Solidago Raises Maintenance Request Completion Rate to 86% with FacilGo
SAN FRANCISCO--(BUSINESS WIRE)-- FacilGo, the ultimate AI-driven maintenance, turn, and renovation platform for the multifamily and single-family property markets, today announced dramatic results for their client Solidago, including a 36% rise in on-time maintenance request completion. When Solidago needed a tool to create the best possible maintenance experience for residents across their diverse portfolio of multifamily properties, FacilGo was the ideal partner to streamline processes and make property management and technician teams more productive.
'Working with Solidago has been a great experience for everyone at FacilGo, and we admire their commitment to creating welcoming environments where residents experience superior quality and service, are respected and empowered, and can grow and enrich their lives,' says FacilGo Founder and CEO Ken Murai. 'By implementing AI-driven maintenance with the FacilGo platform, Solidago saw remarkable results as their rate of timely maintenance request completion rose from 50% to 86% since March 2024.'
Beyond offering trackable and consistent results across all properties, FacilGo's platform view gives the Solidago team the perspective to improve their best practices by leveraging and reusing all Solidago data, making it more efficient for the Solidago team to see how much turnover costs both in terms of supplies and services.
Solidago also uses FacilGo to mitigate overhead by reducing the cost of supplies and handling resident chargebacks. During procurement, Solidago can secure the best pricing thanks to FacilGo, which tracks the pricing on all items, as well as Solidago's preferred rates. Solidago leadership is only expecting efficiency to continue improving as FacilGo provides an ongoing view of Solidago performance data.
'I live by KISS: keep it simple, stupid. FacilGo takes all the thinking out of maintenance but allows us to get the best pricing,' says Darrell Johnson, Vice President of Facilities at Solidago. 'FacilGo allows me and my team to track where we stand at all times and support each team to meet its goals. Vendors who sign up with us can get on the back end, and gain access to billing from start to finish. I would encourage anyone to use FacilGo. It's such a time saver. It's cut-and-dry with everything at your fingertips. There are no old paper trails, no phone calls. FacilGo is bringing property management to the 21st century.'
About FacilGo
FacilGo is an all-inclusive AI-enhanced platform for residential rental property turnover, renovation, maintenance, and call centers. The FacilGo platform streamlines work orders, procurement, services, bidding, capex/renovation management, inventory/fixed asset management, and invoicing into a seamless process within a single database to maximize NOI and ROI. FacilGo solutions have seen amazing results at properties across North America and are trusted by leading property companies.
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More languages will be coming by the end of this year: Danish, Dutch, Norwegian, Portuguese (Portugal), Swedish, Turkish, Chinese (traditional), and Vietnamese. For more information, visit and Features are subject to change. Some features may not be available in all languages or regions, and availability may vary due to local laws and regulations. For more information about availability, visit Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with iPhone, iPad, Mac, AirPods, Apple Watch, and Apple Vision Pro. Apple's six software platforms — iOS, iPadOS, macOS, watchOS, visionOS, and tvOS — provide seamless experiences across all Apple devices and empower people with breakthrough services including the App Store, Apple Music, Apple Pay, iCloud, and Apple TV+. Apple's more than 150,000 employees are dedicated to making the best products on earth and to leaving the world better than we found it. 1 Genmoji and Image Playground are available in English, French, German, Italian, Portuguese (Brazil), Spanish, and Japanese.2 Full external display support is available with iPad Air (5th generation), iPad Air (M2 and later), iPad Pro 11-inch (3rd generation and later), iPad Pro 12.9-inch (5th generation and later), and iPad Pro (M4).3 Live Translation in Messages supports English (U.S., UK), French (France), German, Italian, Japanese, Korean, Portuguese (Brazil), Spanish (Spain), and Chinese (simplified).4 Live Translation in Phone and FaceTime is available for one-on-one calls in English (U.S., UK), French (France), German, Portuguese (Brazil), and Spanish (Spain).5 Apple Cash services are provided by Green Dot Bank, Member FDIC. Apple Payments Services LLC, a subsidiary of Apple Inc., is a service provider of Green Dot Bank for Apple Cash accounts. Neither Apple Inc. nor Apple Payments Services LLC is a bank. Learn more about the terms and conditions. Only available in the U.S. on eligible devices.6 Hold Assist supports English (U.S., Australia, Canada, India, Singapore, UK), French (France), Spanish (U.S., Mexico, Spain), German (Germany), Portuguese (Brazil), Japanese (Japan), and Mandarin Chinese (mainland China).7 Call Screening supports Cantonese (China mainland, Hong Kong, Macao), English (U.S., Australia, Canada, India, Ireland, New Zealand, Puerto Rico, Singapore, South Africa, UK), French (Canada, France), German (Germany), Japanese (Japan), Korean (Korea), Mandarin Chinese (China mainland, Taiwan, Macao), Portuguese (Brazil), and Spanish (U.S., Mexico, Puerto Rico, Spain). NOTE TO EDITORS: For additional information visit Apple Newsroom ( or email Apple's Media Helpline at © 2025 Apple Inc. All rights reserved. Apple, the Apple logo, iPadOS, iPad, Apple Intelligence, Genmoji, Image Playground, Safari, Apple TV, Apple Music, Exposé, Stage Manager, FaceTime, Apple Pencil, AirPods, AirPods Pro, Apple Games, Apple Cash, Freeform, PencilKit, iPad Pro, iPad Air, iPad mini, iPhone, Mac, and Siri are trademarks of Apple. Other company and product names may be trademarks of their respective owners. View source version on Contacts Tara CourtneyAppletcourtney@ Skylar EisenhartApples_eisenhart@ Sign in to access your portfolio
