South Western Railway to launch ‘Margadarshak' digital navigation system at more stations
To boost passenger convenience at railway stations, South Western Railway (SWR) has introduced 'Margadarshak', a smart digital navigation system.
The system was launched at the SSS Hubballi Railway Station recently. It features a 43-inch multilingual touchscreen kiosk installed near the station entrance. Functioning like Google Maps for the station, the kiosk provides an interactive map that helps passengers to easily locate platforms, footbridges, escalators, drinking water points, waiting halls, catering stalls, and other amenities.
'Passengers can also access the service on their smartphones by scanning QR codes placed across the station. This allows them to identify their location and receive personalised, step-by-step directions to their desired destination within the premises,' Manjunath Kanamadi, chief public relations officer of the SWR, said.
Key features of Margadarshak include 24/7 self-service functionality, support for Kannada, English, and Hindi, and a virtual tour of the station. The system is designed to reduce confusion, save time, and significantly improve the passenger experience.
Mr. Kanamadi said plans were on to extend the facility to other key stations, including Dharwad, Belagavi, Ballari, Gadag, Koppal, Bagalkot, Vijayapura, and Vasco.
Another official explained that Margadarshak offers detailed 2D route maps to help passengers navigate the station and plan their journey with ease. 'The system also features immersive 360-degree 3D views, allowing users to virtually explore the station layout for better orientation. Voice assistance provides real-time, step-by-step directions, while real-time positioning and blue-dot navigation make it easy to track one's location within the station. The app also enables users to quickly identify safety points and emergency exits when required,' official said.
Describing it as a significant advantage for travellers, the official added, 'The system ensures a seamless experience for all passengers, including senior citizens.'
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