23andMe update: Customers have a new deadline to file data breach claims amid Chapter 11 bankruptcy. Here's how to do it
Some important news for millions of 23andMe customers: The genetic testing company notified customers on Sunday that they now have until July 14 to file potential claims as the company navigates Chapter 11 bankruptcy, according to TechCrunch.
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The DNA testing firm, which filed for bankruptcy in March along with 11 of its subsidiaries, must pay customers as part of its bankruptcy restructuring process.
23andMe, which provided DNA analysis to offer insights into ancestry, health traits, and genetic risks, filed for Chapter 11 after it rejected acquisition offers and its market value plummeted in the wake of a massive data breach in 2023.
That breach impacted nearly seven million users by exposing their names, birth years, relationship labels, percentages of DNA shared with relatives, ancestry reports, and self-reported locations, according to TechCrunch. Multiple class action lawsuits followed, as did mass layoffs and staff in-fighting, while 23andMe's market value plunged from its 2021 peak of $6 billion.
There are three ways 23andMe customers can file a claim.
If you were a customer between May 1, 2023 and October 1, 2023, and you were also notified that your personal information was compromised in a data breach that was discovered and disclosed by 23andMe in October 2023, you can file what is known as a Cyber Security Incident Claim.
Alternatively, customers who suffered financial or other damages due to that 2023 breach can submit a claim as part of the bankruptcy case.
Finally, customers who have grievances about DNA test results or the company's telehealth services that don't directly pertain to the breach can submit a claim using the General Bar Date Package.
If you have more questions about 23andMe's Chapter 11 filing, data privacy, or the deadline to file a proof of claim, view the company's customer support page here.
This post originally appeared at fastcompany.comSubscribe to get the Fast Company newsletter: http://fastcompany.com/newsletters
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