UCP Merchant Medicine Names Chris Lukasiak as New CEO

Business Wire

a day ago

MINNEAPOLIS--(BUSINESS WIRE)--UCP Merchant Medicine, the leading provider of consulting services and AI technology for the Urgent Care sector of healthcare, announced today Chris Lukasiak has joined the company as Chief Executive Officer. Mr. Lukasiak is responsible for shaping the vision and strategy of UCP Merchant Medicine and accelerating the development and deployment of Intellivisit, the company's Artificial Intelligence (AI)-based clinical decision and efficiency support tool designed for urgent care centers.
"As we accelerate growth and scale the business, there is no better person to lead UCP Merchant Medicine than Chris," said Jay Mason, Chairman of the Board of Directors. "I've known Chris for more than 10 years, and he has an outstanding track record of success, along with a strong combination of vision, industry insight, and ability to bring people together. A seasoned innovator and an executive with a proven ability to scale, Chris has what it takes to build upon and expand UCP Merchant Medicine's market leadership position."
A 25-year healthcare industry veteran, Lukasiak brings a broad range of strategic and operational experiences from industry leaders in the telehealth, population health, digital front door, and electronic medical record healthcare industries. He joins UCP Merchant Medicine from Access TeleCare, the national leader in inpatient telehealth.
"I'm excited to join UCP Merchant Medicine in its 10 th year, at this exciting time in the company's growth, as we are poised to lead the innovation of healthcare delivery,' said Chris Lukasiak, CEO of UCP Merchant Medicine. 'Our foundation is incredibly strong; with more than 3 million patient visits per year, we deliver an average NPS score of 94 and an average door-to-door time of 34 minutes in urgent care. That industry leadership is a result of our team's passion for – and commitment to – transforming healthcare delivery, reducing costs for patients and the delivery system, improving access and health equity, and bringing the kind of care we each desire for our loved ones. The next chapter of UCP Merchant Medicine will further solidify the company's position as a leader in efficient, patient-centric and profitable healthcare delivery.'
UCP Merchant Medicine currently serves 71 health systems across the U.S. With the company's AI-based clinical solutions, systems break-even financially with just 16 urgent care patients a day, compared to the industry average of 43.
'We are facing an exciting inflection point for healthcare operators who combine process redesign with the benefits of artificial intelligence,' said Brandon Robertson, Founder and President of UCP Merchant Medicine and Intellivisit Solutions. 'The first ten years of UCP Merchant Medicine were focused on building a strong foundation—refining operational models, standardizing high-quality urgent care delivery, and proving that our clinical operations can consistently outperform national benchmarks. With the addition of Chris, who brings exceptional leadership and complementary expertise, we are now able to amplify our impact—expanding Modern Urgent Care across diverse health systems and embedding AI Decision Support into all frontline clinical workflows. Together, we will help urgent care centers lead the transformation of ambulatory care and extend innovation across the broader healthcare ecosystem.'
About UCP Merchant Medicine and Intellivisit Solutions
UCP Merchant Medicine is the backbone behind some of the most successful urgent care platforms in the country. We partner with health systems and operators to build urgent care that works the way it should—lean, fast, and clinically precise at scale. Our strategic advisory services reshape front-end care delivery, integrating operational redesign with real-time clinical execution. The result: platforms that are easier to staff, simpler to manage, and consistently deliver high performance. Across 3 million+ annual visits, our model achieves an average 94 net promoter score and half the industry average financial breakeven at only 16 visits per day, with average door-to-door times of 34 minutes. At the center is Intellivisit Concierge—our clinical intelligence platform. More than decision support, it re-engineers intake, sharpens provider thinking, and ensures every patient encounter is aligned to clinical Standard Operating Procedures. Built on 40,000+ hours of physician-led development, it delivers structured, actionable insight—before the provider even walks into the room. Learn more at https://ucpmm.com.