'A beautiful interaction': Glasgow Lush manager shares favourite customer moment
The manager of a popular Lush store in Glasgow has shared her favourite bath bomb moments, including a gender reveal.
Magz Macphee-David, senior manager at Lush Glasgow City, shared her fondest retail memories from the last 30 years of Lush in celebration of World Bath Bomb Day on April 27.
Magz insists that the store's success is down to their "wonderful customers and the Glasgow community."
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Recalling a particularly special moment, Magz said: "We had a beautiful interaction with customers who we had been chatting to and showing around, they were carrying a big envelope.
"At one point, they started whispering to each other and I heard one say to the other, 'You ask her.'
"I was a bit confused when they told me what was happening.
"They said they had just been for a gender scan for her baby and because we had such a lovely interaction and in their words, I was funny and kind, they wanted me to be part of it.
"They asked me to open the envelope and find out if it was a boy or girl, they both didn't even know, so I was obviously very touched that they trusted me with something so special and personal.
"They asked me to secretly choose a blue or pink bath bomb depending on the info in the envelope so they could do a gender reveal with their toddler at home.
"I thought this was so adorable and special, and just goes to show the special relationship we can create with our customers by just being genuine and kind."
The Glasgow City store, which is the largest Lush in Scotland, sold 156,650 bath bombs in 2024 alone, with Snow Fairy being the most popular.
In fact, Glasgow's three stores combined sell more of the Snow Fairy Range than any other region in the world.
Its current best-seller is Nae Stressie, co-created by Lush Glasgow staff, with over 6,000 sold in-store last year.
Lush Glasgow staff creating Nae Stressie bath bomb (Image: Supplied) Magz said: "Glasgow is such a creative city, and so, with the bigger space at the heart of Buchanan Street, we want to give space for creative and community groups to come together.
"Our Lush community in Glasgow is why we were able to successfully pitch and open the anchor store, with talents of staff across the city coming together in one space to grow their careers."
To celebrate Lush's 30th birthday, 30 new bath bombs will launch in stores this World Bath Bomb Day.
Read more: Glasgow charity given year of free broadband
The store is also offering customers a discounted Butterball, one of Lush's original bath bombs.
Butterball is a simple bath bomb for sensitive skin, with pieces of Fair Trade organic cocoa butter and a vanilla fragrance.
Those who purchase a new World Bath Bomb Day bath bomb on April 26 and 27 have the opportunity to buy a Butterball for just 95p, the price it was originally sold for in 1995.
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