Hong Kong watchdog receives 22 complaints from Coldplay concertgoers about blocked views
Hong Kong's consumer watchdog received 22 complaints from Coldplay concertgoers who said their views were obstructed and that they were not warned in advance when buying the tickets.
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But at least two customers who filed the complaints had been informed of the blocked views during the purchase of the British band's show at Kai Tak Sports Park, according to the ticketing operator.
Meanwhile, the city's customs authority said on Saturday it was notified of the complaints and promised to take action if there was any violation of the Trade Descriptions Ordinance.
The Consumer Council said it received 22 complaints about obstructed views from Coldplay concert seats as of Friday afternoon.
One of the complainants reportedly said that they only knew their seat views were obstructed when they received the physical tickets, which had been printed with the wording 'seat with restricted view'.
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One complainant reportedly paid HK$2,099 (US$270.60) to buy a ticket to watch the show.
The Consumer Council on Saturday warned organisers and ticketing platforms that they should be transparent with information, including about seat views, so that customers could make an informed choice.
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