NamAIste: A Game-Changer in Hospitality Education and Efficiency, ET HospitalityWorld
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International Institute of Hotel Management Kolkata has rolled out the first generative AI-powered ' HospitalityGPT ' platform called ' NamAIste ' with the technical support of Entiovi Technologies . A one-of-its-kind AI-platform exclusively created for the hospitality industry ecosystem, NamAIste, the promoters claim will be equally useful for industry practitioners as well as learners and students, and expected to make life easy, efficient and effective on the shop-floor level.NamAIste is not just another AI chatbot, but, according to the developers of the platform, is a customised Large Language Model (LLM) tailored specifically to the needs of the hospitality ecosystem, designed to empower students, faculty, professionals and stakeholders by providing real-time access to industry insights, global trends, standard operating procedures (SOPs) and service innovation strategies.Speaking to ETHospitalityWorld, Suborno Bose , chief mentor of IIHM and founder of Indismart Group , said that it was nothing short of a 'historic' moment for IIHM which always believed and set high benchmarks for 'innovation and creativity.''The whole hospitality industry is excited about the launch as artificial intelligence has become an indispensable one in the life of people and businesses, especially in the post-Covid world,' he said, adding, 'AI is the new google today. We are so happy and fortunate that we have been able to play a leadership role in creating an exclusive HospitalityGPT platform.'He said that by introducing NamAIste, India has demonstrated to the world our capabilities in developing smart AI tools to drive efficiencies for businesses and also training. He said that the platform would not only revolutionise hospitality education and training, but also enable smart, data-driven decision-making for industry professionals.He said that pilots have proved that the NamAIste tools could drastically reduce turnaround time of guest rooms by more than half—from usual 40 minutes to 18 minutes or less—by following the app-based processes.'The application will make the process from booking to guest experiences at the hotel to waste management everything process-driven and seamless. It will not replace the human resources but instead assist and guide them to be more efficient thereby adding value to the profitability of the organisation,' Bose informed.He said that there has been a lot of excitement in the hospitality industry about the application which will be offered as a 'free downloadable' tool for the first year. Bose observed that more use cases will make the platform richer in terms of analysing and offering better professional solutions.'We will be launching the professional version after a year which will be on a subscription model,' he informed.Later presenting the product at a press conference in Kolkata, Sanjoy Chatterjee , director of Entiovi Technologies, the tech partner in the development of NamAIste HospitalityGPT platform said that the whole platform has been built on an open-source technology using the knowledge base sourced from hospitality industry of 60 countries.'Imagine a student in Bengal writing a question about Japanese culinary history and the answer coming from Japanese documents in Bengali,' he explained, citing a simple use case of the tool in hospitality education and training.
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