Paying back PTPTN loans is now at your fingertips
Those who have trouble repaying their educational loans to PTPTN can now seek help online.
PETALING JAYA : The National Higher Education Fund Corporation (PTPTN) has introduced several initiatives to help borrowers settle their debts and at the same time ensure sufficient capital for future generations.
These initiatives are in line with PTPTN's commitment to provide the best service for its customers in its bid to improve the management of its revolving funds.
Among these initiatives are #PTPTNBolehBincang, which allows borrowers to negotiate for a flexible repayment scheme, such as restructuring their loan repayments based on their financial capabilities.
The other is #PTPTNSediaBantu, an initiative that provides various service channels that are easier, faster and safer. The channels are provided to assist and facilitate borrowers who have any questions or matters related to loan repayment.
Through these initiatives, borrowers can reach out to PTPTN's frontliners, who are committed to providing their very best in resolving any issues or providing the answers. And there are five different ways to contact these frontliners.
The first is via Careliners PTPTN, which comprises 38 assistants who operate from 9am to 5pm every Monday to Friday.
Borrowers can also contact a frontliner through the Live Chat at the PTPTN portal (www.ptptn.gov.my) which operates from 9am to 5pm every Monday to Friday.
Or they could call a PTPTN sales executive, whose handphone numbers can be found at www.ptptn.gov.my/hubungi-ptptn.
Fourthly, borrowers can forward any complaints or queries via e-Aduan, and a PTPTN e-Aduan officer will answer these questions or respond to the grouses raised.
Otherwise, borrowers can send their questions and complaints through eaduan.ptptn.gov.my.
And finally, customers can reach out to PTPTN on its official social media accounts at Facebook PTPTN; Instagram @PTPTNOfficial; X account @PTPTNOfficial and Tiktok@PTPTNOfficial.
PTPTN is constantly improving its online services and providing various payment channels to encourage cashless payments.
Therefore, borrowers can repay their PTPTN loans through the myPTPTN app which combines all facilities into one system so that service delivery to customers is not affected and is always accessible anytime and anywhere without borders, faster, easier and safer.
Through the myPTPTN app, borrowers can keep track of their loan application, outstanding loan amount and repayment schemes.
Borrowers can download the app from the App Store (iOS), Play Store (Android), and Huawei App Gallery (Huawei).
Alternatively, the public can visit www.ptptn.gov.my/myptptn/ for more information on myPTPTN.
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