Alabama attorney general warns 23andMe customers to delete accounts
MOBILE, Ala. (WKRG) — Alabama Attorney General Steve Marshall is warning 23andMe customers to delete their accounts after the company filed for bankruptcy.
The company collects and analyzes people's genetic codes.
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'Given the uncertainty surrounding 23andMe's bankruptcy, consumers should seriously consider deleting their accounts to protect their personal genetic data,' Marshall said. 'Without clear assurances to protect consumer privacy or the future handling of accounts, deleting your account may be the safest way to ensure sensitive information isn't obtained by those looking to do harm. Our office is closely watching the bankruptcy proceedings and plans to be actively engaged to ensure private information is protected according to Alabama law.'
According to a news release from Marshall's office, he has been monitoring the company since there was a data breach at 23andMe discovered in October 2023, which exposed nearly seven million Americans' personal information.
Anyone looking to close their accounts can do so online.
Marshall's office provided steps to follow to close accounts. Here's what to do:
Log in to your 23andMe account on their website.
Go to the 'Settings' section of your profile.
Scroll to a section labeled '23andMe Data' at the bottom of the page.
Click 'View' next to '23andMe Data'
Download your data: If you want a copy of your genetic data for personal storage, choose the option to download it to your device before proceeding.
Scroll to the 'Delete Data' section.
Click 'Permanently Delete Data.'
Confirm your request: You'll receive an email from 23andMe; follow the link in the email to confirm your deletion request.
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Anyone looking to have their 23andMe test sample destroyed can do this on the Preferences tab on their account settings page, according to Marshall's office.
Marshall's office also advised anyone looking to revoke permission for their genetic data to be used for research can do so on the account settings page under 'Research and Product Consents.'
Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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