Latest news with #technicalsupport
Associated Press
8 hours ago
- Business
- Associated Press
eClerx Expands Global Outreach with New Delivery Center in Cairo, Egypt
NEW YORK--(BUSINESS WIRE)--Jun 9, 2025-- eClerx Services Ltd ( a leading productized services provider, today announced the launch of a new delivery center in Cairo, Egypt. This strategic expansion strengthens eClerx's global operations and reinforces its commitment to driving innovation and harnessing top-tier talent in high-growth markets. The Cairo center will serve as a major expansion in technical support operations for one of eClerx's largest telecom clients. Nestled between Africa, Europe, and Asia, this center enables eClerx to serve several of its largest clients in the US and European markets, providing enhanced multilingual support. 'The opening of our Cairo delivery center marks the second new country opening for eClerx this year in line with our mission to deliver seamless, tech-enabled customer care experiences to our clients,' said Kapil Jain, CEO of eClerx. For 25 years, eClerx's deep domain expertise and innovative technology solutions have provided clients access to enhanced customer journeys, improved CSAT, and offered valuable insights that help them remain competitive in their industry. The addition of this center in Egypt will not only enable eClerx to offer these services to more clients worldwide but also allow the company to leverage the wealth of talent and expertise present locally. 'Cairo's rich talent pool, coupled with its thriving tech ecosystem and strategic geographical location, makes it an ideal region to invest in,' said Michael Hutchison, Head of Customer Operations at eClerx. 'We are excited to be in an area so robust with innovation and resilience, and we look forward to creating valuable opportunities for local talent while continuing to drive transformative outcomes for our global partners.' This new delivery center underscores eClerx's commitment to deliver excellence, foster innovation, and strengthen partnerships with both its clients and the local community. For more information about eClerx's services and global delivery centers, please visit About eClerx eClerx provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA. View source version on CONTACT: Media contact Prathibha Das Head-Brand & Corporate Marketing [email protected] KEYWORD: NEW YORK AFRICA EGYPT UNITED STATES NORTH AMERICA INDUSTRY KEYWORD: PROFESSIONAL SERVICES BUSINESS DATA ANALYTICS SMALL BUSINESS FINANCE CONSULTING ACCOUNTING SOURCE: eClerx Services Ltd Copyright Business Wire 2025. PUB: 06/09/2025 05:17 AM/DISC: 06/09/2025 05:15 AM
Associated Press
12-05-2025
- Business
- Associated Press
SupportWorld Live's 2025 Expo Hall to Showcase the Most Innovative Products and Services in the Technical Support and Service Management Industry
SAN FRANCISCO--(BUSINESS WIRE)--May 12, 2025-- HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the 2025 SupportWorld Live Expo Hall will feature service providers featuring the most innovative products and services in the technical support and service management industry. The event takes place May 18-22 at the MGM Las Vegas in Nevada. Register here. Tara Gibb, Senior Director of HDI said, 'SupportWorld Live is the place to be if you want to stay ahead of the curve and learn about the latest trends in support and service management. In addition, our event will feature inspiring keynotes, practitioner-led case studies and many networking opportunities.' SupportWorld Live 2025 Exhibitor News To learn more about HDI's SupportWorld Live or to register for the event, click here. For sponsorship opportunities, contact Keith Gregory at [email protected]. Media interested in a media pass, email Meryl Franzman at [email protected]. Stay up to date with HDI on Facebook or LinkedIn. View source version on CONTACT: Media Contact Meryl Franzman HDI's SupportWorld Live [email protected] KEYWORD: UNITED STATES NORTH AMERICA CALIFORNIA NEVADA INDUSTRY KEYWORD: NETWORKS CONSULTING PROFESSIONAL SERVICES OTHER TECHNOLOGY TECHNOLOGY SOURCE: HDI Copyright Business Wire 2025. PUB: 05/12/2025 10:00 AM/DISC: 05/12/2025 09:59 AM
Zawya
12-05-2025
- Business
- Zawya
PR electronics gains foothold in the Middle East with new office in Saudi Arabia
The Denmark-based company PR electronics, a global leader in the design and production of signal conditioning devices for the process and factory automation industries, expands its global reach by establishing its first subsidiary in the Middle East. The new office in Dammam, Kingdom of Saudi Arabia (KSA), will serve as a regional hub for customers and partners across the IMEA region (India, the Middle East, and Africa), providing technical support, training facilities and an enhanced customer experience. PR electronics, one of the world's leading developers and manufacturers of signal conditioning products, is expanding its global presence by establishing its tenth subsidiary and its first in the Middle East. The new office in Dammam, KSA, will function as a regional hub for technical support and training for both customers and distributors in the IMEA region. As the largest process automation market in the Middle East, KSA is the optimal location for establishing a solid foothold in the region: - At PR electronics, we are experiencing an increasing demand for our solutions globally, particularly in KSA and the surrounding IMEA markets. In line with our ambitious growth strategy, we aim to be close to our key markets. This exciting new operational setup will provide customers and partners in KSA and the surrounding IMEA countries with direct access to PR electronics' expertise, Lea Montague, Head of Global Business Development at PR electronics, stated. The new office in KSA will be headed by General Manager Shakeb Assri, who will lead a team of engineers and manage partners in the IMEA region. Shakeb Assri has extensive experience in the process automation markets of KSA and IMEA and is looking forward to accelerating the mutual growth of PR electronics and its customers in the region: - Thanks to our partners, PR electronics is already well-known in the region for its innovative high-precision technologies, which make a difference every day for existing customers in the region in terms of making their process control safer, more reliable and more efficient. By establishing a regional hub in KSA, we will enhance the customer experience and concurrently strengthen our position in a growing process automation market that holds great potential, Shakeb Assri elaborated. From its integrated development and manufacturing campus located near Aarhus in Denmark, PR electronics sells more than 700,000 products annually to more than 10,000 customers in the process and factory automation industries through its subsidiaries and more than 40 distributors across the globe. The new KSA office marks the first new subsidiary opened in several years, making it especially fitting that it aligns with PR electronics' 50th anniversary. About PR electronics With over 5,000,000 units installed worldwide, PR electronics stands as a global leader in designing and producing signal conditioning devices for the process industry, specializing in temperature, I.S. interfaces, panel meters, signal isolators, and converters. The devices are integrated into marshalling cabinets, field junction boxes, temperature connection heads, and field enclosures across a range of industries, including chemical, pharma, water supply and wastewater, oil and gas, as well as emerging energy sectors like hydrogen, solar, and wind. Headquartered in Roende near Aarhus, Denmark, PR electronics develops and manufactures its products locally in Denmark and sells globally through sales subsidiaries and more than 40 distributors worldwide. The new subsidiary in KSA constitutes the tenth subsidiary in the international PR electronics group.
