Major UK retailer CANCELS pre-orders for new Nintendo Switch 2 console as angry gamers slam ‘shameful' service
A MAJOR UK retailer has been slammed by gamers after cancelling pre-orders for new Nintendo Switch 2 consoles.
Several hopeful gamers have reported receiving out of the blue emails from the retailer cancelling their pre-orders.
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Game has since confirmed that they have cancelled an unspecified number of Nintendo Switch 2 pre-orders.
No reason for the cancelled orders has been given by the retailer leaving hopeful customers in the dark.
Game took to social media to offer an apology to disappointed customers following a wave of online anger.
Successor to one of the best selling consoles in history the Switch 2 has been hotly anticipated for years.
The new model will be released to the public on June 5 with eager gamers pre-ordering the console.
Several gamers who placed their pre-order through Game however will be sorely disappointed on release day.
Game said in a statement on social media: "We sincerely apologise for the recent cancellation of some Nintendo Switch 2 pre-orders.
"We understand how disappointing this is, especially for those who have been eagerly awaiting their order.
"We're currently working hard to reinstate as many cancelled orders as possible.
"If your order was impacted please know that we are doing everything we can and will be in touch with further updates and next steps."
The retailer sent out a slew of emails in recent days to notify hopeful customers of their cancelled orders.
A wave of fury against the retailer was launched online as upset gamers flocked to social media to complain.
Game went on to say: "Thank you for your patience and understanding while we work to resolve this. We truly appreciate your support."
Several retailers have had problems with Switch 2 pre-orders, in the US Walmart, Target and GameStop have all cancelled some pre-orders.
Further disappointment was reported when it was revealed that most retailers are no longer able to take on fresh pre-orders so close to launch day.
Smyths Toys in has stepped up amid the controversy and said that it will have a "limited" number of consoles ready for sale in store on release day.
Customers who have had their pre-orders cancelled were left outraged.
One took to social media to say: "This is why I didn't pre-order from GAME.
"They have disappointed me countless times over the last 2 years. Smyth's all the way."
Game has been contacted for comment.
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