‘It's so disheartening': Aussie woman warns business owners of ‘frustrating' Facebook Marketplace scam
An Australian small business owner has criticised a customer for reselling purchased items on Facebook Marketplace - after successfully claiming she never received them in the first place.
Emma Diedrichs is the owner and founder of LuxeLittleOnes, an online business which primarily sells baby bags, and was surprised to receive her first charge back in February.
'Chargebacks just don't happen with us,' she said in a TikTok video.
'We're not fraudulent, we send everything out correctly, if something is wrong someone will just email us or contact us through our social media.'
A chargeback is a process where a customer can request from their bank to have money returned from a purchase.
Customers often request chargebacks if they believe a charge was fraudulent, they didn't receive the product, or the product they received wasn't as described.
Ms Diedrichs, who is also a single mother, said it was 'disheartening' to receive the chargeback, and was confused.
'This specific customer purchased not one but two of our luxury baby bags,' she said.
'I remember this order because we don't normally get an order for two bags.'
Ms Diedrichs disputed the chargeback, submitting documents proving the products were delivered.
'The bank decided to favour with the customer, which is very normal,' she said.
The small business owner was made to pay back the almost $250 cost of the bags, plus an additional $25 fee.
'It's so disheartening for me, I'm a single mum, this is my livelihood,' she said.
Less than a few months after the chargeback was submitted, Ms Diedrichs saw the same baby bags being for sale on Facebook Marketplace.
'I looked up [the seller's] Facebook profile and it is the exact same name as the lady that placed the order and the lady that put the chargeback through,' she said.
'This is so frustrating for me, I work so hard in this business, this is my full-time job,' she said.
'This puts food on the table for myself and my son, I'm a single mum, I am literally working day in day out to provide.
'This is my income; you wouldn't go to somebody's workplace and take $250 dollars off them.'
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Sky News AU
40 minutes ago
- Sky News AU
Federal Liberal Party apologises for sexually explicit images shared on social media after accounts ‘hacked'
The federal Liberal Party has apologised after sexually explicit images were posted to its social media accounts late last night. Multiple images of large-breasted women in borderline see-through bikinis were posted as stories on the Liberal Party's Instagram and Facebook accounts around midnight last night. One of the images was of a Brunette woman wearing a cowboy hat and a pink bikini with the caption '30 viral & weird photos that you can find online' separating it from a second lewd image that was cut off. Another is of a blonde woman in a white see-through bikini with 'before' in large letters, and at the bottom of the post was the start of a second image with 'after' written in Green. The images appear to be AI-generated. The Liberal Party's federal secretariat said the images had been posted after their accounts were hacked. 'Overnight, the social media account of a contractor used by the Party was hacked leading to the posting of unauthorised material on the Liberal Party's Meta accounts at around midnight,' a Liberal Party spokesperson told 'All material was removed within 10 minutes of it being posted and the matter was urgently raised with the Australian Cyber Security Centre and with Meta overnight. 'We apologise for any offence caused.' It is unclear how many of the 360,000 people who follow the pages viewed the images, but screenshots of the images were taken and shared by other social media accounts. 'I'm not sure this is what Sussan Ley meant when she said at the National Press Club yesterday that women will be prominent in the party,' one social media user said on X. The posts come less than a day after new leader Sussan Ley gave a major press club address in which she addressed the party's need to attract more women. Describing herself as a 'zealot' for increasing the number of women in the Liberal Party, Ms Ley said she would work with every state division of the Liberal Party to 'ensure we preselect more women for the 2028 election'. 'As the first woman leader of our federal party, let me send the clearest possible message: we need to do better, recruit better, retain better and support better,' she said. Shadow Minister for Cyber Security Melissa Price said this 'demonstrates that no one is beyond being hacked, not even political parties.' "I refer to the Liberal Party's statement that the unauthorised content was removed within 10 minutes and I trust the party will take measures to ensure this does not happen again".
Sky News AU
an hour ago
- Sky News AU
Nike takes collapsed Australian surf retailer SurfStitch to court
Nike is taking Australian surf retailer SurfStitch to court following the company's financial collapse, seeking more than $237,000 it claims it is owed. SurfStitch entered administration in May, a decade after the surf and skate business was valued at $600m. Nine News reports Nike Australia is claiming to be owed $237,760.38, citing court documents. Nike Australia filed an application for a winding up order, which is set to be heard in the Supreme Court of Victoria on Wednesday. SurfStitch was founded by Justin Cameron and Lex Pederson in Sydney's northern beaches in 2007. Online, the company acted as both a third-party retailer, and a traditional seller of stock it bought from suppliers. But the company has been subject to major turbulence since it listed on the Australian Stock Exchange in 2014. A year after listing, the company was valued at over $500m, which in 2025 equalled about $650m. One of the founders unexpectedly quit in 2017, and the company went into voluntary administration. Shareholders filed lawsuits and the financial regulator launched an investigation. The owners of LEGO Certified Stores and General Pants stepped in and bought the business in 2018. The buyer, Alquemie Retail Operations, sold SurfStitch to an undisclosed company in May 2025. Up to this year, major labels for sale via SurfStitch included Adidas, Billabong, Levi's, Nike and The North Face. Originally published as Nike takes collapsed Australian surf retailer SurfStitch to court
7NEWS
an hour ago
- 7NEWS
SurfStitch placed into administration amid court action by Nike Australia over alleged debts
Australian online retailer SurfStitch has been placed into administration and is facing legal action from sportswear behemoth Nike amid claims it is owed almost $240,000. A notice lodged with the corporate regulator revealed SurfStitch, which was only recently sold by Alquemie Group, had been placed into voluntary administration earlier this month. Edwin Narayan and Domenic Calabretta of Mackay Goodwin currently have the reins, having been appointed on June 6. Nike Australia claims it is owed $237,760 for shoes and clothes SurfStitch sold on its website, and is now pursuing winding-up orders against the company, the Herald Sun reports. Lawyers say this type of action is often used by creditors to enforce payment but if the reported debt is not settled, SurfStitch could potentially be dragged into liquidation. SurfStitch's online store has been down for 'maintenance' for weeks. 'We expect to be back soon. Thanks for your patience,' a note on its website says. Customers have noticed too, asking 'when's it going to be up again?'. SurfStitch was sold by Alquemie — which features General Pants Co and Lego Certified Stores within its portfolio — to an undisclosed buyer in May, along with another fashion brand, Ginger and Smart. Sources told the Australian Financial Review that both offloaded outfits had been losing money and sales and been shrinking for some time. It is a tough new chapter for SurfStitch, which previously slipped into administration in 2017. The operation, which was reportedly valued at $500 million three years before that, managed to secure a lifeline from Alquemie. SurfStitch's difficulties are also a heavy blow for Australian retail, given the recent collapse of other major names including Jeanswest, Millers, Noni B, Rivers and Colette. Experts say reduced discretionary spending and cost of living pressures are working against retailers.
