I'm a nail tech – here's the two words I hate from clients, I won't reply or book them in

Scottish Sun

5 days ago

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A NAIL expert has revealed the two words that prospective clients say that can gets them ghosted.
There's plenty of bad habits such as being glued to your phone and creating awkward conversations that can lead to a frosty atmosphere in the salon.
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There's a two-word enquiry that nail techs hate receiving
Credit: Getty
But some beauty fans could ruin their chances of an appointment before they're even through the door.
Nickie runs her own salon in Musselburgh, East Lothian, and also trains up other prospective nail technicians.
In a recent TikTok video, she revealed her "unpopular opinion" about message enquiries.
She said: "I'm not replying to you if you just write to me 'how much'.
"Sorry? How much for what? How much for nails? How much for training? Eyebrows? Hair? A lift to your mum's house?
"Like what even happened to 'hey how are you?'.
"Not even a 'how are you?' Just like a 'hi'.
"'Hi. How much is nails?' Or 'how much is training?'
"[Just] 'How much?' Like? I'm sorry but I can't even reply because I feel like it's like a waste of my time because then I know you're not going to reply back to me again."
She continued: "Am I just getting too old because I just don't know the lingo of this generation? How much? Even just like HW? What?
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"So unless somebody can speak an English sentence to me that is clear then I can't reply because…bye."
And it turns out Nickie's grievance isn't an unpopular opinion at all, as her quickly racked up more than 10,000 views with plenty of comments from other beauty professionals.
One said: "I have just completly stopped replying to people with those kind of messages. I find it so rude and I don't want clients like that.
"Customers don't realise we do pick and choose our clientele."
A second wrote: "I always just send my booking link lol"
A third chimed in: "Or 'how much for gels' you tell them & they ghost you obviously think you're too expensive."
"Completely agree, it's so rude", fumed a fourth.
A fifth echoed: "It's so rude bugs me so much."
Meanwhile, a sixth added: "If they arent kind enough to say 'hi', it isnt good money."