Timely disposal of people's complaints my top priority: Gaya's new DM
Gaya: Aimed at ensuring effective and timely resolution of public grievances, Gaya district magistrate, Shashank Shubhankar, on Wednesday said that a portal was being developed for monitoring complaints of people coming at the Janata durbar.
"I have instructed officials concerned to upload all the complaints on a portal. Regular monitoring regarding disposal of the complaints will be done through the portal. In case of inaction, responsibility will be fixed on the official concerned," the DM said in his first interaction with the mediapersons after he assumed charge on Tuesday.
The DM said, "Apart from implementation of ongoing or the upcoming development projects, redressal of public grievances will be on his top priority.
Now, people having any complaint can come to meet me in the office on any working day of the week from 11am onwards."
He further said, "Flying squads will be constituted to conduct surprise inspections to monitor regular and timely attendance of officials and employees at district, block, circle and panchayat level govt offices. Instructions have also been given to officials of different departments like public health and engineering, public works, Pul Nirman Nigam and others to meet people at least twice a week and ensure redressal of their complaints.
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The DM also instructed sadar SDO and the traffic DSP to chalk out a plan to ease traffic congestion. In view of Nirjala Ekadashi on Friday, the DM and the SSP Anand Kumar conducted inspection of Deo ghat near Vishnupad temple on Wednesday.
He instructed to ensure all arrangements for the expected large gathering of devotees to offer puja at the Vishnupad temple early in the morning on Friday. The arrangements include making available pure and cold drinking water, cleanliness in toilets at Deo ghat, light at all dark spots around the temple area, and deployment of medical team with availability of ambulance for the devotees.
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