Using AI at work requires confidence. Here's how to build it

Fast Company

3 days ago

The Little Engine That Could wasn't the most powerful train, but she believed in herself. The story goes that, as she set off to climb a steep mountain, she repeated: 'I think I can, I think I can.'
That simple phrase from a children's story still holds a lesson for today's business world—especially when it comes to artificial intelligence.
AI is no longer a distant promise out of science fiction. It's here and already beginning to transform industries. But despite the hundreds of billions of dollars spent on developing AI models and platforms, adoption remains slow for many employees, with a recent Pew Research Center survey finding that 63% of U.S. workers use AI minimally or not at all in their jobs.
The reason? It can often come down to what researchers call technological self-efficacy, or, put simply, a person's belief in their ability to use technology effectively.
In my research on this topic, I found that many people who avoid using new technology aren't truly against it—instead, they just don't feel equipped to use it in their specific jobs. So rather than risk getting it wrong, they choose to keep their distance.
And that's where many organizations derail. They focus on building the engine, but don't fully fuel the confidence that workers need to get it moving.
What self-efficacy has to do with AI
Albert Bandura, the psychologist who developed the theory of self-efficacy, noted that skill alone doesn't determine people's behavior. What matters more is a person's belief in their ability to use that skill effectively.
In my study of teachers in one-to-one technology environments —classrooms where each student is equipped with a digital device like a laptop or tablet—this was clear. I found that even teachers with access to powerful digital tools don't always feel confident using them. And when they lack confidence, they may avoid the technology or use it in limited, superficial ways.
The same holds true in today's AI-equipped workplace. Leaders may be quick to roll out new tools and want fast results. But employees may hesitate, wondering how it applies to their roles, whether they'll use it correctly, or if they'll appear less competent—or even unethical—for relying on it.
Beneath that hesitation may also be the all-too-familiar fear of one day being replaced by technology.
Going back to train analogies, think of John Henry, the 19th-century folk hero. As the story goes, Henry was a railroad worker who was famous for his strength [as a steel driver]. When a steam-powered machine threatened to replace him, he [competed against] it—and won. But the victory came at a cost: He collapsed and died shortly afterward.
Henry's story is a lesson in how resisting new technology through sheer willpower can be self-defeating. Rather than leaving some employees feeling like they have to outmuscle or outperform AI, organizations should invest in helping them understand how to work with it—so they don't feel like they need to work against it.
Relevant and role-specific training
Many organizations do offer training related to using AI. But these programs are often too broad, covering topics like how to log in to different programs, what the interfaces look like, or what AI 'generally' can do.
In 2025, with the number of AI tools at our disposal—ranging from conversational chatbots and content creation platforms to advanced data analytics and workflow automation programs—that's not enough.
In my study, participants consistently said they benefited most from training that was 'district-specific,' meaning tailored to the devices, software, and situations they faced daily with their specific subject areas and grade levels.
Translation for the corporate world? Training needs to be job-specific and user-centered—not one-size-fits-all.
The generational divide
It's not exactly shocking: Younger workers tend to feel more confident using technology than older ones. Gen Z and millennials are digital natives —they've grown up with digital technologies as part of their daily lives.
Gen X and boomers, on the other hand, often had to adapt to using digital technologies mid-career. As a result, they may feel less capable and be more likely to dismiss AI and its possibilities. And if their few forays into AI are frustrating or lead to mistakes, that first impression is likely to stick.
When generative AI tools were first launched commercially, they were more likely to hallucinate and confidently spit out incorrect information. Remember when Google demoed its Bard AI tool in 2023, and its factual error led to its parent company losing $100 billion in market value? Or when an attorney made headlines for citing fabricated cases courtesy of ChatGPT?
Moments like those likely reinforced skepticism—especially among workers already unsure about AI's reliability. But the technology has already come a long way in a relatively short period of time.
The solution to getting those who may be slower to embrace AI isn't to push them harder, but to coach them and consider their backgrounds.
What effective AI training looks like
Bandura identified four key sources that shape a person's belief in their ability to succeed:
Mastery experiences, or personal success
Vicarious experiences, or seeing others in similar positions succeed
Verbal persuasion, or positive feedback
Physiological and emotional states, or someone's mood, energy, anxiety, and so forth
In my research on educators, I saw how these concepts made a difference, and the same approach can apply to AI in the corporate world—or in virtually any environment in which a person needs to build self-efficacy.
In the workplace, this could be accomplished with cohort-based trainings that include feedback loops —regular communication between leaders and employees about growth, improvement, and more—along with content that can be customized to employees' needs and roles. Organizations can also experiment with engaging formats like PricewaterhouseCoopers' prompting parties, which provide low-stakes opportunities for employees to build confidence and try new AI programs.
In Pokemon Go!, it's possible to level up by stacking lots of small, low-stakes wins and gaining experience points along the way. Workplaces could approach AI training the same way, giving employees frequent, simple opportunities tied to their actual work to steadily build confidence and skill.
The curriculum doesn't have to be revolutionary. It just needs to follow these principles and not fall victim to death by PowerPoint, or end up being generic training that isn't applicable to specific roles in the workplace.
As organizations continue to invest heavily in developing and accessing AI technologies, it's also essential that they invest in the people who will use them. AI might change what the workforce looks like, but there's still going to be a workforce. And when people are well trained, AI can make both them and the outfits they work for significantly more effective.