Latest news with #20Years
Phone Arena
3 days ago
- Business
- Phone Arena
It's hard to believe that T-Mobile supposedly treated a 20-year customer like this
A woman named Isabella recently posted a TikTok video explaining how her mother, a customer of T-Mobile for 20 years, wanted to cancel her service so that she could switch to Mint Mobile. At the time of the cancellation, the customer made it clear that all three lines with T-Mobile were to be canceled. At this point, Isabella's mom stopped receiving paper bills which made her think that T-Mobile had correctly pulled the plug on all three lines. But last February the mother realized that she had been paying started receiving bills from T-Mobile charging her $120 each month. T-Mobile had mistakenly left one of the three lines active even though the customer had made it clear that all three of her lines were supposed to be canceled. Surprisingly, T-Mobile admitted to the mistake and promised to pay back the former customer $120 immediately and said the remaining $351 that the carrier owed her would be approved in just a few days. As it turned out, what T-Mobile promised its former 20-year customer was not what happened. Instead of sending a refund, T-Mobile billed Isabella's mom stating that the charges from September to February were valid. Just when you thought T-Mobile couldn't screw up this matter and make it any worse, they charged the woman late charges even though they were withdrawing the invoice amount directly from her bank account each month. @bubbleteabella Let me tell you how T-Mobile quietly drained almost $500 from my mom's bank account after she canceled her service. If you have gone through something similar with T-mobile please share your experience. They should be held accountable for their shady practices. #tmobile#shady#storytime#fyp#phone#phoneservice#duetthis♬ original sound - Isabella Not only is T-Mobile no longer returning to the former customer the $351 she already paid them, the carrier also raised the additional amount it says she owes from $202 to $270 and sent the account to collections. As Isabella points out about her mom, "This is happening after being a loyal customer for over 20 years." She also says that her mom has filed a complaint with the FCC and if others are having a similar problem with T-Mobile , "some legal action" is the only solution. Remember, T-Mobile admitted that it made the mistake of closing only two lines, not the three requested. Yet, the carrier continued to bill the former customer, lied about returning the payments that this 20-year T-Mobile customer made, and even charged her a late fee even though T-Mobile withdrew the funds directly from the ex-customer's bank account each month. If the story as relayed by Isabella on TikTok is correct, T-Mobile has, as Ricky Ricardo might have said, " a lot of 'splaining to do." We've reached out to T-Mobile for a response. If the company responds, we will update this article. Switch to Total 5G+ Unlimited 3-Month plan or Total 5G Unlimited and get a free iPhone. We may earn a commission if you make a purchase Buy at Total Wireless
Phone Arena
11-05-2025
- Business
- Phone Arena
What happens to many other Verizon customers happened to me today and it wasn't pretty
As a 20-year Verizon customer, I was extremely upset today when all of the negative things that I have written about lying reps ripping off the public hit too close to home. This afternoon, I was in the process of upgrading an iPhone on my Verizon account when the rep told me that I could save a few bucks by changing the plans I was paying for. According to the rep, the monthly cost would be reduced to $65 per month from $69 per month, but I would get an increase to 30GB of high-speed mobile hotspot each month, up from 25GB. The rep told me that this was the only change, so I agreed to it. But the rep lied, and after all of the reporting I've done over the last few years detailing the shady side of the wireless industry, perhaps I shouldn't have been surprised. What the Verizon rep failed to tell me was that I would lose my perks which included free Hulu, free Apple Music, free Google Play Pass and free Apple Arcade. Another Verizon rep I spoke with admitted that the first rep I spoke with did not tell me the truth. The amount of lying and gaslighting in the mobile industry is quite astonishing. And it doesn't matter whether you're a new customer or a 20-year customer. And don't bother to ask for a supervisor because you'll never hear from one, even if you are promised a call at a certain time. The only solution, and one that I see many recommending on social media, is to subscribe to an MVNO, An MVNO is a mobile virtual network operator. These are wireless firms that don't own a network or spectrum. They purchase wireless service wholesale from one of the major US carriers and sell it retail. Because they usually don't have the expense of paying a salesforce or expensive building leases, the MVNOs can charge lower rates than the major carriers, even though some MVNOs are units of Verizon , T-Mobile, and AT&T. Should I switch carriers after 20 years with Verizon ? It's something that I am seriously considering because, after the way I was treated today, it seems that it is time for a brand new relationship with a company that values my business. That is not Verizon . Not anymore. We have asked Verizon to comment on this story and if we receive a response, we will update this article.
