Spain travel chaos as airline cancels flights leaving hundreds grounded
UK tourists were unable to get home from their holidays in Majorca yesterday.
Hundreds of UK travellers were left stranded at Palma de Mallorca Airport yesterday after several flights were cancelled due to 'air traffic control restrictions'. easyJet and other airlines posted restrictions on travel due to poor weather in Europe claiming it was "outside [of the airline's] control".
Just days before the delays, Ryanair's CEO Michael O'Leary complained of "shoddy ATC services" warning travellers that they could cause record flight delays this summer. Onlookers said the popular airport terminal was packed full of with hundreds of stranded passengers who were left in limbo due to the delays and last-minute cancellations.
British tourist Beth Rafferty was stuck at the Balearic Island airport with hundreds of other families.
The 31-year-old was travelling with her partner, Lewis Chapman, 26, and their two children, aged eight and ten, on Sunday evening.
However, before boarding, the couple received an email informing them that their 7pm easyJet flight had been cancelled due to ATC restrictions, though it was later confirmed that this was due to bad weather in the north of Europe, Wales Online reported.
She said that although fewer than 10 flights were actually cancelled, over 120 flights experienced delays affecting hundreds of people.
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Beth and her family had to spend £300 on emergency hotel accommodation. Unable to secure a timely alternative flight with easyJet, they paid £1,500 for Jet2 tickets to fly into Bournemouth so that the children don't miss any more days of school.
An easyJet spokesperson commented: "Unfortunately, due to the impact of widespread thunderstorms across Northern Europe yesterday, some flights were unable to operate as planned.
"We did all we could to minimise the impact of the weather disruption on our customers, providing options to rebook or a refund their flights as well as providing hotel accommodation and meals for these who required them.
"The safety and wellbeing of our customers and crew is easyJet's highest priority and while this was outside of our control, we are sorry for the inconvenience caused."
Under UK Law, you have the right to care and assistance from your airline if your flight is delayed or cancelled.
Magdalena Petrusic, Travel Expert at Vatican Tours says: 'Flight cancellations and delays, for bad weather or any other reason, can be incredibly frustrating to passengers, but knowing your rights as a consumer makes all the difference.
"It's so important for passengers to understand that they have a legal right to care and assistance to make the experience of delays and cancellations easier, whether that's food and drink or access to free accommodation.
"Our top tip is to keep clear records and receipts should you need to claim anything back from your airline, and remember that you are entitled to a full refund or even compensation in certain circumstances."
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