I worked in Zara – the store secrets they don't want customers to know, including how to get 60% discount at the till

The Sun

29-05-2025

IT'S one of the most beloved fashion stores on the British high street, with endless rails brimming with stylish outfits to suit every taste.
Zara has become renowned for its ability to adapt to trends, all while maintaining an air of exclusivity that keeps its customers coming back for more.
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However, there are a few fascinating secrets about the store that you might not be aware of – and they're bound to pique your interest.
Moira, who goes by the username ' yourgirlmoiraxoxo ' on TikTok, recently shared a video revealing some insider Zara secrets from her time working at the store for eight months.
Her eye-opening revelations have garnered significant attention, as she claims these are things employees know but would 'definitely never tell customers.'
First up, Moira disclosed that Zara employees enjoy a generous 60 per cent discount on all products.
She cheekily suggested that befriending staff members could work in your favour, as they might be willing to use their discount code for you if you ask nicely.
'I've done this for so many people,' she admitted.
Next, Moira shared an intriguing tip for bargain hunters.
According to her, Zara holds a 'massive sale' every Thursday morning, where older items and overstocked products are heavily discounted before being discarded.
She claimed customers could save 'hundreds' simply by showing up early on a Thursday to take advantage of these markdowns.
The video proved to be a hit, amassing an impressive 213.5k views and 920 comments within just three days of being posted.
I fly to Spain to stock up in Zara - trolls call it 'madness' but I save £124 on one shop & get cash back at the airport
But Moira wasn't done spilling secrets.
In a follow-up video, she revealed a cheeky hack for scoring free perfume at Zara.
She explained that if a customer complains about staff being rude, the store will often offer a free perfume as compensation.
However, she noted that some savvy shoppers have caught on to this 'loophole' and have been taking advantage of it.
Why is Zara so popular?
Zara was founded in 1975 in Spain, and the first UK store was opened in 1998. It remains as one of the most popular stores on the high street, but why?
Rather than producing more quantities of a style, it is said Zara focuses on producing more styles.
Some stats suggest Zara releases 24 trend-led collections every year, 500 designs a week and almost 20,000 per year. Other estimates put its production levels at 450 million garments a year.
Even if a style sells out very quickly, there are new styles waiting to take up the space. This means more choices and higher chance of getting it right with the consumer.
Zara only allows its designs to remain on the shop floor for three to four weeks, and this pushes the consumer to keep visiting the store or website, because if they were just a week late, the clothes of a particular style or trend would be sold out and replaced with a new trend.
At the same time, this constant refreshing of the lines and styles carried by its stores also entices customers to visit its shops more frequently.