Latest news with #360ServicesPolicy
Gulf Today
15-05-2025
- Automotive
- Gulf Today
Dubai firm to launch AI-powered parking app
Dubai-based company 'Xpace' is set to launch an AI-driven smart parking application designed to streamline the process of finding and securing parking spots within cities. The service will initially roll out in new areas of Dubai, with plans to gradually expand to other cities across the UAE. 'Xpace' app leverages advanced algorithms to analyse traffic patterns, mobility trends, and local events, providing real-time data on available parking spaces. The platform offers its services entirely free of charge. Users can pre-book parking spots and gain automatic access through electronic gates without human intervention or delays. The app features a user-friendly interface and diverse parking reservation options. Powered by sophisticated AI algorithms, the app analyses traffic flow, recurring behaviours, and local events to deliver precise, instant information on parking availability. 'Xpace' prioritises digital security and data privacy, ensuring all user identities and information are protected. Marat Shutanov, CEO of 'Xpace,' emphasised that the platform represents 'a new generation of digital infrastructure, operating autonomously with high efficiency and reshaping the urban experience to be smarter, smoother, and aligned with future needs.' He added, 'Choosing Dubai as the starting point for 'Xpace' was a natural decision, as the city not only keeps pace with the future but actively shapes it, consistently driving innovation.' 'Xpace' app redefines the parking experience by addressing a major daily challenge, saving time and effort spent searching for available spots. This, in turn, reduces traffic congestion and carbon emissions, enhancing urban transportation efficiency and aligning with the vision of smart cities. Recently, Dubai's Roads and Transport Authority (RTA) has launched the next-generation 360 Services Policy, aimed at enhancing customer experience by providing integrated, seamless, and proactive digital services without requiring in-person visits.
Emirates 24/7
14-05-2025
- Business
- Emirates 24/7
Ahmed bin Mohammed visits headquarters of General Directorate of Identity and Foreigners Affairs
- His Highness apprised of key strategic imperatives including the 360 Services Policy, service leadership initiatives, and adoption of AI applications Reinforcing the leadership's unwavering commitment to enhance government performance, His Highness Sheikh Ahmed bin Mohammed bin Rashid Al Maktoum, Second Deputy Ruler of Dubai, visited the headquarters of the General Directorate of Identity and Foreigners Affairs – Dubai. His Highness was welcomed by His Excellency Lieutenant General Mohammed Ahmed Al Marri, Director General of the General Directorate of Identity and Foreigners Affairs – Dubai; Major General Obaid Muhair bin Suroor, Deputy Director General; and the Assistant Directors General. During the visit, His Highness Sheikh Ahmed was accompanied by His Excellency Abdulla Mohammed Al Basti, Secretary General of The Executive Council of Dubai. His Highness praised the efforts and achievements of the General Directorate of Identity and Foreigners Affairs in facilitating procedures, enhancing the customer experience, and adopting the latest technologies, which embody Dubai's vision and elevate its standing as a model for futuristic cities. These efforts serve the goals of comprehensive development, further strengthening Dubai's, and the UAE's, global appeal as top destinations to live, work, and visit. His Highness was briefed on a range of institutional initiatives and development projects that reflect the General Directorate of Identity and Foreigners Affairs' future-focused vision, aligned with the Government of Dubai's strategy to deliver smart, integrated, and human-centric services that meet global standards of excellence. Several strategic imperatives, including the 360 Services Policy, service leadership initiatives, adoption of AI applications and risk management systems, and internal auditing practices, were highlighted during the tour, in addition to institutional efforts at reputation-building, future foresight, employee wellbeing, and promoting sports within the workplace. His Highness Sheikh Ahmed also reviewed the key projects and practices that reflect the pioneering role of the General Directorate of Identity and Foreigners Affairs – Dubai in providing service models that enhance customer trust and contribute to the leadership of the emirate of Dubai and the UAE across various development indices. The visit comes as part of His Highness's ongoing efforts to monitor the performance of government entities, gain insight into their operations, and support their developmental projects – aligned with Dubai's vision for institutional integration and sustainable innovation. His Excellency Lt. General Al Marri expressed deep pride and appreciation about His Highness Sheikh Ahmed's visit. 'We were honoured by the visit of HH Sheikh Ahmed bin Mohammed Al Maktoum, which serves as a powerful source of inspiration and renews motivation to continue our mission of enhancing quality of life through advanced, human-centered smart services and initiatives. His Highness's field engagement with government entities strengthens an innovative work environment and reinforces the belief that institutional excellence in our nation is not a temporary goal, but a deeply rooted culture that promotes social stability and enhances quality of life.' His Excellency added: 'At the General Directorate of Identity and Foreigners Affairs – Dubai, we reaffirm our commitment to being active partners in safeguarding these national achievements by delivering high-quality services that improve individual wellbeing and elevate our country's global standing.' Follow Emirates 24|7 on Google News.
TECHx
12-05-2025
- Business
- TECHx
Dubai Launches Shared Digital Channels Under Digital Dubai
Home » Latest news » Dubai Launches Shared Digital Channels Under Digital Dubai Dubai has launched the Shared Digital Channels Initiative in collaboration with multiple government entities. This marks a major step towards a unified, user-centric digital government model under the leadership of Digital Dubai. The initiative aims to simplify access to government services for residents, businesses, and visitors. It offers seamless, integrated digital platforms that serve various sectors and needs. The launch took place in the presence of Abdulla Mohammed Al Basti, Secretary-General of The Executive Council of Dubai, and Hamad Obaid Al Mansoori, Director-General of Digital Dubai. This milestone follows the approval of the initiative in February 2025 by H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum. He is the Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and Chairman of The Executive Council of Dubai. The initiative provides government services through seven unified platforms: Dubai Now for individuals for individuals Invest in Dubai for businesses for businesses Visit Dubai for tourism for tourism Four other platforms covering transport, justice, construction, and trade Digital Dubai is leading the project. It aligns with the mandate to oversee shared digital channels and supports the city's digital strategy. It contributes to the goals of the 360 Services Policy, aiming for 100% unified, integrated digital platforms. Abdulla Mohammed Al Basti emphasized that the initiative is guided by the vision of H.H. Sheikh Mohammed bin Rashid Al Maktoum and H.H. Sheikh Hamdan. The focus is on proactive, future-ready service experiences. These efforts reinforce Dubai's global standing in digital service delivery. He said the initiative reflects the government's commitment to seamless digital services through round-the-clock, dedicated platforms. It also boosts Dubai's status as a tech-driven, innovation-first hub. Mattar Al Tayer, Director-General of the RTA, stated that digital channels are the primary means for customers to access services. The initiative supports platform unification, reducing the need for multiple service windows. He highlighted the Shared Mobility Channel. It provides access to all mobility services, public or private, through one interface. Public transport, shared mobility, and taxis served 747.1 million riders in 2024. Dubai now has 2.5 million registered vehicles and 39 million active nol cards. Helal Saeed Almarri, Director-General of the Dubai Department of Economy and Tourism, said the initiative is a strategic leap. It builds trust, saves time, and opens up opportunities for individuals and businesses alike. He noted the move is aligned with the Dubai Economic Agenda D33. The initiative supports systems that help businesses grow, simplify life for residents, and attract global talent. Hamad Obaid Al Mansoori of Digital Dubai said digital channels have been key to past achievements. He emphasized the need to move forward with bold, transformative initiatives using AI and advanced tech. He added that a well-defined roadmap is in place. It aims to simplify lives, enable economic growth, and push Dubai's digital ecosystem into its next phase. Marwan Ahmed bin Ghalita, Acting Director-General of Dubai Municipality, noted the initiative supports a future-ready city model. Integrated services and data exchange will enhance the user experience and boost efficiency. Prof. Saif Ghanem Al Suwaidi, Director-General of Dubai Courts, said that easy access to services is essential for quality of life. He called this step a clear expression of Dubai's forward-looking leadership. Sultan Ahmed bin Sulayem, CEO of DP World, said unified service channels boost economic activity. The logistics and trade channel will streamline commercial operations and support cross-border trade. He linked the initiative to the goals of Dubai Economic Agenda D33, which targets AED 25.6 trillion in external trade over the next decade. Approved by H.H. Sheikh Hamdan, the initiative is a milestone in building a future-ready digital ecosystem. It enhances life quality, attracts global enterprises, and fosters innovation in service delivery. It also aims to: Deliver personalised, proactive services through a unified customer profile Integrate public and private sector services via interoperable platforms Maintain high standards of cybersecurity and data governance The Shared Digital Channels Initiative will create smarter, seamless digital experiences. All Dubai government services will eventually be offered through these seven platforms, eliminating the need for multiple access points. Other goals include better operational efficiency, reduced redundancy, and sustainability through resource optimisation. Data insights will help anticipate trends and improve service delivery. This digital shift, under the Digital Dubai vision, is designed to simplify life and accelerate growth across all segments.
Hi Dubai
12-05-2025
- Business
- Hi Dubai
Dubai Launches Shared Digital Channels to Transform Government Services
Dubai has launched the Shared Digital Channels Initiative, a major step toward creating a unified digital government ecosystem that simplifies access to services for residents, businesses, and visitors. Announced in the presence of top government officials and led by Digital Dubai, the initiative consolidates services across seven specialised platforms, including Dubai Now, Invest in Dubai, and Visit Dubai. It aims to deliver seamless, integrated experiences through a single digital interface, moving away from fragmented service windows. Approved by H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum in February 2025, the initiative supports the emirate's goal of becoming one of the world's top three cities in digital and human-centric service delivery. It also aligns with the Dubai Economic Agenda D33 and the 360 Services Policy. Digital Dubai Director-General Hamad Obaid Al Mansoori said the initiative will leverage technologies such as artificial intelligence to offer personalised, proactive, and secure services. The move is designed to boost operational efficiency, reduce redundancies, and promote sustainability. Leaders from key entities including Dubai Courts, RTA, DP World, and Dubai Municipality praised the initiative's potential to streamline processes, enhance quality of life, and strengthen Dubai's global competitiveness across sectors such as mobility, justice, trade, and tourism. With over 747 million public transport riders in 2024 and 2.5 million registered vehicles, the initiative's mobility platform alone highlights the scale and impact of integrated services. Ultimately, all Dubai government services will be available through these unified channels—ensuring frictionless, round-the-clock access and reinforcing Dubai's reputation as a global hub for innovation and digital excellence. News Source: Emirates News Agency
Al Etihad
11-05-2025
- Business
- Al Etihad
Dubai launches Shared Digital Channels Initiative, advancing integrated user-centred digital governance
11 May 2025 18:50 DUBAI (WAM) Dubai has launched the Shared Digital Channels Initiative in collaboration with various government entities, marking a transformative step towards a unified, user-centric digital government initiative aims to simplify access to services for residents, businesses, and visitors through seamless, integrated launch took place in the presence of Abdulla Mohammed Al Basti, Secretary-General of The Executive Council of Dubai, and Hamad Obaid Al Mansoori, Director-General of Digital milestone follows the approval of the initiative by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and Chairman of The Executive Council of Dubai, in February initiative envisions the provision of government services through seven specialised and unified platforms: Dubai Now for individuals, Invest in Dubai for businesses, Visit Dubai for tourism, alongside four sector-specific platforms covering transportation, justice, construction, and Dubai is leading this initiative in line with its mandate to oversee Shared Digital Channels. The initiative supports the city's strategy to digitalise life and strengthen Dubai's position among the world's top three cities in digital, human-centred service delivery, and contributes to achieving the goals of the 360 Services Policy by transforming service delivery channels into 100 percent unified and integrated this occasion, Al Basti affirmed that the government work system—guided by the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, and Ruler of Dubai, and the directives of H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and Chairman of The Executive Council—places the customer at the heart of comprehensive and continuous development. This is achieved through the design of proactive service experiences that anticipate future needs and meet evolving expectations, reinforcing Dubai's position as a global leader in government added, 'The 'Shared Digital Channels' initiative, approved by His Highness Sheikh Hamdan bin Mohammed earlier this year, reflects Dubai Government's commitment to delivering a seamless, integrated digital experience through dedicated, round-the-clock platforms—cementing the emirate's status as a global hub for technology and innovation in service of people and in attracting high-quality investments.'Commenting on the initiative, Director-General, Chairman of the Board of Executive Directors of Dubai's Roads and Transport Authority (RTA), Mattar Al Tayer, stated, 'Digital channels have become the primary means through which customers access a wide array of government services and process their transactions. This underscores the critical importance of developing shared digital platforms and advancing integration among government entities. Customers increasingly perceive the government as a single, connected entity capable of fulfilling their needs through one or a small number of unified platforms, without the need to navigate multiple channels and service windows.'He added, 'The Shared Mobility Channel, Dubai's Unified Gateway for City-Wide Mobility Services, ensures seamless access to all modes of transport, whether public or private. Mobility services remain a cornerstone of government offerings with public transport, shared mobility, and taxis serving 747.1 million riders in 2024. The city is home to 2.5 million registered vehicles, while nol cards have surpassed 39 million in circulation. The new platform enhances the customer experience by providing streamlined access to both government and private sector services through a single, intuitive interface that supports integration and leverages emerging technologies.'Director-General of the Dubai Department of Economy and Tourism, Helal Saeed Almarri, said, 'Dubai's digital transformation reflects the foresight of our leadership and the clarity of vision that has consistently placed our city ahead of global trends. This journey is not only about adopting technology—it is about creating time, building trust, and unlocking opportunity at every level of society and the economy.'The launch of the Shared Digital Channels Initiative marks a strategic leap forward—ensuring that government services are not only world-class in functionality, but seamlessly integrated into daily life, fully aligned with the leadership's ambition for a digital- first, human-centred future.''As we advance the goals of the Dubai Economic Agenda D33, our focus remains on creating systems that are intuitive, scalable, and responsive—designed to enable businesses to grow faster, residents to enjoy greater convenience, and talent to thrive in an environment defined by innovation. This is how we reinforce Dubai's position as the global epicentre of opportunity, and the best place in the world to live, work, and build the future.'Al Mansoori commented, " Digital channels have consistently been a key driver of our success in recent years, an achievement made possible by the collective efforts of all stakeholders. Inspired by our leadership, we believe that every success should serve as a stepping stone towards even greater progress. Today, we are called to innovate and introduce initiatives that drive a transformative leap in Shared Digital Channels, reinforcing the vision of a fully integrated digital lifestyle. By harnessing cutting-edge technologies, including artificial intelligence, we can deliver services and digital city experiences that are proactive, predictive, and seamlessly integrated."Al Mansoori added, "We are currently advancing the development of Shared Digital Channels guided by a well-defined roadmap, to enhance their impact in simplifying people's lives and driving the digital economy. Our goal is to capitalise on the technologies, ideas, and accumulated expertise at our disposal, while creating new solutions and initiatives that position the shared digital ecosystem as a flagship initiative of the next phase of transformation. This will simplify people's lives and propel the digital economy forward in support of the Dubai Economic Agenda D33. I am confident that what lies ahead will exceed all that has come before, driven by the enduring spirit of collaboration and unity that has always defined our journey—and will continue to guide us into the future.'Acting Director-General of Dubai Municipality, Marwan Ahmed bin Ghalita, highlighted the importance of shared digital channels in building a comprehensive digital stated, 'Today, Dubai — guided by the vision of its leadership and the collaboration of its institutions — presents to the world a model of future cities that inspire and delight both residents and visitors, offering an attractive environment for living, working, and investing. Shared digital channels play a vital role in this context, facilitating access to services in a coordinated and seamless manner through integrated data exchange within an interconnected government framework. We are confident that enhancing this experience will mark a significant shift in service delivery across Dubai, capitalising on advanced digital technologies and the extensive expertise of Dubai's skilled workforce in various sectors.'Director-General of Dubai Courts, Prof. Saif Ghanem Al Suwaidi, affirmed that the shared digital channels add a vital dimension to the quality of life in Dubai. He stated, 'The ease of access to services is a key criterion for modern and future cities. Dubai, which has long excelled in this area through its pioneering journey, is now advancing to a new and advanced phase through this initiative. This step is a clear expression of the leadership's vision and proactive efforts to anticipate and shape the future in a manner that serves people across all sectors — with justice and judiciary at the forefront, benefiting from cross-sectoral integration within a unified and comprehensive government system.'Group Chairman and Chief Executive Officer, DP World, Sultan Ahmed bin Sulayem, stated, 'Unifying service and digital experience channels is essential to accelerating economic activity in Dubai. It streamlines processes, saves time and resources, and drives greater efficiency and productivity across sectors. At a broader level, this milestone enhances Dubai's attractiveness to investors by providing a robust and supportive ecosystem for economic and commercial growth. Developing the Shared Digital Channels Initiative is a key priority, and we are fully committed to contributing meaningfully, in line with our role in enabling and facilitating trade and commerce across Dubai.'He added, 'The unified logistics and trade channel marks a significant advancement in strengthening Dubai's competitiveness in the cross-border trade and logistics sectors. This can be accomplished through collaboration between government agencies and private sector companies and establishing a comprehensive digital ecosystem that covers every stage of commercial and logistical operations within a unified framework. This initiative supports the objectives of the Dubai Economic Agenda D33, which aims to increase the emirate's external trade volume over the next decade to Dh25.6 trillion, while reinforcing Dubai's position as one of the world's top five logistics hubs.'Approved by H.H. Sheikh Hamdan bin Mohammed, the initiative represents a significant milestone towards building a future-ready digital ecosystem for the city — one that improves quality of life, attracts global enterprises, and fosters innovation in service delivery—creating smarter, more seamless digital experiences that simplify life for individuals and businesses initiative aims to deliver personalised, proactive services by creating a unified digital customer profile across aims to streamline user journeys through process optimisation, offering seamless and interactive focuses on integrating public and private sector services, ensuring full interoperability across digital channels, while maintaining the highest standards of cybersecurity and data Shared Digital Channels Initiative is envisioned to set a new benchmark in customer experience—offering high-quality, accessible, and frictionless digital services powered by advanced technologies such as artificial initiative supports the development of an exceptional digital service ecosystem, making it easier for all user segments to access a wide range of all services provided by the Government of Dubai will be delivered through these seven unified channels—eliminating the need to navigate multiple platforms or key objectives include enhancing operational efficiency, promoting sustainability by optimising resource usage, eliminating redundancy, and leveraging data-driven insights to anticipate trends, address issues proactively, and streamline service delivery.
