Consumer forum slaps fine on water purifier company for failing to conduct repair works
Kochi: The Ernakulam district consumer disputes redressal commission imposed a fine of Rs 30,000 on a water purifier manufacturer that failed to conduct repair works on a machine it delivered.
The forum ruled that failure to repair the water purifier used for drinking water, despite an annual maintenance contract (AMC), constituted a deficiency in service. Compensation, along with court costs, must be provided, it added.
The order was issued in response to a complaint by Kothamangalam resident Ajeesh K John. The commission observed that the company in question violated consumer rights by not fully adhering to the AMC for the water purifier and by ignoring the consumer's complaints.
The bench, consisting of chairman DB Binu and members V Ramachandran and TN Srividya, opined that denying service to the consumer, not responding to complaints, and cancelling the service were unfair trade practices.
The firm was ordered to pay the consumer Rs 25,000 for mental and financial difficulties, plus Rs 5,000 for court expenses, within 45 days.
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