Sen. Grassley calls delays at a benefits program for deceased officers 'absolutely unacceptable'

San Francisco Chronicle​

5 hours ago

IOWA CITY, Iowa (AP) — A powerful U.S. senator on Tuesday called on the Trump administration to fix a growing backlog and longtime management problems at the program that promises benefits when police and firefighters die or become disabled in the line of duty.
Republican Chuck Grassley of Iowa, chairman of the Senate Judiciary Committee, said the Public Safety Officers' Benefits program is failing the spouses and children of deceased and disabled first responders and needs new leadership. He said the mismanagement has caused significant hardship for grieving families, who often experience yearslong delays in processing and approving claims.
'This is absolutely unacceptable,' he wrote in a letter to Attorney General Pam Bondi, in which he suggested she consider replacing longtime program leader Hope Janke.
Grassley's letter comes days after The Associated Press published an investigation detailing the claims backlog at the program, which provides a nearly $450,000 one-time payment to the families of deceased and disabled officers and firefighters in addition to education benefits.
The AP found dozens of families are waiting five years or more to learn whether they qualify for the life-changing payments, and more are being denied. As of late April, nearly 900 claims had been pending for more than one year, more than triple the number from five years ago, with a small number languishing for a decade.
Grassley cited a Government Accountability Office report issued last year that detailed deficiencies in the program's management dating back to 2009. He said the program had failed to make changes recommended by outside reviewers but that 'government bureaucrats' such as Janke have never been held accountable.
Janke has not responded to AP emails seeking comment, including one Tuesday. A request for comment to the DOJ wasn't immediately returned.
DOJ officials said earlier this year that they are adopting several recommendations from the GAO, including improvements to make the program's electronic claims management system more user-friendly. They say they are responding to a surge of claims after Congress has made more categories of deaths and injuries eligible for benefits.
Grassley demanded the DOJ provide updates and documents within two weeks related to the status of those changes.
Texas widow Lisa Afolayan, who is still fighting the program for benefits 16 years after her husband died while training for the Border Patrol, welcomed Grassley's oversight of the program.
'We need movement. We need change and not only for my family,' she said. 'They've lost sight of why the program was started.'