Vacation rental is a complete nightmare with bugs and dog urine
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Please help me get my money back from these scam artists!
MARY BREWER,
Weldon Spring, Mo.
A.
No one should have to stay in the rental unit you described. The home that you reserved on
Typically, when you check in, and the unit hasn't been cleaned (this happens sometimes), the rental management company will send someone over to remedy the situation. But I believe there are cases in which a rental unit is unsalvageable. Examples of this include finding black mold, a fire hazard, rodents — or the powerful stench of animal urine.
Yes, Vacasa could have cleaned the carpet and bathtub, but if you have a dog allergy, there's no way it would have been enough. As you note, neither Vacasa nor
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Ultimately,
A brief, polite appeal to one of the
I contacted
'That being said, after investigating this case,
Christopher Elliott is the founder of Elliott Advocacy (
), a nonprofit organization that helps consumers solve their problems. Email him at
or get help by contacting him at
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