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Dnata invests $110 million in global infrastructure expansion

Dnata invests $110 million in global infrastructure expansion

Khaleej Times14-04-2025

Dnata, the air services provider and part of the Emirates Group, on Monday announced an investment of $110 million as part of its global infrastructure investments.
New developments in The Netherlands, UAE and Iraq are set to go live in 2025, strengthening dnata's cargo and logistics capabilities across its global operations.
'As supply chains evolve and customer expectations shift, we're focused on investing in infrastructure that's fit for purpose today and adaptable for tomorrow,' said Clive Sauvé-Hopkins, dnata's CEO – Airport Operations. 'Our latest investments prioritise automation, scalability and energy efficiency, enabling us to support our customers more effectively in a fast-changing logistics environment.'
All three new dnata facilities have been designed to reduce manual handling, improve real-time visibility, and enable scalable automation. Their modular architecture allows for future technology upgrades and operational flexibility. Integrated sustainability features will help drive long-term energy efficiency and reduce environmental impact.
Dnata is investing more than $70 million in a 61,000 square metre, fully-automated cargo centre — dnata Cargo City Amsterdam — at Schiphol Airport (AMS), set to open in July 2025. The facility will be capable of processing more than 850,000 tonnes of cargo annually. It will feature the latest technologies, including automated storage and retrieval systems (ASRS) and automated guided vehicles (AGVs) for flexible, scalable ULD transport within the terminal.
It will also offer full AWB (air waybill) control across the entire facility, allowing complete oversight of shipment progress and documentation. Operations will be centrally managed via dnata's Cargo Control Centre, with live process visibility for real-time coordination. Smart gates will automatically record the volume and weight of all incoming consignments using 3D scanning, significantly improving handling speed and service quality. A forklift guidance system will support optimised movement and placement of cargo within the warehouse. Additionally, the facility will perform 100% weight and dimension checks, ensuring accuracy and compliance for every shipment.
In Erbil, Iraq, dnata is building a 20,000 square metre cargo facility through a $15 million investment, scheduled to become operational in July. The facility will increase dnata's handling capacity by 300% to 66,000 tonnes annually in the country. It will incorporate dnata's 'OneCargo' system which automates key business and operational functions, including safety and quality monitoring, reporting and ULD management, with an integrated, cloud-based platform.
In Dubai, dnata Logistics is developing a new 57,000 square metre cargo centre at Dubai South, backed by a $27 million investment. Due for completion by the end of 2025, the facility will process up to 400,000 tonnes of cargo annually. The fully temperature-controlled warehouse will feature a mix of very narrow and wide aisle racking, along with truck loading and offloading areas to optimise operational efficiency.
Clive Sauvé-Hopkins added: 'These projects are designed to deliver measurable gains in performance, traceability and resource efficiency. They form a key part of our long-term strategy to enhance service quality while building a more resilient, data-driven cargo operation.'

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Emirates to resume flights to Damascus from July
Emirates to resume flights to Damascus from July

The National

time02-06-2025

  • The National

Emirates to resume flights to Damascus from July

Dubai carrier Emirates airline will resume flights to Syrian capital Damascus from next month. The first flight is planned for take off on Wednesday, July 16. Going forward, there will be three services per week, on Sunday, Monday and Wednesday. This number will increase to four flights from August 2, with Saturday added to the timetable. By October 26, Emirates will further expand services to fly to the historic city daily. The route was ceased by the Dubai-based carrier in 2012, as civil war broke out in Syria. But since the fall of former Syrian President Bashar Assad's regime late last year, followed by the lifting of sanctions on Syria by US President Donald Trump during his visit to the Gulf, several airlines have begun to reopen the route. In May, Emirates' sister airline flydubai said it would resume flights to Damascus after 12 years. Flydubai's flight FZ 115 touched down at Damascus International Airport on Sunday, after taking off from Dubai International at 6.30am local time. Saudi airline flynas also announced last week it will reintroduce the route from Riyadh and Jeddah from June 12. 'Emirates is pleased to restart operations to Damascus and support Syria's road ahead by providing better choice and connectivity, essential economic links for inwards investment as well as opening new trade lanes and global market access for the country," said Sheikh Ahmed bin Saeed, chairman and chief executive of the Emirates airline and group. "Re-establishing air travel and connectivity is also good news for our customers who make up the expansive Syrian diaspora across the Americas, Europe and the GCC, who are eager to fly back home and reconnect to their roots, and leverage their knowledge, skills, expertise and resources in ongoing development efforts. "We would like to thank the Syrian authorities for their support in strengthening connectivity between Dubai and Damascus, and look forward to boosting links to and from the country through our regularly scheduled operations.' The service will operate with a 302-seat Boeing 777-200LR, 38 of which will be business class seats. Taking off from Dubai International Airport at noon local time, the soon-to-be-daily route will arrive at Damascus International Airport at 2.10pm local time.

Eid Al Adha 2025: Luxury staycations in the UAE
Eid Al Adha 2025: Luxury staycations in the UAE

Khaleej Times

time30-05-2025

  • Khaleej Times

Eid Al Adha 2025: Luxury staycations in the UAE

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KT LUXE rounds up some of the most luxurious offerings across the Emirates. Whether you are into urban escapes, desert landscapes, or island retreats, we've got you covered. 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Al Maya Island, Abu Dhabi ‬Al Maya Island Resort‭, ‬a serene oasis nestled off the natural island of Al Maya in Abu Dhabi‭, ‬is just a short boat ride from the city‭. ‬A haven for those seeking a getaway from the hustle and bustle of the city‭, ‬it offers an island hideaway in ultimate luxury‭. ‬Guests can enjoy beach activities with complimentary kayak and stand-up paddle boards‭, ‬perfect for exploring the island waters‭. ‬Families can enjoy beach activities‭, ‬including beach volleyball and football‭. ‬Guests can also explore the island on two wheels with the free bike hire‭.‬ ‭ ‬ From‭ ‬Dh3,145‭ (‬for one-bedroom villas‭). Jumeirah Burj Al Arab, Dubai ‭ Guests can enjoy a special Eid discount with up to 20‭ ‬per cent savings on the Jumeirah Flexible Rate at one of Dubai's most iconic destinations‭. ‬Offers are on a bed and breakfast with two children aged 11‭ ‬and below staying free‭. ‬All guests at the architectural landmark that has put Dubai on the global tourism map enjoy signature butler service‭, ‬access to SAL Beach Club‭, ‬Jumeirah's private beach‭, ‬and Summersalt Beach Club as well as free access to Wild Wadi Waterpark‭.‬ ‭ ‬ From‭ ‬Dh3,700‭ ‬per night. Park Hyatt, Dubai With the Eid Staycation Offer‭, ‬guests at Park Hyatt Dubai can enjoy a staycation in the heart of old Dubai‭, ‬just minutes away from some of the city's main attractions‭. ‬The waterfront retreat on Dubai Creek is offering bed and breakfast with free room upgrades over the break along with 20‭ ‬per cent savings at Park Hyatt Dubai's exclusive restaurants‭, ‬welcome beverages at the scenic NOÉPE‭, ‬two-hour early check-in‭, ‬and two-hour late check-out‭.‬ ‭ ‬ From‭ ‬Dh1,275‭ ‬per night‭ (‬for the Park Suite‭)‬ Mandarin Oriental Jumeira, Dubai One of the emirate's most glamorous spots‭, ‬this beach resort is‭, ‬according to the Michelin guide‭, ‬'as lavish as they come'‭. ‬In addition to the hotel's private beach‭, ‬signature spa and pool‭, ‬there is Michelin-starred dining at Tasca by José Avillez‭. ‬The Royal Penthouse is one of the city's most luxurious‭, ‬spanning 850sqm and located on the rooftop‭. ‬Offering a huge terrace and plunge pool‭, ‬it is an urban escape within easy reach of all the city's best attractions and nightlife‭.‬

How Emirates went from underdog to the world's most profitable airline
How Emirates went from underdog to the world's most profitable airline

Khaleej Times

time22-05-2025

  • Khaleej Times

How Emirates went from underdog to the world's most profitable airline

A true pioneer, Boutros Boutros joined Emirates 35 years ago, when the airline was still in its infancy, long before it was named the world's most profitable airline, reporting record profits of Dh21 billion this month. The Executive Vice President, Corporate Communications, Marketing & Brand at Emirates Group, knows how bold a move launching the airline was but sees it reaping the rewards as a global industry leader. Hired in 1991, six years after Emirates was born — and a decision he now says is the best he made in his life — the airline had just seven aircraft and 11 destinations. 'Nobody took us seriously,' he smiles, speaking to Khaleej Times as a keynote speaker at the TRIBE marketing summit earlier this month. But while the world was laughing, mocking the project as an oil-backed fantasy, the Emirates leadership took the airline to the world stage and in turn, helped bring the world to Dubai. 'We're different, that's why we are successful,' he says. 'I remember in 1992, we were the first airline in the world to introduce in-flight entertainment with a screen in every seat, including economy. People across the industry laughed at us, at everything we did, all the way.' 'They assumed, 'Oh, [they don't know what they're doing] — they just have money; it's an oil company.' And I've spent the last 35 years correcting that: Dubai doesn't have oil, so let's stop calling it oil money,' he adds, reflecting on the scepticism that once surrounded the rise of an airline from a small Gulf state. He first came to Dubai in 1989 to attend the inaugural air show as a journalist. 'What I saw then and the people I met, I could see this place was only going to go from good to better,' he recalls. 'I was fortunate enough to have the courage to move from the UK, where I used to be a journalist, and to join Emirates. I always say it, I believed a lot in Dubai, its vision and the Emirates project.' Joining Emirates, he could not have known that the department he would later lead, would become a key pillar for the company, which would take the airline from aviation into the likes of sports sponsorship, bringing global stars from Jennifer Aniston to Cristiano Ronaldo to be the face of viral campaigns seen by millions across the globe. 'In 1985, the brief from His Highness Sheikh Mohammed, was, be good, look good and make money. And when he handed the first and last check of $10 million, he told them, this is your money, but don't come back for more,' he smiles. It was a challenge the team took with both hands and now Emirates is the most profitable airline in the world. According to the latest figures, the company reported record profits before tax of Dh21.2 billion (US$ 5.8 billion), up 20 per cent from last year, record revenues of Dh127.9 billion (US$ 34.9 billion), an increase of 6 per cent over last year, and the highest-ever level of cash assets at Dh49.7 billion (US$ 13.5 billion), 16 per cent higher compared to March 31, 2024. This is all in spite of the setbacks of a pandemic which closed the skies in the worst crisis to ever hit global aviation. Sheikh Mohammed publicly congratulated the team after the results, which seemed like a mere dream when the company was first taking flight. 'We congratulate the 121,000 members of the Emirates Group team, led by Sheikh Ahmed bin Saeed and Sir Tim Clark … Emirates is not just a transport company; it is a tool for economic transformation for the UAE, a strategic bridge connecting the world's continents, and a developmental carrier flying us through the skies, towards the future.' Indeed, more than simply taking passengers from A to B, the airline has made its DNA all about offering a service, from outstanding call centre staff and cabin crew training to free in-flight entertainment in economy class before any other airline. First, starting with sponsorship of Chelsea Football Club in London, the brand has become so famous globally that just 3 per cent of its spend goes on marketing, versus averages of 3-7 per cent across the market. The Emirates name appears on the shirts of the world's top athletes and on stadiums across the globe. From rugby and cricket to the NBA, horse racing, tennis, and football — these sports are now closely linked with the Emirates brand, which allocates 50 per cent of its marketing budget to sports sponsorship. 'We strongly believe that sponsorship is one of the mediums, which can stand the test of time and give you exclusivity. What stays and what stands is sponsorship, so for us, it was a no-brainer to go and own every single popular sport,' he said at the event attended by the region's CMOs and top marketing professionals. In addition to athletes, global stars such as Penelope Cruz and Chris Hemsworth have also been key players in the brand going global. Onboarding Friends star Aniston however, was not such an easy project. While she is a sitcom icon, who has gone on to star in numerous hit movies, the Emirates ad agency was not convinced she was a global enough name, claiming the likes of the Indian market would not know her. But trusting the concept, Boutros and his team forged boldly forward, investing $150m in the campaign, which has been seen by millions around the world. 'When you want to put $150 million behind a global campaign, you need to have the courage to go and say, 'Yes, go ahead and do it'. I'm fortunate enough I work in a company where we are trusted to do our job,' he said. Production alone cost $10 million, so Boutros knew the campaign 'had to succeed'. But looking back, he says, it's not the most successful campaign to date. 'I think the most effective campaign was the lady on the top of Burj Khalifa,' he said, referring to the daring ad for Expo 2020 Dubai, which saw a female cabin crew member at the top of the world's tallest tower to welcome people for 'the world's greatest show'. Originally created for social media with a modest budget of just Dh60,000, the campaign was later recreated as a full-scale ad, featuring a specially branded aircraft making 11 flybys — a spectacle that has since amassed nearly 300 million views. 'This is something which was beyond anybody's expectation,' he adds. And it is not only other airlines that the brand is competing with, in today's crowded digital space, there are all sorts of brands vying for air time across a wealth of social platforms. 'You probably have a billion brands competing for this small space of digital on Facebook, on Instagram, on YouTube, and this space is available for anybody. So, you have to be much better than them to take this space,' he says. Emirates now flies to over 150 destinations, but it is no secret that the company's success has also helped thrust Dubai onto the global stage, now ranking among the world's most visited cities. Dubai was the third most visited city in the world in 2023 with 17 million international visitors according to Euromonitor International and in the same year Dubai was crowned the top global destination in the Tripadvisor Travelers' Choice Awards, for a second successive year. 'You have to be global to become global,' he says. 'We need to continue to be creative and progressive and, most importantly, stay curious.'

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