I'm an Uber Eats driver, here are the secrets I'm not supposed to tell you, yes we do eat your fries

The Sun

2 days ago

AN UBER Eats driver has revealed what really happens behind the wheel of your food delivery — from sneaking the odd chip to deliberately slowing down when customers are rude.
Tom, 33, who asked not to share his surname as he still works for the platform, told Plates Express that while most customers are polite, the job isn't always straightforward and when he's hungry, stressed, or disrespected, he sometimes bends the rules.
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'I try to be professional. But when you're stuck in traffic with someone's chips next to you and you've not eaten in hours, it's tough,' he said.
Tom admits he's dipped into customer food more than once, especially when the packaging isn't sealed or the bag's already half open.
'I don't make a habit of it, but yeah, I've taken fries. Everyone does, whether they admit it or not,' he says.
'You're five hours in, tired, hungry, and the food's just there — it happens.
'One night I was out late, and hadn't eaten all day. The bag was open, and I took a nugget. Not proud of it but also not the first.'
Tom says the way a customer behaves can influence how quickly their food arrives.
He says: 'I do my best to be quick, but if someone starts messaging me saying 'where are you?' or 'hurry up', I slow down. I'm not gonna race across town for someone who's giving me grief.
'I get that people are hungry, but I'm juggling traffic, queues, and tight timings. When they're rude, it just puts me off.'
Tom says there are things customers can do to get better service from him.
He adds: 'If someone tips or just says thank you, I do try to remember them. I don't get the same people often, but when I do, I'll make sure their food stays upright, dry — whatever it takes.
'But if they ignore me or slam the door, yeah... I'm not going out of my way next time.'