Co-op customers to see big change this weekend following major cyber attack
The Co-op says its shops and website will recover this weekend as it was forced to take action to protect its members following the cyber attack, which caused significant disruption in stores and saw its website taken offline.
The Co-op has said availability in its shops and website will start to recover from this weekend as it brings its systems back online following a major cyber attack.
The Manchester-based firm, which has hundreds of stores in Scotland, is making headway with its suppliers to replenish stock after the hack wreaked havoc on its retail operations, emptying shelves in various outlets.
After locking down some systems as a precaution against the attack, the Co-op says it's restoring its online services cautiously to prevent further issues.
Customers can expect to see a wider range of products both in-store and online from this weekend, with the Co-op's inventory system now back up and running.
The company added that it's also now able to accept all forms of payment, including contactless and chip-and-pin.
A Co-op spokesperson said: "Following the malicious third-party cyber attack, we took early and decisive action to restrict access to our systems in order to protect our Co-op.
"We are now in the recovery phase and are taking steps to bring our systems gradually back online in a safe and controlled manner."
The Co-op joins other major retailers such as Marks & Spencer and Harrods, which have also experienced security breaches recently.
M&S, which has been grappling with the fallout from a highly damaging cyber attack since the Easter weekend, revealed on Tuesday that personal customer data had also been stolen by the hackers.
M&S has been unable to accept any orders via its website or app since April 25 due to ongoing technical issues, although all physical stores remain open.
The National Crime Agency has said it is investigating the attacks individually but is "mindful they may be linked".
Co-op's stock availability has been severely impacted by the attack, resulting in shoppers encountering empty shelves due to the ongoing repercussions, with rural Scotland one of the worst-impacted areas.
The group has reportedly prioritised supplies of essential items in some of the worst affected stores.
It was also revealed that hackers had stolen members' personal data - including names and contact details. The group experienced difficulties with card payments in certain shops, with contactless transactions also affected.
However, the majority of the retailer's 2,300 shops have managed to accept standard forms of payment.
Co-operative Group chief executive, Shirine Khoury-Haq, apologised to customers last week for the disruption, describing it as a "highly sophisticated" attack.
The firm, which also operates businesses in funeral services and insurance, is set to hold its annual general meeting for members in Manchester on Saturday.
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