Conference Calls for Policy Changes to Advance Africa's Digital Future
Following the conclusion of the Internet Society's 2025 Internet Development Conference (apo-opa.co/3XavxCL), key stakeholders are calling for policy action to address critical challenges and opportunities for Internet development across Africa.
The conference brought together policymakers and tech leaders in Addis Ababa, Ethiopia, to discuss Internet development in the Intergovernmental Authority on Development countries (Djibouti, Ethiopia, Kenya, Somalia, South Sudan, Sudan, and Uganda). 250 attendees representing stakeholders across Africa heard from 50 speakers, including the Minister of Innovation and Technology for Ethiopia and the Director General of the Ethiopian Communications Authority, who shared insights on the most pressing Internet-related topics in the region, from governance and infrastructure expansion to digital literacy and policy improvement.
The Internet Development Conference 2025 reinforced the importance of regional collaboration, investment in digital infrastructure, and progressive policy changes to build a stronger, more inclusive Internet ecosystem in Africa.
The conference produced ten key policy calls to action:
Strengthen Regional Collaboration and Integration: Promote cross-border infrastructure development, harmonize policies, and establish regional regulatory bodies to facilitate seamless connectivity and economic growth.
Prioritize Infrastructure Development and Sharing: Accelerate investment in essential Internet infrastructure, including expanding backbone and last-mile connectivity, promoting the development of carrier-neutral data centers, and encouraging infrastructure sharing among operators.
Expand IXP Deployment: Support the establishment and expansion of Internet Exchange Points (IXPs) to improve local traffic routing, reduce latency, and lower Internet costs.
Bridge the Access Gap through Targeted Interventions: Implement universal access policies and targeted subsidies to connect underserved and rural areas, addressing both connectivity and device affordability.
Develop Digital Skills and Literacy Programs: Invest in comprehensive digital skills training programs to empower citizens with the skills needed to utilize the Internet effectively.
Harmonize Digital Strategies and Regulations: Harmonize regulatory frameworks across the continent and streamline bureaucratic processes to facilitate investment and cross-border connectivity.
Promote Innovation and Entrepreneurship: Foster a supportive environment for local content development, tech startups, and innovation in the digital sector.
Support Open Data Standards for Infrastructure Mapping: Promote the adoption of open data standards for telecommunications infrastructure to improve transparency and facilitate informed investment decisions.
Encourage Public-Private Partnerships (PPPs): Leverage private sector expertise and investment through PPPs to expand internet access and infrastructure development.
Measure and Monitor Internet Connectivity: Utilize data-driven tools to monitor Internet performance, identify outages, and track progress toward universal access goals.
These calls to action are grounded in the recognition that a resilient and accessible Internet is crucial for Africa's social and economic development.
According to the Internet Society's Pulse tool (apo-opa.co/4b1T9iR), an index that tracks key metrics related to infrastructure, performance, security, and market readiness, Africa's overall Internet resilience score now stands at 34, reflecting a one-percentage-point increase between 2022 and 2023—the latest data available. This means more reliable access to essential online services like education, healthcare, and economic opportunities for millions across the continent.
Western Africa and Middle Africa demonstrated the most significant regional improvements, each with a 2-point increase in their overall resilience scores. East Africa also continues to strengthen, with gains spread across multiple countries, including Ethiopia.
'While we see promising growth in Internet resilience across Africa, challenges remain in connecting the unconnected and ensuring equitable access for all,' said Dawit Bekele, Regional Vice President for Africa at the Internet Society. 'This conference has reinforced the importance of infrastructure development and paves the way for deeper regional collaboration on Internet infrastructure, regulatory advancements, and digital innovation."
Distributed by APO Group on behalf of Internet Society.
For more information:
Allesandra deSantillana
Internet Society
desantillana@isocfoundation.org
About the Internet Society:
Founded in 1992 by Internet pioneers, the Internet Society is a global charitable organization working to ensure that the Internet is for everyone. Through its community of members, special interest groups, and 130+ chapters around the world, the organization defends and promotes Internet policies and technologies that keep the Internet open, globally connected, and secure.
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Its pre-built APIs include net promote score (NPS), customer effort score (CES), and customer satisfaction (CSAT) surveys, allowing marketers to strengthen their customer loyalty strategy. VISIT WEBSITE Medallia is a comprehensive platform, enabling marketers to capture feedback from all customer touch points. Some of its popular feedback management software capabilities include Sense360 for analysing consumer spending, Medallia Video to automatically extract meaningful insights from customer's feedbacks and Agile Research for creating branded surveys in real-time. VISIT WEBSITE Zeotap lets brands integrate, unify, segment and orchestrate customer data, fostering a cookieless future. It offers a 'Non-Customer Entity Data' feature that helps marketers to integrate both customer and non-customer entity data. VISIT WEBSITE Twilio provides, Twilio Segment, an AI-powered CDP, enabling marketers to streamline their personalised customer engagement journeys. It brings together clean, consented customer data for real-time insights with 450+ pre-built connectors. VISIT WEBSITE Syntasa provides data-ready CDP capabilities, equipping marketers with essential tools to prepare their customer data. It offers real-time sentiment analytics capabilities, helping enterprises derive behavioural insights from unified user profiles to foster hyper-personalised experiences. VISIT WEBSITE SAP is a company-wide customer data management platform, helping marketers improve engagement, conversion, and retention. It offers a genAI-powered data model, enabling enterprises to unify their B2B and B2C customers' profiles to reach their personalisation goals. VISIT WEBSITE Oracle is a global database management company, providing CDP solutions, under its flagship product: Oracle Unity. Its AI-powered models enable marketers to create hyper-personsalised campaigns with predictive insights by streamlining real-time customer data from heterogeneous sources. VISIT WEBSITE Growthloop is a composable CDP platform, allowing marketing and sales team to action their data at scale. It offers GrowthLoop Audience Builder, enabling marketers to initiate their lead generation functions. VISIT WEBSITE Adobe Experience Cloud offers a real-time CDP, letting users create high-value audience segments for B2C and B2B use cases across their marketing funnel. It follows a cookieless marketing approach to automatically unify customer data across various online and offline channels in real-time. VISIT WEBSITE ActionIQ is a composable CDP platform that offers audience segmentation, acquisition marketing, and Customer 360 capabilities. It integrates analytical tools, enabling marketers to collect and analyse their first-party customer data at scale. VISIT WEBSITE Zoho CRM leverages automation and comprehensive analytics to empower any sales team, fostering stronger customer loyalty. Ideal for both small businesses and enterprises, this software enables enhanced productivity and tailored solutions through predictive intelligence. VISIT WEBSITE Zendesk offers Zendesk Sell, an easy-to-deploy CRM platform that is simple to deploy and navigate, catering to businesses of any scale. Its mobile-friendly Sell app has the functionalities of geolocation, helping sales and marketing teams. Offering an all-in-one CRM platform, organisations can implement use cases like prospecting, engagement, lead generation and communication capabilities. VISIT WEBSITE SugarCRM is a global CRM software provider, helping marketing, sales, and service teams improve efficiency through automation, data, and intelligence in near real-time. It offers Sugar Market, an all-in-one marketing automation platform that helps marketers to automate their campaign with higher ROI. VISIT WEBSITE Salesforce is a one-stop sales and support CRM software that regularly updates customer records, tracks emails and calls, and creates organised support processes for quicker customer responses. Its simple and scalable infrastructure is ideal for businesses of all sizes. VISIT WEBSITE Pipedrive stands out with its emphasis on automation, tailorability, and seamless integration. Purposefully built to enhance the efficiency and productivity of sales professionals, this CRM solution has an intuitive setup and robust capabilities. It facilitates lead generation, comprehensive sales analytics, and seamless business expansion. VISIT WEBSITE Oracle NetSuite CRM, a component of Oracle's business software suite, is for all midsize and booming businesses that want a comprehensive, integrated CRM solution with ERP capabilities. Using it, customers and partners can directly interact with the platform, freeing the additional work load for their sales team. VISIT WEBSITE Microsoft Dynamics 365 Sales represents a robust cloud-based CRM solution brimming with features such as pipeline assessment, relationship analytics, and conversational intelligence. It utilises AI-powered insights to provide actionable intelligence via predictive analytics, lead scoring and sentiment analysis. VISIT WEBSITE Less Annoying is a CRM software that utilises a straightforward search feature within its contact management system, making it easy to track contacts. It is ideal for small-sized businesses and offers a highly intuitive and user-friendly interface. VISIT WEBSITE Insightly offers CRM software solutions for enterprises looking to understand their audience data across various marketing functions. It integrates seamlessly with third-party apps, streamlining workflow automation, including bulk emailing and report generation. VISIT WEBSITE HubSpot's sleek dashboard with consolidated CRM tools simplify complex customer data, further transforming it into meaningful insights. Complementing typical CRM functionalities, HubSpot provides tailored options, including conversation intelligence and email monitoring. VISIT WEBSITE Apptivo delivers adaptable and web-based CRM solutions, enabling marketing and sales teams to streamline all customer service requirements across various devices and browsers. Despite its focused feature set, it encompasses over 65 interconnected applications alongside a robust sales pipeline management tool, ensuring efficient tracking of potential leads without any downtime. VISIT WEBSITE Sitecore offers composable cloud solutions with its flagship products, Sitecore Experience Platform(XP) and Sitecore Experience Manager (XM). They help marketers to overcome scalability challenges. Some of its features include intuitive visual editing, headless delivery, marketing automation, scalable personalisation, data and machine learning capabilities. VISIT WEBSITE Salesforce Experience Cloud is a platform that helps enterprises link clients, partners, and employees to securely exchange information and documents. Built on its Customer 360 platform, Salesforce's DXP ensures seamless integration with any solution in the Salesforce ecosystem. VISIT WEBSITE Oracle Cloud offers a comprehensive suite of platform-based marketing automation solutions for personalised B2B and B2C automation campaigns. Some of its featured products are Eloqua Marketing Automation, CrowdTwist Loyalty and Engagement, and Unity Customer Data Platform. VISIT WEBSITE Optimizely is a digital experience platform (DXP) provider that offers Optimizely One, an easy-to-use and fully integrated suite. It provides a single, unified workflow with thoughtfully embedded AI and machine-learning algorithms, accelerating work across the entire marketing lifecycle. VISIT WEBSITE OpenText offers a cloud-native, scalable platform for enterprises to streamline their marketing functions. It provides fully composable content management, digital asset management, creative workflows, personalisation, targeting and customer data technologies in one place, ensuring a holistic approach to B2B, B2E and B2C experiences. VISIT WEBSITE Neptune DXP is a PaaS(Platform-as-a-Service) provider, helping marketing teams build custom apps based on modular, reusable application building blocks. The company offers flexible environments to businesses across different verticals, further providing personalised digital solutions at scale. VISIT WEBSITE Magnolia is a composable DXP that comes with no-code connector packs and low-code micro-frameworks for third-party integrations. It also offers an open-source version alongside its commercial plans enabling enterprises to build tailored use cases. VISIT WEBSITE Liferay DXP helps marketers deliver personalised and connected digital experiences across a broad range of channels, including customer portals, websites, intranets, mobile apps, and connected devices. It offers intuitive CMS, user analytics, and site management tools that businesses need to launch, test and optimise digital experiences for faster go-to-market. VISIT WEBSITE Powered by IBM Consulting, IBM iX offers a composable DXP, providing a comprehensive solution to make enterprises' systems future-ready. Utilising its data-driven insights and intelligent workflows, marketers can design and deliver human-centred experiences across the customer lifecycle. VISIT WEBSITE HCL Digital Experience (DX), forms part of a wider HCL Customer Experience (CX) product portfolio, offering core capabilities such as content management, DAM, CDP called Signals, and low-code application development. It provides services in government, life sciences, insurance, financial services, and other verticals. VISIT WEBSITE Contentstack is a headless CMS and Composable Digital Experience Platform (DXP) solution provider that helps marketers gain a competitive edge. It recently launched into Google Cloud Marketplace, and is also available on Microsoft Azure and AWS. It seamlessly enables mid-market brands to adopt its omnichannel campaign engine to drive higher conversions and sales. VISIT WEBSITE Bloomreach Commerce Experience Cloud provides businesses an edge with its modular capabilities: Content Management System (CMS), Discovery features for search and merchandising optimisation, and Engagement tools such as Customer Data Platforms (CDP) for personalisation and analytics. VISIT WEBSITE Adobe Experience Cloud offers a comprehensive set of services specifically designed to address the day-to-day requirements for personalised customer experience at scale. Its platform helps manage different digital content and assets to improve customer satisfaction. Some of its products include Adobe Gen Studio, Experience Manager Sites, Real-time CDP, and Marketo Engage. VISIT WEBSITE Acquia offers DXP solutions, comprising of two main elements: Acquia Drupal Cloud and Acquia Marketing Cloud. It can be accessed in both platform-as-a-service (PaaS) and software-as-a-service (SaaS) with additional components such as Site Factory for multisite management, digital asset management (DAM), CDP, personalisation, and Campaign Studio. VISIT WEBSITE
TECHx
4 days ago
- TECHx
Ajman Bank Partners with Canon on Climate Project
Home » Green Tech » Ajman Bank Partners with Canon on Climate Project Ajman Bank has announced a partnership with Canon Middle East to launch a Climate Contribution Project. The initiative focuses on offsetting greenhouse gas emissions from ink, paper, and electricity used in Canon-related printing operations across the bank. The project aims to compensate for 25 tons of CO2 emissions annually. Currently, Ajman Bank manages over four million print impressions each year. This move reflects a strong commitment to environmental responsibility from both organizations. The bank revealed that the program uses advanced software to calculate emissions from Canon printers and multifunction devices. It then supports certified projects that compensate for an equal amount of CO2 in other regions. Canon's Managed Print Services and digital workflow solutions, such as uniFLOW, are integrated into the program. These tools help optimize operations while reducing energy use and environmental impact. Zohaib Ali Zahid, Head of ESG at Ajman Bank, stated that the bank is committed to sustainability across its operations. He highlighted that the initiative supports efforts to reduce the environmental footprint of paper and printing activities. Abdulaziz Al Ali, Head of Administration at Ajman Bank, added that this is one of several initiatives to cut greenhouse gas emissions. He reported that the bank is also adopting energy and resource-efficient practices internally. Canon confirmed that this project is part of its global climate compensation efforts. These include: Wind energy developments in India and Indonesia Clean cookstove programs in Uganda Reforestation projects worldwide Shadi Bakhour, B2B Business Unit Director at Canon Middle East, emphasized that Canon is dedicated to sustainable practices aligned with its philosophy of Kyosei. He said the collaboration with Ajman Bank serves as a model for responsible print operations in the UAE and the Middle East. The initiative is certified by Gold Standard and verified by Climate Partner. It meets ISO16759:2013 standards for carbon footprint quantification. Ajman Bank reported that the program also aligns with growing interest in ESG-compliant procurement. Canon continues to work with various stakeholders, including businesses, governments, and academic institutions, to promote environmentally conscious practices.
