Influencer breaks down after she's 'berated' by airline for simple error
Influencer Jos broke down in tears at Austin Airport after TSA staff mocked her over a luggage mix-up, sparking outrage from fans after the 21-year-old was left "humiliated"
A young influencer was left in floods of tears at the airport after a run-in with TSA staff over a simple baggage mix-up spiralled into what she described as a humiliating ordeal.
Jos, a 21-year-old social media star with 1.8million followers on TikTok, took to the platform to share the upsetting encounter, which took place at Austin International Airport as she prepared to fly to London.
Posting under the username @nnnnylsoj, the visibly distressed traveller explained that she accidentally checked the wrong suitcase and attempted to alert airport staff to correct the mistake. After speaking to a female TSA employee, Jos was told to come closer as the worker 'couldn't hear' her.
Fighting back tears, she recalled: 'I explained to her that it's supposed to be under the plane, like I switched the bags.' The woman reportedly escorted her back through security, telling her: 'Go ahead and switch your bag out' and advised she re-enter via the priority security line.
But what Jos thought was a simple fix soon turned into what she described as an 'airport nightmare.' When she tried to follow the instructions and return through the priority lane, a male TSA agent stopped her, telling her she was in the wrong line.
Jos says she pointed to the original agent, but the woman denied it, allegedly snapping: 'No, no, I said go through normal TSA.'
The confusion and contradiction left Jos feeling 'embarrassed,' especially when a group of male employees nearby began to laugh at her. 'I just got quiet because that is so embarrassing,' she said, wiping away tears on camera.
Things only got worse when her tray of belongings didn't slide fully into the scanner, prompting more TSA workers - including the first agent - to allegedly mock her.
'And the girl in the f**ing jacket starts laughing and she's like, 'Oh my gosh, y'all are yelling at her so much!''* Jos recalled.
She went on to say: 'Like, fing pick-me a b****. Like a f**ing female in a group of men. I was so upset.' And when she tried to comply and push the bin as instructed, she claims the agents mocked her again, telling her: 'Now you can have a fun trip.'
'Why are y'all being rude?' Jos asked in disbelief. 'I'm just a sensitive person, but that was so mean.'
Through sobs, she added: 'I felt so embarrassed. I felt so stupid. I literally felt humiliated.'
Jos's followers quickly jumped to her defence in the comments, many saying they'd experienced similar treatment at airports.
'You're definitely not being dramatic. People can be so rude for no reason,' one user wrote. Another added: 'Why is everyone that works in airports always a**holes? They purposely try to ruin your day.'
Some offered a possible explanation for the icy attitudes. 'As a previous airport employee, they work s** hours and hate their job - they take it out on others to feel better,'* one suggested.
Others encouraged Jos to file an official complaint. 'Girl, file a report! You don't deserve that,' a follower urged.
Taking their advice, Jos later posted an update from her British Airways flight, revealing she had reported the female TSA worker.
'Ok guys, I'm not crying anymore! What did I do? I reported that b*** to the supervisor,'* she said, turning the camera to her boyfriend, Coby, who she said was also furious. 'We were angry,' she added.
The incident appears to have been reported only to TSA, as Austin International Airport told Mail Online it did not involve their staff.
A spokesperson for TSA told The Mirror: "TSA has reviewed CCTV footage of this incident and did not find any evidence that officers acted inappropriately or violated procedure. If a passenger feels their screening experience did not meet their expectations, they can submit feedback online."
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