Shortage of REAL ID's causing frustration statewide
FAYETTEVILLE, Ark. (KNWA/FOX24) — With over 900,00 REAL IDs being issued in Arkansas, the Department of Finance and Administration is now reporting a shortage at certain revenue offices.
According to the DFA, the issue is the card's manufacturing. Scott Hardin with the DFA said it's not basic card stock, but much more elaborate.
'It's got security features built into it. It's got quite a bit built into that card, and they print it specifically for the state of Arkansas,' Hardin said. 'So, we're dealing with our vendor constantly. We're talking to them daily and getting shipments daily, 20,000 here, 20,000 there. And we're trying to address the best we can. Right now, everything's being refreshed.'
Hardin said that they are actively monitoring the shortages, and they are able to get a new shipment to offices in need, usually by the next day.
The frustration grows at the DMV as mass crowds of people are causing wait times up to four hours, according to one person who tried to obtain a REAL ID today. Mysti Bostick is one of those frustrated people, and she said that it seems like the workers at the DMV are also confused about the shortage.
'A lot of confusion, it seems like, and it doesn't really look like a lot of them are getting a lot of stuff done either. But opinions, opinions, right?' Bostick said.
Hardin said patience is the key, and if you went to the DMV today and were unable to obtain an ID, check back tomorrow, as shipments are on the way.
'So basically, what we give them is a list of the offices that are doing the most business and that are in need,' Hardin said. 'We think we'll have a shipment in tomorrow. So, if for some reason you go to a revenue office today and they say, 'Hey, we're low on this,' or 'We're hitting capacity,' please check back tomorrow.'
Arkansas DFA moves to online license and ID so revenue offices can remain on REAL ID
The DFA introduced a new policy that allows anyone who already has a REAL ID but needs to obtain a duplicate to do so online. Hardin said this is an effort to help relieve some congestion at the DMV.
'If you do want a replacement or a duplicate license, we're going to move all that online. You can click a couple of buttons, place the order, we place it in the mail to you. The reason we're doing that is to free up time and space for those that need a real ID,' Hardin said.
Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
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