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South Korea's ‘Warmth Mailbox' delivers handwritten hope in an age of digital loneliness

South Korea's ‘Warmth Mailbox' delivers handwritten hope in an age of digital loneliness

Every night, 25-year-old student Jeong Seung-won sits at his desk, pen in hand, reading scanned images of handwritten letters posted on a website called Ongi Woopyeonham – Korean for 'Warmth Mailbox'.
The letters come from anonymous strangers: teenagers overwhelmed by school, retirees struggling with loneliness, or others simply seeking someone to listen.
'It's a compilation of people's fears, concerns and deepest regrets,' Jeong said.
But what makes Warmth Mailbox more than just a place to vent is what comes next: each letter receives a two- to three-page handwritten reply from a trained volunteer, like Jeong, offering empathy, reflection and, most of all, connection.
Launched in 2017 by Seoul-based charity Ongi, the Warmth Mailbox project has spread across the country, with more than 80 drop-off points installed in coffee shops, cinemas, parks, hospitals and university campuses.
Jeong Seung-won, a 25-year-old university student, writes a response to a letter submitted through the 'Warmth Mailbox'. Photo: Lee Seung-ku

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time04-06-2025

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Hours after Lee Jae-myung was sworn in as the president of South Korea early on Wednesday, Chinese President Xi Jinping extended a congratulatory message, emphasising that China placed 'great importance' on strengthening ties with its neighbour amid an increasingly uncertain global landscape. During his campaign, Lee pledged to repair strained ties with China and North Korea and underscored China's role as a vital trading partner. Analysts predicted more stable China-South Korea relations to come, saying Lee's foreign policy would be marked by 'pragmatism', flexibility and economic urgency – a departure from former president Yoon Suk-yeol, who steered the country to align more with the United States. However, diplomatic observers also cautioned that any improvement might be constrained by South Korea's delicate position within two 'triangles': the China-South Korea-Japan dynamic and the South Korea-Japan-US alliance. They said his ambition to maintain a balanced approach between Beijing and Washington would still be tested. Da Zhigang, researcher at the Institute of Northeast Asian Studies at the Heilongjiang Provincial Academy of Social Sciences, said Lee was likely to seek a more 'balanced and flexible' approach to China that pursued South Korean domestic interests, compared with Yoon's more ideological and nationalistic approach. Yoon joined initiatives such as the Chip 4 Alliance – a coalition of the US, Japan, South Korea, and Taiwan aimed at reducing dependence on mainland China for semiconductor supply chains.

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time04-06-2025

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This article was originally published by Pacific Forum. It is republished with permission. When Lee Jae-myung last ran for the South Korean presidency in 2022 he campaigned for balance in Seoul's foreign relations. At a time when the Biden administration pushed for not just closer bilateral but trilateral cooperation with Japan on the security issues of the day and Lee found himself in a tight contest with a conservative candidate happy to accede to Biden's wishes, this meant stressing an open hand to China and a willingness to say no to the United States. Three years later, Korea has just finished a snap election following an aborted martial law declaration and impeachment process. Lee, in his now-successful campaign to win the presidency again, stressed balance. However, the circumstances around him and around the Korean Peninsula have shifted starkly – as has the meaning of 'balance.' Instead of a Biden administration eager to deepen cooperation with Seoul at all levels, Lee will have a counterpart in Washington who demands to see results in keeping with the US administration's goals. And while the US administration clearly does have its eyes on the Indo-Pacific and seeks to contain China's ambitions there, US-Korea ties have not flourished during Seoul's leadership vacuum over the past several months. Supporters of the alliance have been holding their breath to see how Korea's next president will gel with President Donald Trump on a personal level. Most recently, rumors of a US troop drawdown have set off fears of a decreased US commitment to South Korea, especially regarding the deterrence of North Korea. It is in light of these developments that some of Lee's recent remarks, including his praise of Trump's dealmaking skill and of the role of US Forces Korea in ensuring regional stability should be read. While such remarks may have surprised those who remember the foreign policy planks of Lee's last campaign for the presidency, they make sense under current conditions: North Korea remains a looming and unpredictable security threat. China – with its ambitions of regional hegemony – hovers over all, and not everyone in Washington is convinced of Seoul's indispensability. Whatever else is true of Lee, he seemingly recognizes that balance will not be achieved if the US role diminishes and China's grows unabated. Furthermore, Lee's previous stances on China, the US, Japan and other foreign policy matters, when coupled with his domestic policy proposals – such as supporting a universal basic income during the 2022 campaign – suggested that he would govern firmly from the left. Once Yoon Suk Yeol was removed over his ill-fated martial law declaration and Lee became the clear favorite, Lee has scaled back previous promises and even tried to rebrand himself as 'centrist-conservative.' All of which is to say that, ultimately, Lee Jae-myung is a less a progressive ideologue than a politician – for both good and ill. Yes, his policy proposals have in the past earned comparisons to Bernie Sanders; they've also earned him the sobriquet of 'Korea's Trump.' And now he has the presidency, a massive majority in the National Assembly and a fragmented opposition. Assuming he establishes a rapport with President Trump, he would enjoy broad room to maneuver over the next five years, including in the security sphere. There are some things to ponder in the meantime. First, will Lee's elevation and the Democratic Party's return to power mean more inter-Korean talks? The odds for such talks are certainly better than they were under Yoon, but not necessarily good. With Kim Jong Un officially swearing off unification with the South and enjoying ties with Russia, North Korea may be in no hurry to cozy up to Washington for sanctions relief. Even if he does, one lesson he appears to have learned from the Moon Jae-in years is that South Korea is irrelevant to his goals: Kim wants sanctions reduction and only the US is necessary for that. If North Korea bypasses South Korea entirely to achieve its diplomatic objectives over the next five years, Seoul may actually have a weaker hand in dealing with Pyongyang and its regional partnerships may become even more important. Second, 'balance' between China and the US may not be up to Lee. Enjoying the security benefits that come with being a US ally and the economic boon of partnering with China would be a difficult posture under any circumstances. It will prove especially challenging if the rumors of US troop withdrawal prove true, leaving Lee to convince the US to increase its engagement in other ways, whether economically, in terms of intelligence-sharing, or in bolstering defense through weapons acquisition. But Beijing presents other problems: China remains deeply unpopular in Korea, and not all governments that have shifted in the direction of the US since the Covid-19 pandemic did so voluntarily. Should Seoul's decisions in the security, trade, or tech spheres displease Beijing, the measures China takes in response may force South Korea down the path of Australia, India and the Philippines, whose domestic discontent with Chinese actions pushed them into Washington's arms. If that happens popular sentiment could force Lee into a more hawkish position than he is comfortable with, and into a confrontation with his own party. No one expects Lee to be as friendly to Japan as his predecessor, who made unprecedented (and unpopular) gestures toward Tokyo in the name of trilateral security cooperation. But just because Lee is not another Yoon Suk Yeol does not mean he has to be another Moon Jae-in, who regularly inveighed against the 'collaborators,' abrogated the 2015 comfort women agreement with Japan to the delight of activists but not defense specialists, and threatened more serious steps like ending South Korea's involvement in the GSOMIA. Even if Lee declines to meet the Japanese prime minister for a summit, stable ties – marked by continued dialogues in the bilateral and trilateral formats – are in Korea's best interests. It's one thing for Lee to request sincere contrition from Japan regarding its imperial past; it's another thing entirely to throw away those ties to the benefit of China's hegemonic present. For a non-movement conservative to bolster bilateral Japan ties, even incrementally, will do wonders for the relationship over the long term. Lee has come under fire for saying that his reaction to a China-Taiwan contingency would be to say ' xie xie ' to both sides and otherwise steer clear. One can certainly decry such indifference. While Lee has sought to frame this as seeking good relations with both Taipei and Beijing, for an autocratic power to attempt the forcible absorption of a liberal democracy would have serious repercussions for all free societies and for US security guarantees, across the Indo-Pacific. Neutrality is not good enough. However, the ambiguity of Korea's response to a Taiwan contingency did not begin with Lee and it is not up to him to solve alone. The United States must play a role in determining the parameters of Seoul's engagement, including by organizing discussions with Seoul at the track 2 level and above to help decide what Seoul's response to a Taiwan Strait emergency would be. A good first step would be for a US-ROK summit to include a statement opposing any effort to change the status quo by force. Given recent Chinese diplomatic initiatives, even that might count as a bold step from Seoul. Again, the key word is 'balance' – and not just in foreign affairs. In addition to the personal differences compared with his predecessor that Lee brings to the presidency, his party's base will have different demands. How he manages those expectations in the face of a rapidly changing security climate will determine his legacy, and maybe South Korea's future. Rob York ( rob@ ) is director for regional affairs at Pacific Forum International. He is the editor of Pacific Forum publications and spearheads Pacific Forum outreach to the Korean Peninsula and South Asia. He earned his PhD in Korean history in December 2023.

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