Travel Media Group Celebrates 2 Million Guest Reviews Responded To
Travel Media Group is pleased to announce that they have responded to an impressive TWO MILLION guest reviews with their industry-leading Respond & Resolve™review response solution for hotels. This significant achievement underscores the company's commitment to supporting hotel partners with timely, genuine, and professional guest communication.
About Respond & Resolve™
Respond & Resolve™ is Travel Media Group's comprehensive review response solution. It is powered by a team of U.S.-based expert writers who collaborate with hotel brands, management companies, and individual properties to ensure that every guest review (across more than a dozen online platforms) is responded to with care. What began in 2016 with just a handful of hotel partners has grown into a global solution supporting thousands of hotels worldwide.
Achieving the 2 Million Milestone
This milestone reflects the increasing demand for professional review responses in hospitality and the dedication of the Respond & Resolve™ team. Under the leadership of Director of Product Jackie Avery, the team continues to deliver consistent, high-quality responses that align with brand standards and guest expectations: 'We take pride in our work and are committed to exceeding the expectations of our hotel partners while fostering genuine connections with guests. We believe travelers deserve sincere responses to their feedback, both praise and concerns, and we know that authentic communication leads to outstanding results for hoteliers.'
Over the past decade, our Respond & Resolve™ solution has undergone remarkable growth and innovation. We've consistently introduced cutting-edge features that serve our hotel partners and keep us ahead of the curve. What's most exciting after more than 2 million guest responses is that we're just getting started. While technology drives our evolution, the true foundation of this milestone is our dedicated team of expert writers. Their unwavering commitment to quality and service continues to set us apart. Jason Lee, Chief Technology Officer at Travel Media Group
Looking Ahead
When asked about this significant milestone, Dana Singer, President of Travel Media Group, said: Reaching the two million mark is a reflection of the dedication, innovation, and partnership that has driven us forward. What we've gained through this journey allows us to strengthen our industry position and serve our clients even better in the future.
As Travel Media Group celebrates responding to over two million reviews, it remains deeply committed to preserving the authentic, human connection that defines its work. By integrating the latest advancements in AI technology with a human-in-the-loop approach in its Smart Response solution, it ensures each response reflects the unique voice of its hotel partners with the efficiency AI brings. This blend of innovation and personal touch allows TMG to deliver both efficiency and authenticity at scale.
With a proven track record and commitment to excellence, Respond & Resolve™ remains the industry's gold standard in review response. Travel Media Group helps hoteliers protect their reputations, build trust, and foster loyalty through thoughtful engagement.
Learn more about their solution here: https://www.travelmediagroup.com/services/respond-resolve/
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
The Herald Scotland
16 minutes ago
- The Herald Scotland
Scots union boss Roz Foyer in second home 'hypocrisy' row
The union boss was said to be the owner of a flat in Edinburgh, a terraced house in Glasgow, a Spanish flat which she rents out for £1,000 a week and a holiday cottage on Jura She also owns a four-bedroom family home in the leafy suburbs of north-west Glasgow, and a plot of undeveloped land. Ms Foyer, who earns up to £100,000 a year, has publicly blaming second home owners for exacerbating the housing and cost-of-living crisis. Scottish Conservative leader Russell Findlay (Image: Jane Barlow) Scottish Tory leader Russell Findlay has questioned how she can continue in her role. He said: 'Scotland's leading trade unionist appears to have been more inspired by Donald Trump than Jimmy Reid. 'To secretly build a £1million property empire while railing against the supposed sin of second home ownership is hilariously hypocritical. 'Just another example of Scotland's self-righteous socialist establishment telling the rest of us how to behave – while doing the complete opposite.' He added: 'How Roz Foyer thinks she can continue in her role as self-styled workers' champion is a mystery and I expect her comrades might have something to say about it.' Mr Findlay joked on Friday that Ms Foyer shared his party's values of working hard and reaping the rewards – and invited her to defect to his party. Ms Foyer was the first woman appointed to the top trade union job in Scotland and represents 500,000 workers. READ MORE: STUC general secretary accused of 'champagne socialism' over second home Roz Foyer: It's 'Awful April' and the cost of living crisis continues She has repeatedly spoken out about the impact second homes have on communities amid Scotland's 'housing emergency'. In July 2023, she called for a 300 per cent council tax premium on second and empty homes to tackle homelessness. Months later, she said: 'Scotland is facing a simultaneous housing and cost-of-living crisis putting an unbearable strain on working people.
Wall Street Journal
16 minutes ago
- Wall Street Journal
Ukraine's Stunning Assault Upends Russia's Global Military Strategy
KYIV, Ukraine—Ukraine's unprecedented drone strikes on Russian air force bases weaken Moscow's ability to wage war on its smaller neighbor and undermine its capacity to threaten more distant rivals such as the U.S. and China—a shift with potentially far-reaching geostrategic implications. The coordinated attacks Sunday by Ukrainian drones on Russian airfields housing strategic Tupolev bombers damaged or destroyed a sizable portion of the warplane fleet Moscow uses to launch guided-missile attacks on Ukraine. They are also the planes Russia would rely on to strike adversaries in the event of a nuclear war.
Yahoo
17 minutes ago
- Yahoo
JetBlue not pursuing merger with United Airlines, says CEO
NEW DELHI (Reuters) - JetBlue Airways CEO Joanna Geraghty said on Monday the company's partnership with United Airlines would not lead to a merger between the two carriers. The two companies last week announced a collaboration that allows travelers to book flights on both carriers' websites, while interchangeably earning and using points in their frequent flyer programs. "We've spent a lot of time with the Department of Justice over the last five years, and we're playing it safe," Geraghty said. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
