Latest news with #serviceoutage
Daily Mail
6 days ago
- Business
- Daily Mail
NatWest app is down: Thousands of frustrated customers are unable to send payments
Natwest customers have been unable to make payments as the bank's and online services have been hit with technical issues. More than 3,000 customers had complained about the issue by 10am this morning, outage monitoring site DownDetector recorded. The site showed a surge of complaints in the early morning, from shortly before 9am. Natwest customers have taken to X (formerly Twitter) to air their frustrations, with droves of users complaining about the bank's online services. One user wrote: 'My Natwest app isn't working. Your service status page says 'service working normally' where it clearly isn't. My internet works perfectly fine hence this tweet from the same device.' Another fumed : 'NatWest Mobile Banking App is down … BUT WHY do they make you check whether it's a fault at your end and their status page makes out everything's ok when it isn't? They've shut all the branches forcing travel to the big cities WHATS THE POINT.' While a third added: 'Anyone else having trouble accessing the NatWest online banking app? @Natwest_Help it's not ideal to lock people out of their accounts during a cost of living crisis.' Someone else said: 'Another day another service outage.... Starting to get used to bad service to be honest. Now might be the best time for me to switch banks.' A statement on the mobile app reads: 'We're sorry, some kind of error has occurred when trying to establish a connection between your device and ourselves. Please close the app and try again' Replying to one begrudged account holder, a Natwest spokesperson said: 'Thanks so much for reaching out to us regarding this issue. 'We're aware of an issue with our mobile app that's affecting some of our customer. 'I appreciate this isn't ideal but rest assured this is something our team are aware of and working quickly to resolve.' A statement on the mobile app reads: 'We're sorry, some kind of error has occurred when trying to establish a connection between your device and ourselves. Please close the app and try again.' The bank has an estimated 19 million customers. MailOnline has approached Natwest for comment. How do I check the status of NatWest? You can check the bank's service status page to see how NatWest is performing. The page contains information about mobile banking, online banking and card transactions. NatWest also regularly updates the page to keep customers informed about issues or planned maintenance. Keep returning to this page to check for any updates and confirmation of the issues being resolved. Generally, the provider will also give updates on its service via its social media channels. How can I contact NatWest? If you are experiencing issues with NatWest, you can visit your nearest local branches, fill in an online complaint form, call by phone or speak to a virtual assistant.
The Sun
16-05-2025
- The Sun
Sky TV outage – can you claim compensation? We explain YOUR rights
THOUSANDS of Sky TV customers could receive compensation after a huge service outage left them unable to access shows. Customers of the subscription TV service were unable to access TV on the Sky Q box due to a technical issue that began at around 10:30pm last night. DownDetector, a website that monitors outages, showed that more than 60,000 people have encountered problems with Sky TV. The vast majority of complaints were over Sky's TV service, although a small number also reported problems with the internet service. Some customers even experienced a total blackout. A Sky spokesperson told The Sun: "We're sorry some customers had trouble accessing Sky Q last night. The issue was quickly resolved, and service has been restored.' Industry regulator Ofcom told The Sun that customers who are affected by the outage should contact Sky directly. Sky will then decide if it will offer compensation. It is likely that this will be done on a case-by-case basis, so the amount that customers could receive may vary. Will I be compensated? Only broadband and landline services are covered by Ofcom's automatic compensation scheme. The scheme means broadband and landline customers get money back from their provider when things go wrong, without needing to ask for it. Providers including Sky, NOW Broadband, EE, Plusnet and BT are signed up to the scheme. Are you owed cash from an outage? If you lose service and there is a delay in repairing your connection then you could be compensated. Your service must have stopped working and is not fully fixed after two full working days. You will get £9.98 for every calendar day that the service is not repaired. This means that if your internet connection stopped working last night and is not fixed by tomorrow night then you could receive automatic compensation. Sky TV outage Here is what we know so far about the Sky outage. Over 30,000 users have reported outage around 10.30pm yesterday Customers couldn't access shows on TV on Sky Q box Sky issued a statement that the technical issue that caused the outage has been resolved this morning Sky Glass and Sky stream services were not affected Some users are still experiencing the issue Customers have been advised to reboot their TV by unplugging it for 30 seconds How do I contact Sky? If you have been impacted by the outage then you should contact Sky directly to ask for compensation. You can do this by phone, live chat, post or on social media. Lisa Webb, Which? consumer law expert, said: "Understandably, some Sky customers will be incredibly frustrated that they still cannot access TV services after yesterday evening's outage. "While some occasional technical difficulties may be unavoidable, customers should still be able to rely on the fact that a service they pay for will be provided. "Sky also needs to provide affected customers with a simple route to claim any compensation they might be owed for being unable to access the service they paid for." What can I do if I'm unhappy with the compensation? Ofcom said that if you are unhappy with the response from Sky then you can lodge a formal complaint. To do this go to Although Ofcom does not investigate individual complaints from customers, it is still worth reporting a bad experience with your provider. This is because Ofcom compiles details of customers' complaints with individual providers. They can then investigate the provider if they receive a significant number of complaints. You can call the Ofcom advice and complaint line on 0300 123 333 or 020 7981 7040 to raise your complaint. .
CBC
07-05-2025
- Automotive
- CBC
System outage forces SAAQ to shut down all of its service outlets
A system outage at Quebec's automobile insurance board is forcing it to shut down all of its service outlets for the day. The outage, according to the Société de l'assurance automobile du Québec (SAAQ), began on Tuesday afternoon at around 3 p.m. In a statement issued Wednesday morning, the SAAQ said the outage is linked to several servers and is affecting many services, including SAAQclic — the much maligned online platform that had a distrastrous rollout in 2023 and is currently the subject of a public inquiry due to a $500-million cost overrun. SAAQ says the outage does not affect people's personal data. Despite the service outlets being closed, the automobile insurance board also says people can still show up for their practical driving exams that are scheduled today.
