per cent increase in nol card top-up transactions through digital channels during the first half of 2025, compared to the same period in 2024. This reflects ongoing efforts to advance digital transformation in public transport services and enhance customer satisfaction. The authority explained that the improvements included the provision of digital machines for ticket sales and top-ups, public awareness initiatives encouraging the use of digital channels such as the website and mobile payment applications, in addition to raising the minimum top-up amount for nol cards through machines and ticket sales offices. Statistics showed a 28 per cent decrease in the total number of top-up transactions via ticket vending machines, while digital transactions via these machines increased by 20 per cent. Meanwhile, cash transactions at ticket sales offices declined by 37 per cent, and digital transactions by six per cent, resulting in an overall 26 per cent drop in transactions at ticket offices. The RTA affirmed that this shift contributed to shorter queues and lower operating costs related to cash handling, along with an 80 per cent decrease in vending machine malfunctions due to fewer cash-based transactions.
