Extreme Networks launches unified platform powered by AI agents

Techday NZ

20-05-2025

Extreme Networks has introduced new capabilities within Extreme Platform ONE, integrating conversational, multimodal, and agentic artificial intelligence into a unified enterprise networking platform.
The company states that Extreme Platform ONE now seeks to break down traditional divisions between networking and security, relying on AI agents to automate routine network operations and offering licensing models designed to simplify customer adoption and management.
According to Extreme Networks, the platform can reduce manual workloads by up to 90 percent.
AI functions are embedded at every stage, providing users with centralised access to product documentation, more than 30,000 Global Technical Assistance Center (GTAC) articles, information on vulnerabilities, training content, and further resources.
The inclusion of AI Canvas allows for the generation of real-time dashboards, shareable insights, and visual reports in a matter of minutes, reducing the time investment associated with reporting activities.
Ed Meyercord, President and Chief Executive Officer of Extreme Networks, said: "Extreme Platform ONE is transformative, saving customers hours, streamlining operations, and delivering insights that allow teams to act faster. And with 130 plus customers already on the platform, we're encouraged by the positive feedback and energised by the real-world results they're seeing as they unlock new levels of visibility, control, and efficiency across their networks."
The platform features the Service AI Agent, which aims to accelerate problem resolution by up to 98 percent through automated diagnostics.
The Service AI Agent is designed to collect logs, analyse telemetry, autonomously troubleshoot issues across both wireless and fabric environments, and, if customers opt in, auto-remediate incidents. In instances where escalation is necessary, the agent can automatically generate support cases and transfer them to GTAC without requiring customers to fill in forms or endure wait times.
Extreme Platform ONE introduces a single workspace, which removes the need for staff to move between various applications.
According to the company, this feature streamlines productivity by reducing complex interactions—stating that processes that previously required eight clicks can be accomplished with one. This workspace is intended for use across different organisational levels and departments, promoting collaboration through cross-team AI-assisted workflows.
The platform offers visibility across multiple layers, including physical, access, fabric, and service layers, and provides comprehensive views via geo maps, network topology, and fabric overlays.
Integrated orchestration and streamlined workflows facilitate planning, design, troubleshooting, and root cause analysis, contributing to the minimisation of network downtime.
Security is integrated through ExtremeCloud Universal ZTNA, which delivers AI-assisted policy recommendations.
These recommendations can be implemented in a few clicks, unifying policies across users, devices, locations, networks, and applications. The advisory AI agent supports the validation of access requests, recommends group and policy usage, ensures consistent enforcement, and provides setup guidance in real time. This is intended to reduce manual efforts and risk through consistent, automated security processes.
Licensing for the platform has been designed to be straightforward, according to Extreme Networks.
The company describes an all-in-one licensing approach that allows for seamless upgrades and renewals, complete transparency into assets and contracts, and the availability of free software trials. AI-driven insights also provide hardware recommendations and enable customers to renew subscriptions promptly.
Nabil Bukhari, Chief Product and Technology Officer at Extreme Networks, said: "Extreme Platform ONE makes the impossible, possible. There is no other architecture and management combination in the industry that gives you that much information about your end-to-end enterprise in real time. And as the first in our industry to fully unify conversational, multimodal, and agentic AI, we're delivering intelligence and automation at every layer of the network – reducing complexity at every turn and taking tasks from hours to minutes to an instant."
Jim Frey, Principal Analyst at Enterprise Strategy Group, now part of Omdia, commented: "Extreme is driving innovation with Platform ONE by unifying its portfolio into a single, powerful platform—layered with AI and wrapped in a simple, intuitive UI. For enterprises, this means more visibility, automation, and control across the network, enabling faster decision-making, reduced complexity, and a foundation that scales with the demands of their business."
Extreme Platform ONE is available in Limited Availability, with plans for wider release in the future. The company has noted that more than 130 customers have already implemented the platform and have begun to provide feedback on their experiences.