$55k dream renovation turns into nightmare; contractor borrows money from homeowner, Singapore News
What was meant to be a dream "French cream style" makeover for a Sentosa flat has turned into a costly nightmare for a homeowner.
Luo now finds himself dealing with uneven cabinetry, long delays, the lingering smell of formaldehyde and his daughter's bedroom looking like what he describes as "tombstone style".
He told Shin Min Daily News he paid $55,000 to a Malaysian contractor he found on Facebook to renovate the unit at Ocean Way. He also spent an additional $18,000 on electrical wiring and $22,000 on Ziptrak blinds.
His decision to go with a Malaysian company stemmed from previous experiences with Singapore-based firms that outsourced work across the Causeway.
"I thought it would be more straightforward to deal with them directly," he said.
Instead, the project dragged on for nearly a year and remains incomplete. Construction officially began only after Chinese New Year this year, despite an original move-in date set for November.
"There was delay after delay," he said. "Once, we agreed to meet at 10am and I waited until 5pm. He didn't show up."
Things didn't get better once work started. Luo said there were repeated issues: damaged flooring, cabinets that couldn't fit in the lift, misaligned fittings, and an overpowering chemical odour despite promises of "zero formaldehyde".
The most jarring result was the treatment of his daughter's room, designed around a romantic arched entrance, which he says now resembles a grave marker.
To make matters worse, Luo said the contractor, a husband-and-wife team, borrowed $2,000 before starting work. The husband claimed it was to pay workers' wages. A second request for $3,000 was rejected.
Later, when Luo asked to be repaid, the wife claimed they had divorced and were merely 'business partners'.
In a text message, the woman wrote: "I never borrowed money from you. I hate borrowing money from people.
"Sky is no longer my husband. We divorced at the end of last year and have to continue the business, but I'm no longer tied to him by marriage.
"That sum of money you lent out is not my responsibility. My responsibility is to help you do up your house nicely so that you can move in smoothly."
Du, the contractor, confirmed that the money was borrowed, but insisted it was agreed to be deducted from the renovation costs.
She also said most major items had been installed, and blamed the homeowner's lack of cooperation for the delays.
"We received 75 per cent of the payment, but the progress exceeded what we were paid for," she said, adding that she decided to halt work until the $13,000 balance was paid.
In a surprising turn, she hired a debt collection agency to chase Luo for the outstanding payment even though the work remains unfinished.
Du insisted that there was never a guarantee of "zero formaldehyde" and that the arched wall design, which Luo's family now calls a "tombstone", had been approved by him.
She also explained that a 15cm gap left in the cabinetry was intentional to accommodate later installations, not an error.
"Yes, there was a delay from February to April, but it was a big unit and there were many details," she said.
Luo has since engaged two other contractors to fix the problems. He said the whole experience has been draining financially and emotionally.
"I haven't even moved in and it's already a mess. What's going to happen after?"
[[nid:714357]]
This article was first published in The New Paper . Permission required for reproduction.
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Business Times
41 minutes ago
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Business Times
an hour ago
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Jetstar Asia's demise shows that Singapore could do more to attract and keep airlines at Changi
JETSTAR Asia's departure shows that Singapore cannot take its competitiveness as an air hub for granted – and suggests that it can do more to attract and retain airlines. On Wednesday (Jun 11), Jetstar Group announced that its Singapore-based low cost carrier (LCC) Jetstar Asia (JSA) will cease operations this Jul 31. Changi's high airport fees were one reason cited, along with increased supplier costs and regional competition. With the loss of JSA, the only remaining Singapore-based carriers are those of the Singapore Airlines Group: Singapore Airlines, Scoot and Singapore Airlines Cargo. As at the first week of June, JSA operates around 180 weekly services at Changi. This is about 5 per cent of total weekly passenger services, and forms about 3 per cent of passenger traffic, said the Civil Aviation Authority of Singapore (CAAS). While Singapore Airlines Group is ramping up flights to cover JSA's exit, Changi may also need to reassess its strategy. JSA's withdrawal brings the spotlight back to the fact that while Singapore is a leading regional air hub, it is also expensive compared to its rivals. BT in your inbox Start and end each day with the latest news stories and analyses delivered straight to your inbox. Sign Up Sign Up Star struck Started in 2004, JSA is owned by Singapore-based holding company Westbrook Investment (51 per cent) and Australia's Qantas group (49 per cent). Temasek previously held as much as 33.5 per cent, but divested in 2009. JSA is expected to post a loss of S$35 million in underlying earnings before interest and taxes in the financial year ending Jun 30. Jetstar did not specify how airport fees affected its bottom line, but aviation industry observers told The Business Times that these were likely an important reason for the closure. To use airports, airlines pay passenger fees – added to ticket prices – as well as landing, parking and aerobridge (LPA) charges. Such fees go towards the operation, maintenance and expansion of airport infrastructure. Singapore's airport passenger fees are higher than many of its regional rivals, and set to keep rising. CAAS and airport operator Changi Airport Group (CAG) announced fee hikes for both passengers and airlines over the next five years. Currently, a passenger departing Changi pays S$65.20. This will rise to S$79.20 in 2030. This is several times what a passenger pays in nearby rivals: 700 baht (S$27.64) in Bangkok, 25,000 won (S$23.58) in Seoul, and up to 70 ringgit (S$22) in Kuala Lumpur. Regionally, Hong Kong's fees are closest to Singapore's, at HK$355 (S$57.98). Last year, JSA chief executive officer John Simeone told the media that Singapore was becoming a 'very expensive' location to operate from, whether in terms of airport, operating or ground service charges. In response to media queries, CAG said that airport fees are applied equally to all carriers and constitute a small component of airlines' total operating cost. But industry observers noted that higher passenger fees hit LCCs harder than full-service or legacy carriers. As LCCs have lower ticket prices, airport fees represent a large share of the total. LCCs may also incur higher fees due to their point-to-point service model of flying directly between destinations. This means passengers pay airport departure fees rather than the transit fees of S$12 in Changi. Passengers on legacy carriers may pay the lower transit fee, due to these airlines' hub-and-spoke approach of flying into a major hub and having passengers take onward connecting flights. Higher supplier costs may also contribute to making Changi pricier than its rivals. Qantas group CEO Vanessa Hudson said that JSA has seen some 'supplier costs increase by up to 200 per cent'. These include suppliers that provide supporting services to aircraft, such catering and baggage handling. In Singapore, these suppliers face rising wage pressures, compliance cost and renewed investment in facilities and sustainability infrastructure, said Awad Khireldin, assistant professor of the aviation management degree programme at the Singapore Institute of Technology. To cope with their own costs, suppliers have been charging airlines more. Generating lift CAG said it has been working with airlines, including JSA, to enhance productivity and cost-efficiency. But wider efforts to draw airlines here may be needed. Singapore has ambitious plans to scale Changi's operations further, with Terminal 5 in the mid-2030s. Changi's passenger air traffic reached an all-time high of 68.4 million for the year ended March 2025, with its maximum capacity being around 90 million now. T5 will expand capacity to around 140 million. Yet, growth may be difficult if LCCs avoid the Republic because of high costs. While Apac is predicted to lead global aviation's growth in the coming years, airlines have thin margins. The International Air Transport Association projects that Asia-Pacific airlines' net profit margin per passenger will be just 1.9 per cent, or US$2.60, in 2025. Airlines may not choose Singapore if the cost base is not controlled, and instead head to where they can preserve profits. Granted, CAAS is taking steps to ease the fee hike, such as a 50 per cent LPA fee rebate to airlines from April to September. But perhaps it could go beyond short-term relief, and instead give long-term incentives to airlines that base themselves or increase the scale of their operations in Singapore. Asked if airlines receive benefits to base themselves here, CAAS director for air transport Sidney Koh replied only that Singapore-based airlines enjoy air traffic rights in Singapore's Air Services Agreements with other countries, which can be used to operate flights to those countries. Here, the aviation sector could apply lessons from the maritime industry. Under existing schemes, maritime and shipping companies receive tax breaks and harbour fee rebates, among other things, if they establish operations and register ships here. Changi could explore similar measures and scale them by the size of airline operations. After all, while passenger fees are needed to fund infrastructure improvements, it is counterproductive if they themselves limit passenger numbers. To be fair, fees were only one factor in JSA's descent. Other crucial factors were a lack of scale and the inability or unwillingness to quickly expand due to aircraft shortages. But as competition grows, airlines will be eager for any edge they can get – such as receiving benefits to operate in one of the most strategic, well-run air hubs in the region.
CNA
2 hours ago
- CNA
Ikea recalls garlic presses due to risk of metal pieces detaching during use
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