Oscar Postma has been appointed General Manager at The Ritz-Carlton Maldives, Fari Islands in North Male Atoll
The Ritz-Carlton Maldives, Fari Islands is pleased to announce Oscar Postma as the newly appointed General Manager for the property. With more than 25 years of global experience in luxury hospitality and corporate leadership across Asia, Europe, and the United States, Oscar brings a wealth of operational expertise, strategic insight, and a passion for delivering exceptional guest experiences.
A dynamic leader known for driving performance through innovation and collaboration, Oscar has a distinguished career managing world-renowned properties and guiding them through pivotal transitions, renovations, and brand transformations. Most recently, Oscar served as Cluster Operations General Manager for Conrad Singapore Orchard and Conrad Centennial Singapore, where he oversaw strategic operations for both hotels. Prior to this, Oscar held the role of General Manager at Regent Singapore, where he navigated the property through a major brand transition, achieving a record-breaking F&B performance.
Oscar also brings with him a deep familiarity with the Marriott luxury portfolio, having previously served as Executive Assistant Manager, Rooms at both The St. Regis Singapore and The Ritz-Carlton, Millenia Singapore. His return to the Ritz-Carlton brand marks a meaningful homecoming to a legacy of refined service and exceptional hospitality.
In his new role at The Ritz-Carlton Maldives, Fari Islands Oscar will oversee all aspects of the resort's operations, ensuring the delivery of unparalleled guest experiences that align with The Ritz-Carlton's renowned luxury standards. He will lead a diverse and passionate team, nurturing a culture rooted in excellence, innovation, and intuitive, personalized service. Oscar brings a proven track record of fostering strong owner partnerships, developing high-performing teams, and enhancing the guest journey through strategic operational leadership.
Hashtags

Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles

Hospitality Net
8 hours ago
- Hospitality Net
EHL Innovation Rewind: Thomas Meier on AI, Personalization, and Preserving the Rituals of Luxury at Jumeirah
At the EHL Open Innovation Summit in Lausanne, we had the chance to sit down with Thomas Meier, CEO of Jumeirah Group, for an open conversation about the future of luxury hospitality. Our discussion touched on how artificial intelligence is helping to free up teams for more meaningful guest interactions, why true personalization must stay human and contextual, and how innovation can thrive without losing the timeless rituals that define luxury service. Which technology or innovation do you believe will most reshape the hospitality industry over the next 5 to 10 years? If I had a crystal ball, I might not be sitting here, but I believe artificial intelligence will significantly change how we operate. Especially in back-of-house functions like accounts payable, procurement, and HR processes, AI can automate repetitive tasks. This does not mean reducing headcount. On the contrary, it allows us to shift those colleagues into guest-facing roles, where they can create memorable experiences. AI can handle the invoice. It can place the chef's order. But the value lies in the human connection, in the welcome, in the interaction. That is what guests remember. In markets with a shortage of talent, AI is also an opportunity to free up people for more meaningful roles. So it is not about replacing people. It is about enabling them. How do you see differences in the perception and use of AI between Europe and the UAE, where Jumeirah operates extensively? There are indeed differences. What is remarkable in the UAE is how the government has embraced AI as a national priority. Since 2017, AI is considered a tool for progress across sectors. At Jumeirah, we have partnered with government entities to explore this. For example, we piloted facial recognition check-in. If you are a loyalty guest and have given your consent, you can now check in without showing a passport. But for us, luxury means choice. Maybe after a long flight you want to relax first, not go through facial recognition. Or maybe you are in a hurry and want a quick, seamless check-in. The same guest may have different needs depending on the moment. That is where technology should support, not dictate. That is how we define luxury. How does Jumeirah approach personalization and hyper-personalization, especially during the check-in experience? Hyper-personalization is the buzzword now, but we need to go back to the basics. As a receptionist, I am your host. I want to understand you. What can I do for you? That can be different every time you check in. The same guest is not the same person in the Maldives as they are in London. Once we understand that, we can personalize. It could be the scent in the room, the food, or the light. But it also needs to make sense in context. Maybe you always have mango juice in the morning, but in London in November that might not feel right. So we validate with you. It is not robotic. It is thoughtful. It is based on what we know, combined with the present moment. That is where the human element is essential. Technology helps, but it is our people who bring the experience to life. How do you create a culture of innovation at Jumeirah without abandoning the rituals of luxury service? I believe they go hand in hand. Innovation is not just about big investments or new tech. It can start with the basics. Are we doing them right? If the basics are in place, we can build on them. Innovation happens when colleagues are empowered to share ideas. It can be as simple as making a morning routine more efficient. You do not need an innovation council. You need a culture where ideas are welcome. Of course, for bigger initiatives that involve capital or startups, we assess them holistically. But every good idea starts with someone noticing something. That is innovation. It can come from anyone, at any level. It just needs to be explored and shared.

Hospitality Net
17 hours ago
- Hospitality Net
Guest Experience: 10 Do's and Don'ts for a Great Guest Experience Strategy
If there's one takeaway for 2025, it's this: Guest experience isn't a department – it's a mindset. To deliver exceptional moments, guest satisfaction must sit at the core of every decision, across every department. From front desk to finance, marketing to maintenance – every action should be viewed through the lens of its impact on the guest. Want real transformation? Make guest satisfaction more than a KPI – make it a culture. If guest experience doesn't come up in every leadership meeting, you're missing the point. It's not about chasing trends or mimicking your compset. Memorable experiences are built through emotional connection, authenticity, and a deep understanding of your guests' evolving needs. Guests want more than a bed – they want a story, a feeling, a sense of belonging. When you design moments that matter, you don't just earn loyalty – you create advocates. Here are 10 guiding principles 'Do's and Don'ts' for a guest experience strategy that actually delivers: Do's to Deliver Great Guest Experiences: ✅ DO Treat guest satisfaction as a core metric. Every time you implement a new initiative (i.e. digital dining, upselling, automated check-in) don't just measure revenue or conversion. Ask: Did this enhance the guest experience? Did we move the satisfaction needle? ✅ Make guest intelligence relevant to every team. From housekeeping to F&B, tailor insights to be digestible and actionable. Empower teams to act on what they learn, not just observe from a distance. ✅ Push your vendors to be partners, not just providers. Ask them where guest intelligence is heading and how AI will shape experience. Choose partners who guide and evolve with you, not just those who tick a box. ✅ Stay plugged into product roadmaps and industry webinars. Hospitality tech moves fast. Tomorrow's winning experiences are being built today. Stay informed, curious, and engaged - it's not just sales fluff, it's your edge. ✅ Use AI for review responses, but keep it human. AI can support scale and consistency, but your brand voice still matters. Train it to reflect your tone. Tech should elevate your authenticity, not dilute it. ✅ Hire and train for emotional intelligence. Guests remember how you made them feel. EQ-driven teams read cues, respond with empathy, and create moments that stick. That's the secret sauce. ✅ Create local, brand-authentic experiences. From a curated neighborhood guide to a scent inspired by the region, guests crave stories, not sameness. These emotional touches forge deeper connections. ✅ Monitor your compset, but think beyond it. Benchmarking is important, but inspiration lives everywhere – retail, wellness, entertainment. The best ideas often come from outside hospitality. ✅ Build a communication strategy for the entire guest journey. Use email, SMS, WhatsApp, chat AI, and in-room tech to support – not interrupt. Be proactive, seamless, and human. Anticipate needs. Build trust. ✅ Make space for magic, surprise, and delight. A handwritten note. A Spotify playlist. Remembering their favorite drink. These moments create stories guests tell long after checkout. That's real hospitality. Don'ts – What to Avoid in Guest Experience:

Hospitality Net
a day ago
- Hospitality Net
How Mainsail Lodging & Development drove ~$1M in revenue in one month
'What I love about Revinate Reservation Sales is everything is right there — every call, every guest detail, every insight. It's perfect for tracking progress and giving me the data I need to coach the team.' Netta Avaraham-Katz, Reservation Manager, Mainsail Lodging & Development About Mainsail Lodging & Development Mainsail Lodging & Development is a Florida-based hospitality group that operates a collection of distinctive independent and Marriott-branded properties. Unlike many hotel groups, Mainsail runs its own in-house reservations team and internal booking system — meaning the expectations for service and sales performance are especially high. Their agents aren't just answering calls; they're representing the brand's voice and bringing firsthand property knowledge to every conversation. With a deep passion for the guest experience and a strong sense of ownership, the team is committed to delivering high-touch service that drives direct revenue and builds lasting guest relationships. Mainsail Lodging & Development's challenge To grow direct revenue and create a more impactful guest experience, Mainsail Lodging & Development set out to transform its reservations team into confident, proactive sellers with the best technology to support their efforts. With many of their properties operating under the Marriott flag, where guests often default to booking online, the voice channel had to deliver something more — a personalized, high-touch experience that would make calling in the preferred option. Hitting an ambitious revenue milestone meant going beyond traditional order-taking and empowering agents to build real connections, uncover needs, and close more bookings through both inbound and outbound calls. How Reservation Sales boosted revenue and guest loyalty To meet their revenue goals and elevate the performance of their reservations team, Mainsail Lodging & Development implemented Reservation Sales to bring structure, reporting, and real-time coaching into their day-to-day operations. The platform gives the team the tools they need to track performance, optimize call handling, and create a consistent, scalable training experience. 'It gives me everything I need to coach in real time, recognize wins, and help the team grow — all in one place,' said Netta Avaraham-Katz, Reservation Manager at Mainsail. Revinate Reservation Sales also solves one of the biggest challenges for managers: staffing. With access to detailed call volume reports and historical trends, Netta can confidently make data-driven decisions about scheduling, ensuring the right coverage at the right times. Whether it's scaling back on slower days or ramping up ahead of holidays, the platform provides the insights needed to staff efficiently without sacrificing service. Revinate's support didn't stop with the implementation of the solution. In fact, in January 2025, more than 5 years after the brand began using the solution, Revinate's Education team came on-site for an in-person training session to help agents reset, refocus, and reenergize ahead of the busy season. This session not only reinforced best practices but also introduced new tactics in a fun, motivational way that keeps the team engaged and confident on every call. Netta says, 'It was such a great boost before our peak season, we've decided to bring the Revinate team back every January.' How Reservation Sales helped the team break sales records With Reservation Sales in place, Mainsail Lodging & Development saw measurable improvements across performance, revenue, and team engagement. This February, just weeks after the in-person training refresh, the reservations team delivered a record-breaking month, generating nearly $1 million in revenue and exceeding their outbound sales goal by $80,000. Agents became more confident, conversations more strategic, and bookings more frequent. Real-time reporting and QA tools gave leadership clear visibility into performance, enabling smarter staffing decisions and targeted coaching. Most importantly, the team embraced their role as revenue drivers, creating an elevated experience that kept guests calling in and booking directly. Media Team Media team | Revinate +1 415 671 4703 Revinate, Inc. View source