Chennai Police's response time to emergency calls is now five minutes, claim officials
The Greater Chennai City Police (GCP) has said that its response time to emergency calls received via the control room is now five minutes.
The police said the State Police Master Control Room (SPMCR) receives distress calls on the numbers 100/112 from all parts of Tamil Nadu, and forwards them to the city/district control rooms concerned, which in turn communicate the details with patrol vehicles based on their jurisdictional area. The police personnel deployed in the patrol vehicles attend to these calls and deal with the problem, the GCP said.
Listing a few instances, the police said that at 1:30 a.m. on April 7 this year, the control room received a call from R. Venkataramanan, 58, a consultant with an IT firm who resides in West Mambalam, about a burglary. Mr. Venkataramanan, who was abroad at the time, happened to discover through CCTV cameras that unknown persons had gained entry into his home. At 1:34 am, the police arrived at the spot and caught the two burglary suspects red-handed.
Similarly, at 8:40 a.m. on April 19, the police received a call from the public about a woman patient attempting to jump off the fifth floor of a private hospital in Alwarpet. Immediately, a patrolling team, comprising a head constable and a constable, arrived at the spot and got to the fifth floor. They pacified the woman and brought her down, officials said.
City Police Commissioner A. Arun has instructed police personnel to respond to emergencies and reach a crime scene as soon possible to provide assistance, officials said.
Patrol vehicles
As many as 234 four-wheelers are being used for patrolling in the city. Each police station has a main patrol vehicle, an additional patrol vehicle, a gypsy patrol vehicle, and a special vehicle. Additionally, Amma patrol vehicles are being operated by women police personnel in areas where crimes against women have been reported previously.
'Most police stations have three patrol vehicles now. In some stations, we have four vehicles for this purpose. Their job is to attend to any emergency calls and immediately rush to the spot within five minutes of the receipt of the call. Patrolling teams have been working on a shift basis, round the clock,' said a senior police officer.
In 2025, so far, the police control room helpline 100 has received 60,417 calls. Additionally, 9,211 calls were received on Women Helpline 1091, Elders Helpline 1253, Bandham Helpline 9499957575 (for senior citizens above 75 years of age), Kaval Karangal 94447-171700 (helpline to rescue abandoned persons/destitutes), besides text messages to COP at 95009910.
There have, however, been a few complaints from the public that calls were not connected quickly to the call centre.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
The Hindu
3 hours ago
- The Hindu
Elder abuse awareness campaign in Bengaluru tomorrow
To observe World Elder Abuse Awareness Day, the Elders Helpline—run by Bengaluru City police and Nightingales Medical Trust—will host a public awareness campaign on Saturday at 10:30 a.m. at Shivajinagar bus stand. Supported by the Department for the Empowerment of Differently Abled and Senior Citizens, the event aims to raise awareness about elder abuse. The programme features street plays and a road show from Shivajinagar to K.R. Market bus station, highlighting the challenges faced by the elderly.
New Indian Express
4 days ago
- New Indian Express
Madras HC seeks report from top cop on pending IPC cases
CHENNAI: Questioning the discrepancies in the number of criminal cases pending at different stages as per the information furnished to the jurisdictional court and the statistics available with the police, the Madras High Court on Monday directed the Greater Chennai Police (GCP) Commissioner A Arun, who was present in the court as per an earlier order, to file a report on the pending cases registered under the Indian Penal Code (IPC) till June, 2024. Justice P Velmurugan issued the direction while hearing a petition filed by V Vanamamalai, a resident of an apartment in Nolambur, seeking a direction to the police to register a case on alleged caste discrimination and abuse by a member of the flat owners' association. The judge flagged the frequent showdown between the police investigation officers (IOs) and the judicial officers. 'One of the reasons is that you are not submitting closure reports in the courts if any case is closed,' he said, adding it is mandatory to report to the court forthwith if any FIR is registered or closed. Final reports are also not properly submitted in the courts, he noted. The judge directed the commissioner to file a report on the cases under the IPC till the BNSS came into force, pendency at the stage of FIR, charge sheet or not having been taken on file of the judicial magistrate courts. He gave time till July 8 for filing the report.
The Hindu
4 days ago
- The Hindu
Chennai police induct 11 puppies into Sniffer Dog Squad
The Greater Chennai Police (GCP) have inducted 11 new puppies into its Sniffer Dog Squad. This marks a significant enhancement of the existing capabilities of the dog squad. A formal ceremony was held on Monday (June 9, 2025) at Rajarathinam Stadium, Egmore, to induct and officially name the 11 newly-selected puppies. Additional Commissioner of Police (Headquarters) Vijayendra Bidari formally named the puppies. Aged around three months and comprising eight males and three females, the puppies belong to the breeds Labrador, Doberman, Belgian Malinois, and German Shepherd, which are known for their exceptional tracking and detection capabilities. The puppies are named: 'Vetri', 'Vikram', 'Nithra', 'Mugilan', 'Silamban', 'Kurali', 'Kaari', 'Gugan', 'Venbha', 'Dheeran', and 'Alexander'. Six of them were assigned to explosives detection, four to narcotic detection, and one to crime case detection. Mr. Bidari said: 'Sniffer dogs play a very important role for security, detection, and crime scene processing. They work efficiently in bomb detection and drug detection and helping arrest criminals. We have instructed our officials to train them well.' The Sniffer Dog Squad functions through dedicated units at Kilpauk and St. Thomas Mount. The Kilpauk unit currently comprises 16 trained dogs — 11 for explosive detection, three for crime case detection, and two for narcotics detection work. The St. Thomas Mount Unit comprises seven dogs specialised in explosives detection and three in tracking accused involved in murder and robbery cases. Since the beginning of 2024, the dog squad has actively participated in 3,855 deployments, including 3,657 anti-sabotage checks, 137 bomb threat verifications, and 61 crime scene investigations. The induction of the puppies marks a significant step forward in enhancing the operational capabilities of the GCP's dog squad, the police said.
