Thinking of buying a secondhand phone? Here's what to look for

Sydney Morning Herald

30-04-2025

Where can I buy them?
There are numerous places online to buy secondhand phones, but like much of the internet, there are many scammers. The usual advice applies: check reviews, look for trusted sellers and guarantees, and avoid deals that seem too good to be true.
Try platforms that specialise in selling secondhand electronics and other goods. Refurbished phones are also available from retailers like BestBuy and Amazon. Phone companies also sell them, so check with your wireless carrier.
Even Apple and Samsung sell secondhand devices on their websites. The advantage there is that they've been refurbished by their in-house technicians, so you'll know they'll be reliable.
The downside is that discounts aren't as significant and selection can be limited. Apple's website currently only lists refurbished iPhone 13 and 14 models, for example.
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When a phone is refurbished, it normally means that the data has been wiped, and it has been tested and inspected for any problems. Any defective or faulty components are normally replaced.
A used phone, however, could refer to any secondhand device, including those sold by individuals through online classifieds like Facebook Marketplace. Prices could be cheaper, but it's buyer beware because used phones are often sold as-is and usually without any repairs or guarantees.
'You will get the best price if you're prepared to handle that risk,' Simon Bryant, vice president of research at CCS Insight.
Lots of used phones are also sold on marketplaces for so-called peer-to-peer transactions that also offer better protections for buyers, like eBay, which has policies for refunds if a phone isn't as it was advertised.
What about the battery?
Just because a phone is refurbished doesn't mean that critical components — especially the battery — have been automatically replaced. It depends on a vendor's seller's policies.
Apple and Samsung say their secondhand phones come with new batteries and, in Apple's case, a new shell. Both companies also include a cable, a one-year warranty and a new box. Meanwhile, other platforms might merely guarantee that a battery has a certain level of its original capacity, usually 80 per cent.
How do I judge the quality?
There are ratings, but be cautious with the terminology. Each secondhand platform will usually have its own system of grading the quality of the devices it's selling. It's a useful gauge for comparing various phones that the vendor has for sale.
But keep in mind there's no universal system of grading. One platform's rankings might, for example, read 'Good, Very Good, Pristine and Like New,' while another will run from 'Fair and Good to Excellent and Premium.'
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Grading is 'all over the place,' said Bryant, and it makes it difficult for consumers to compare, say, a $US300 phone rated 'Grade A' on one site with the same device on another site rated 'like new' and priced at $US280. 'It makes it difficult to shop around,' he said.
How old is too old?
Bryant advises buyers to look for a phone that's about three generations old, and avoid anything that dates back more than five or six generations because that's getting to the point where its Android or iOS operating systems may not be supported anymore.
Three generations is 'the sweet spot,' said Bryant. 'You know it's going to work. It's going to have relatively new features, and it's not going to be used so much. So the wear and tear on the device will be less.'
What about the risk that a phone is stolen?
Most online marketplaces have safeguards to prevent stolen phones from being sold to consumers, but check the policies to be sure.
If a phone is reported stolen, the carrier will usually blacklist the serial number, known as the IMEI number.
BackMarket says it works with the certified sellers that use its platform to make sure there are no blacklisted phones but sometimes 'a bad apple' slips through. If that happens, it will work with buyers to return it immediately.
Can I check for water damage?
Most newer phones are water-resistant and can withstand being dunked for a limited amount of time. But that doesn't mean they're totally waterproof. Any moisture that has gotten inside could damage components even if the phone looks fine from the outside.
If you're buying a used phone in person, you can check if it has been exposed to liquid. Apple has a guide to finding the liquid contact indicator that every iPhone since 2006 has. Samsung has a similar page for Android devices.
What about accessories?