Octopus Energy issues 45-day warning with UK households facing 'postcode lottery'
Octopus Energy has issued a warning over a "postcode" energy lottery - as customers in Scotland face a staggering 45-DAY wait for solar installations. Data shows customers can get heat pumps, solar panels and EV chargers approved fastest in the South West, South East and South Wales.
The delays are caused by inconsistent processes among Distribution Network Operators, who manage installation approvals across different regions. This disparity has led to a 'postcode lottery' where some homes are green-lit for upgrades within a few days, while others are left waiting for weeks.
Customers in the North and Scotland are facing longer delays, especially for solar panel installations, while those in areas served by National Grid Electricity Distribution and UK Power Networks experience the shortest waits – averaging at 7 and 8 days for all technologies.
READ MORE: British Gas, OVO, EDF, EON, Octopus customers being handed £500 but 'you'll have to chase'
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READ MORE 39 counties in England at risk of 'power cuts' in 29C UK heatwave
With enquiries for heat pumps increasing 144% in 2024 compared to the year before and costs for solar panels coming down to record lows, Octopus is calling for urgent action to streamline the approval process, and speed up the UK's push toward net zero.
Alex Schoch, Director of Electrification at Octopus Energy, said: 'The UK's journey to net zero depends on millions of people being able to install clean tech in their homes.
'While some are getting these quickly and efficiently, current delays in the worst-hit regions risk leaving many customers in limbo while waiting for approvals that should take hours, not weeks.
'We're shining a light on the blockers and will continue to work with industry and networks to clear the way for faster, fairer access to clean energy tech.'
Octopus Energy has outlined five priority actions for DNOs to speed up the process, including increasing the rate of instant approvals and simplifying applications for common LCT installations.
It assessed a whopping 24,157 customer applications to install low-carbon technology across the UK between 1st April 2024 - 29th April 2025.
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