Widow seeks answers after getting wrong ashes from funeral home
BULLS GAP, Tenn. (WJHL) – After Lisa Landry lost her husband Robert, she said she was beginning to heal. That was until she realized the ashes given to her by Kiser-Rose Hill Funeral Home were not her husband's.
Landry's late husband was a disabled Army veteran. Landry said he had survived multiple cancers, but ultimately, he died in December.
'I didn't open up the package until we were ready to start using some of his ashes to make necklaces and keychains and stuff, and then upon opening it, we realized it wasn't my husband's remains. It was someone else's,' Landry said.
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Family friend Faith Robinette found the family who had Robert's ashes and arranged a meet-up.
Landry called the funeral home to tell them the news.
'I said, well, my roommate has located Roger's ashes, and his comment was, 'oh good.' Not very supportive or didn't really seem like, you know, this was an unfortunate incident that they were responsible for.'
After the ashes were switched, Robinette went to the funeral home on behalf of Landry to ask questions.
'I had called the answering service, and they said that they would let the directors know that I am there to talk to them,' Robinette said. 'I sat there for an hour and a half with no callback, no anything.'
Robinette said the funeral home called Landry the next day. She let Robinette ask a few questions over the phone.
Now, Landry and Robinette want to let others know this happened so it does not happen again.
'I don't feel like I've gotten an apology from them that was sincere,' Landry said. 'And the way they acted that it wasn't, like it wasn't their responsibility to jump in and do some research and find out where it was.'
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News Channel 11 reached out to Kiser-Rose Hill Funeral Home. They said they did not wish to comment at this time.
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