Coconut Software Partners with National Bank to Innovate Client Access, Achieve 3x Remote Booking Growth
SASKATOON, SK and MONTREAL, June 5, 2025 /CNW/ - Coconut Software, a leading provider of appointment scheduling and lobby management solutions, today announced the positive impact of its partnership with National Bank, one of Canada's leading financial institutions.
By leveraging Coconut Software's platform, National Bank has achieved a three-fold increase in remote appointment bookings, and a 92% client satisfaction rate, marking a key milestone in the bank's digital transformation journey.
National Bank's commitment to modernizing its client experience to meet the growing demand for digital and remote services led them to partner with Coconut Software. This strategic initiative aimed to replace a traditional, branch-focused booking system with a flexible, client-centric platform integrated into their digital ecosystem.
This successful transformation has also led to external recognition for National Bank, which was named a finalist for an OCTAS 2025 award by Réseau Action TI, highlighting their innovative use of information technology in projects like this. The nomination demonstrates the importance of digital transformation in improving client access to banking services.
Coconut Software's solution empowered National Bank clients to easily schedule appointments online, including remote options, connecting them with the right advisor across the country without needing to visit a specific branch. This not only streamlined the client journey, but also provided employees with greater flexibility and a broader reach.
"It should always be easy for customers to interact with their financial services providers and receive meaningful advice through whatever channel they prefer," says Katherine Regnier, CEO of Coconut Software. "We are proud to be a catalyst in National Bank's digital transformation—not just by simplifying booking, but by enabling a more holistic view of both workforce and customer demand. This creates a truly effortless experience, even within a complex ecosystem, and sets a new standard for client access and engagement in the financial industry."
Some key outcomes powered by the National Bank and Coconut Software partnership include:
Remote appointment bookings increased 3x, demonstrating strong client adoption of digital channels.
92% client satisfaction with the enhanced booking experience, reflecting its ease of use and convenience.
Remote appointments can now be booked 4x faster, reducing friction and saving clients valuable time.
Nationwide access to specialized advisors is available, allowing clients to receive support in their preferred language, for instance.
"By accelerating the shift from physical to remote services, we're delivering a cutting-edge experience that democratizes access to advice and transforms how we interact with our clients," says Simon Ledoux, Senior Vice-President – Personal Banking at National Bank.
The results achieved through the partnership with Coconut Software are a key component of National Bank's recognized digital advancements, showcasing how strategic technology adoption can lead to significant improvements in client experience and operational efficiency.
Click here to read more about National Bank's success story.
About Coconut Software
Coconut Software is a leading customer engagement platform that orchestrates effortless digital and in-person banking experiences for financial institutions. The company's appointment scheduling, in-branch queuing, and video banking solutions tackle critical challenges head-on, while building customer loyalty and improving Customer Satisfaction Scores (CSAT). Coconut Software creates measurable business value by helping clients achieve their revenue goals, optimize workforce planning, and streamline branch traffic. It serves a growing number of top-tier banks and credit unions across North America, including RBC, Arvest Bank, and M&T Bank. Visit coconutsoftware.com to learn more.
About National Bank of Canada
With $536 billion in assets as of April 30, 2025, National Bank of Canada is one of Canada's six systemically important banks. The Bank has approximately 34,000 employees in knowledge-intensive positions and operates three business segments in Canada: Personal and Commercial Banking, Wealth Management and Financial Markets. A fourth segment, U.S. Specialty Finance and International, complements the growth of its domestic operations. Its securities are listed on the Toronto Stock Exchange (TSX: NA). Follow the Bank's activities at nbc.ca or via social media.
View original content to download multimedia:https://www.prnewswire.com/news-releases/coconut-software-partners-with-national-bank-to-innovate-client-access-achieve-3x-remote-booking-growth-302473661.html
SOURCE Coconut Software
View original content to download multimedia: http://www.newswire.ca/en/releases/archive/June2025/05/c9393.html
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Yahoo
6 hours ago
- Yahoo
GreenPower Closes Third Tranche of Term Loan Offering
VANCOUVER, BC, June 8, 2025 /CNW/ -- GreenPower Motor Company Inc. (Nasdaq: GP) (TSXV: GPV) ("GreenPower" and the "Company"), a leading manufacturer and distributor of all-electric, purpose-built, zero-emission medium and heavy-duty vehicles serving the cargo and delivery market, shuttle and transit space and school bus sector, announces the closing of the third tranche of its previously announced secured term loan offering for an aggregate principal amount of U.S. $300,000 (collectively the "Loans"). Please refer to the Company's news release dated May 13, 2025 for more details regarding the term loan offering. In connection with the Loans, the Company entered into respective loan agreements with companies controlled by the CEO and a Director of the Company (the "Lenders"). Management anticipates that the Company will allocate the net proceeds from the Loans towards production costs, supplier payments, payroll and working capital. The Loans are secured with a general security agreement on the assets of the Company subordinated to all senior debt with financial and other institutions and will bear interest of 12% per annum commencing on the date of closing (the "Closing Date") to and including the date all of the Company's indebtedness pursuant to the Loans is paid in full. The term of the Loans will be two years from the Closing Date. As an inducement for the Loan, the Company issued 340,909 non-transferable share purchase warrants (each, a "Loan Bonus Warrant") to one of the Lenders. Each Loan Bonus Warrant entitles the holder to purchase one common share of the Company (each, a "Share") at an exercise price of U.S. $0.44 per Share for a period of twenty-four (24) months from the closing date of the Loan. In addition, one Lender will be issued an aggregate of 68,181 Shares (each a "Loan Bonus Share"). The Lenders are each considered to be a "related party" within the meaning of Multilateral Instrument 61-101 Protection of Minority Security Holders in Special Transactions ("MI 61-101") and each of the Loans and issuance of Loan Bonus Warrants and Loan Bonus Shares, as applicable, is considered to be a "related party transaction" within the meaning of MI 61-101 but each is exempt from the formal valuation requirement and minority approval requirements of MI 61-101 by virtue of the exemptions contained in section 5.5(a) and 5.7(a) as the fair market value, in each case, of the Loans, the Loan Bonus Warrants, and the Loan Bonus Shares, as applicable, is not more than 25% of the Company's market capitalization. All securities issued in connection with the Loans will be subject to a statutory hold period of four months plus a day from the closing of the Initial Loan in accordance with applicable securities legislation. For further information contact: Fraser Atkinson, CEO (604) 220-8048 Brendan Riley, President(510) 910-3377 Michael Sieffert, CFO(604) 563-4144 About GreenPower Motor Company designs, builds and distributes a full suite of high-floor and low-floor all-electric medium and heavy-duty vehicles, including transit buses, school buses, shuttles, cargo van and a cab and chassis. GreenPower employs a clean-sheet design to manufacture all-electric vehicles that are purpose built to be battery powered with zero emissions while integrating global suppliers for key components. This OEM platform allows GreenPower to meet the specifications of various operators while providing standard parts for ease of maintenance and accessibility for warranty requirements. GreenPower was founded in Vancouver, Canada with primary operational facilities in southern California. Listed on the Toronto exchange since November 2015, GreenPower completed its U.S. IPO and NASDAQ listing in August 2020. For further information go to Forward-Looking Statements This news release includes certain "forward-looking statements" under applicable Canadian securities legislation that are not historical facts. Forward-looking statements are not based on historical facts, but rather on current expectations and projections about future events, and are therefore subject to risks and uncertainties which could cause actual results to differ materially from the future results expressed or implied by the forward-looking statements. These statements generally can be identified by the use of forward-looking words such as "upon", "may", "should", "will", "could", "intend", "estimate", "plan", "anticipate", "expect", "believe" or "continue", or the negative thereof or similar variations. Forward-looking statements in this news release include, but are not limited to, statements with respect to the expectations of management regarding the use of proceeds of the Loan. Although the Company believes that and the expectations reflected in the forward-looking information are reasonable, there can be no assurance that such expectations will prove to be correct. Such forward-looking statements are subject to risks and uncertainties that may cause actual results, performance or developments to differ materially from those contained in the statements including that the proceeds of the Loan may not be used as stated in this news release, and those additional risks set out in the Company's public documents filed on SEDAR+ at and with the United States Securities and Exchange Commission filed on EDGAR at Although the Company believes that the assumptions and factors used in preparing the forward-looking statements are reasonable, undue reliance should not be placed on these statements, which only apply as of the date of this news release, and no assurance can be given that such events will occur in the disclosed time frames or at all. Except where required by law, the Company disclaims any intention or obligation to update or revise any forward-looking statement, whether as a result of new information, future events, or otherwise. Neither the TSX Venture Exchange nor its Regulation Services Provider (as that term is defined in the policies of the TSX Venture Exchange) accepts responsibility for the adequacy or accuracy of this release. ©2025 GreenPower Motor Company Inc. All rights reserved. View original content to download multimedia: SOURCE GreenPower Motor Company View original content to download multimedia:
Yahoo
2 days ago
- Yahoo
Prime Minister Carney announces Canada's G7 priorities ahead of the Leaders' Summit
OTTAWA, ON, June 7, 2025 /CNW/ - Fifty years ago, in the face of upheaval and geopolitical tensions, a small group of advanced economies formed what is now the G7 – a forum for co-operation, stability, and shared prosperity. In 2025, as global challenges intensify, the G7 must meet this moment with purpose and with force. Today, the Prime Minister, Mark Carney, announced the priorities that will guide Canada's 2025 G7 Leaders' Summit, to be held in Kananaskis, Alberta, from June 15 to 17, 2025. Anchored in building stronger economies, Canada will seek agreements and co-ordinated action on three core missions: Protecting our communities and the world – strengthening peace and security, countering foreign interference and transnational crime, and improving joint responses to wildfires. Building energy security and accelerating the digital transition – fortifying critical mineral supply chains and using artificial intelligence and quantum to unleash economic growth. Securing the partnerships of the future – catalyzing enormous private investment to build stronger infrastructure, create higher-paying jobs, and open dynamic markets where businesses can compete and succeed. Other discussions will include a just and lasting peace for Ukraine and other areas of conflict around the world, and a forward-looking agenda that engages partners beyond the G7, recognizing that our long-term security and prosperity will depend on building coalitions with reliable partners and common values. Quote "Canada has what the world wants and the values to which others aspire. The G7 Leaders' Summit in Kananaskis is a moment for Canada to work with reliable partners to meet challenges with unity, purpose, and force. Canada is ready to lead."— The Rt. Hon. Mark Carney, Prime Minister of Canada Quick Facts This is the seventh time that Canada has held the Presidency of the G7. This year's Leaders' Summit in Kananaskis, Alberta, will take place on the traditional territory of the Blackfoot Confederacy Nations of the Kainai, Piikani, and Siksika, and the Stoney Nakoda Nations comprised of the Bearspaw, Chiniki, and Goodstoney First Nations, and the Tsuut'ina First Nation. We also acknowledge the Otipemisiwak Métis People and Government who reside on this territory and all people who make their homes in the Treaty 7 region of Southern Alberta. Associated Link Canada's 2025 G7 Presidency This document is also available at SOURCE Prime Minister's Office View original content: Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
2 days ago
- Yahoo
Air Canada Inaugurates Flights to Prague
MONTREAL,, June 7, 2025 /CNW/ - Air Canada's newest international flight from Toronto took off yesterday evening and has arrived in Prague, Czech Republic. "We are excited to return to Prague, our newest Europe destination now added to our global network," said Mark Galardo, Executive Vice President & Chief Commercial Officer and President, Cargo. "Our flights connect two countries, facilitating travel, tourism and trade. We design routes like this one to appeal to our customers throughout our North American network, with convenient travel options at our Toronto hub. Whether people are visiting family and friends in Prague, exploring its celebrated architecture, bohemian history and rich culture, or customers from Central Europe visiting and exploring Canada from coast to coast, our flights make discovering all that our two countries offer easier than ever." Prague is the latest new Europe route Air Canada has launched this summer. The airline inaugurated its Montreal to Porto route earlier this week, celebrated the launch of its Naples route in May, and marked the return of the Ottawa to London LHR route in April. At the end of June, Air Canada will be inaugurating its Montreal to Edinburgh route. Schedule Flight Departs Arrives Days of Week 2025 Operating dates AC934 Toronto 21:40 Prague 12:10 +1 day Tues, Fri, Sun June 6 to Sep. 28 AC935 Prague 13:40 Toronto 16:50 Mon, Wed, Sat June 7 to Sep. 29 The Prague flights will be operated on Air Canada's Airbus 330-300. Customers can choose from three classes of service: Economy, Premium Economy, and Air Canada Signature Class, offering customers superior comfort and convenience in an exclusive cabin, with spacious lie-flat seating, personalized service, fine cuisine, extra baggage allowance and access to priority airport services. Visit to book flights to Prague! About Air Canada Air Canada is Canada's largest airline, the country's flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network. Air Canada provides scheduled service directly to more than 180 airports in Canada, the United States and Internationally on six continents. It holds a Four-Star ranking from Skytrax. Air Canada's Aeroplan program is Canada's premier travel loyalty program, where members can earn or redeem points on the world's largest airline partner network of 45 airlines, plus through an extensive range of merchandise, hotel and car rental partners. Through Air Canada Vacations, it offers more travel choices than any other Canadian tour operator to hundreds of destinations worldwide, with a wide selection of hotels, flights, cruises, day tours, and car rentals. Its freight division, Air Canada Cargo, provides air freight lift and connectivity to hundreds of destinations across six continents using Air Canada's passenger and freighter aircraft. Air Canada's climate-related ambition includes a long-term aspirational goal of net-zero greenhouse gas emissions by 2050. For additional information, please see Air Canada's TCFD disclosure. Air Canada shares are publicly traded on the TSX in Canada and the OTCQX in the US. Internet: Read our annual report Here Sign up for Air Canada news: Media Resources:PhotosVideosB-RollArticles SOURCE Air Canada View original content to download multimedia: Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
