
Adam: Amilcar will leave OC Transpo in better shape than the transit system was in four years ago
Come to think of it, it is not a huge surprise that OC Transpo general manager Renee Amilcar is leaving the job to pursue new career opportunities elsewhere.
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Almost four years in the pressure-cooker position of managing the city's beleaguered transit service is probably about all anyone can take. You can't blame her for walking away.
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Amilcar, who leaves her post July 18, inherited an impossible task when she came to town in 2021, but she must have known what she was getting into. She arrived at a time when the transit service was in complete disarray, plagued by low ridership that was exacerbated by COVID-19, budget shortfalls, poor management, lack of transparency and in particular, a broken LRT system. We all remember the busted axles, gear box, wheel hubs and bearing issues that derailed the Confederation Line and led to the suspension of service for weeks on end in August and September 2023.
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Then there were delays with the Trillium Line, which, combined with everything that was going on, sapped public confidence in the transit service. The city was at war with its main rail contractor, the Rideau Transit Group (RTG), exchanging legal blows in court filings. It was the most inopportune time for anyone, no matter how experienced, to land at OC Transpo. Things were so bad, the Ontario government launched a public inquiry into the handling of the city's LRT. Justice William Hourigan's subsequent report was a scathing indictment of the city and RTG, exposing 'deliberate malfeasance' of managers and 'egregious errors' that called into question the ability of the city to run such a massive infrastructure project. Though not of her doing, Amilcar became the face of everything that was wrong with OC Transpo, and did her best under the circumstances, though it may not have been enough to satisfy riders.
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Amilcar certainly steadied the ship, bringing some stability to the Confederation Line, helping launch the Trillium Line extension, and the spur to the airport. One of her bigger achievements may have been the restoration of transparency and accountability at OC Transpo. Before her time, OC Transpo was a closed shop where a few people made decisions behind closed doors with no transparency or accountability. She changed that, to some degree. Throughout the 2023 derailment, she was upfront with information, telling residents what she knew and what she didn't. It was a breath of fresh air.
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But one thing she completely owns is 'New Ways to Bus,' the largest bus service change in the city's history. The idea is to improve bus frequency, local service and connections to LRT. The system overhaul, which meant the elimination or rejigging of some routes, has been met with fierce criticism from riders, who say it is a backward move that will cause a reduction in service as some 70 routes are eliminated or replaced. It is too early to say whether New Ways will be successful or not, but this is one thing for which she will wear the outcome.

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