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2 days ago
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- Yahoo
Pega Named a Leader in AI Decisioning Platforms by Independent Research Firm
Pega's AI-powered decisioning and workflow automation capabilities recognized with highest scores possible in all strategy criteria WALTHAM, Mass., June 10, 2025--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation CompanyTM, today announced Forrester Research has named Pega a Leader in The Forrester Wave™: AI Decisioning Platforms, Q2 2025 (1). Pega earned the highest score in the strategy category, including the highest scores possible in the vision, innovation, roadmap, partner ecosystem, adoption, and supporting services and offerings criteria. The report states: "Pega's approach is timeless — it aims to build a platform that enables enterprises to 'design for people, build for change.' The company is now using AI to do that, infusing it into every platform capability, including Pega GenAI BlueprintTM, which enables users to generate full decisioning workflows and build AI agents using natural language. Pega is firing on all cylinders with its superior vision, innovation, roadmap, partner ecosystem, adoption, and support services." On Pega's platform capabilities, the report states: "Pegasystems' platform excels in data modeling and integration, enabling enterprises to effectively create a simplified data abstraction layer for decisioning applications. Governance capabilities, including lifecycle management and observability, facilitate compliance and mission-critical monitoring. The platform's extensible architecture enables customers to integrate with enterprise systems and offers an on-ramp to Pegasystems' partners to add industry-specific modules." The report also found that reference customers report "implementing the Pega platform broke down customer data silos, unified processes, and most importantly, enabled hyper-personalization for millions of consumers," noting that "Pega turns executives into customer-centric heroes." This Forrester Wave report evaluated 15 vendors across 18 criteria spanning current offering, strategy, and also customer feedback. Pega received the highest scores possible for the following criteria: data modeling, data integration, decision testing, cohesive experience, lifecycle, observability, and extensibility. Forrester evaluated Pega InfinityTM, Pega's suite of solutions for AI-powered decisioning and workflow automation, including Pega PlatformTM, a powerful low-code platform combining AI-powered decisioning and workflow automation to help enterprises efficiently build scalable, intelligent apps. It also analyzed Pega Customer Decision HubTM, an AI-powered, real-time decisioning engine that delivers hyper-personalized next-best-actions to optimize customer engagement. Additionally, the evaluation recognized Pega Blueprint, Pega's genAI-powered design agent that transforms client goals and documentation into modern, agent-driven app workflows using Pega's best practices. These tools provide a comprehensive approach to AI decisioning for Pega clients to achieve measurable, optimized business outcomes. This report is among Pega's many recent analyst recognitions for its customer engagement, enterprise AI, and workflow automation capabilities. Recently, Pega was recognized as a Leader in the Gartner® Magic Quadrant for Process Mining Platforms 2025 (2), Gartner® Magic Quadrant for CRM Customer Engagement Center (CEC) 2024 (3), and the Gartner® Magic Quadrant™ for Enterprise Low-code Application Platforms (LCAP) (4). It was also named a Leader in The Forrester WaveTM: Customer Relationship Management Software, Q1 2025 (5), The Forrester Wave: Real-Time Interaction Management, Q1 2024 (6), The Forrester WaveTM: Customer Service Solutions 2024 (7), and The Forrester WaveTM: Task-Centric Automation Software, Q4 2024 (8). For more background on these and additional analyst reports, visit Quotes & Commentary:"Today's organizations need precise, adaptive AI that empowers both humans and AI agents to make fast, context-aware decisions," said Kerim Akgonul, chief product officer, Pega. "Pega's AI decisioning capabilities are designed as a surgical, statistical engine that continuously learns and optimizes workflows—whether it's guiding a customer interaction or automating a process. This recognition reinforces our commitment to delivering the right AI for the right purpose, enabling our clients to build self-optimizing systems that drive meaningful, transformational outcomes." Supporting Resources: Report access: The Forrester Wave™: AI Decisioning Platforms, Q2 2025 Solution background: Pega Infinity Solution background: Pega Blueprint Solution background: Pega Customer Decision Hub Solution background: Pega Platform Forrester Research, "The Forrester Wave™: AI Decisioning Platforms, Q2 2025," by Mike Gualtieri with contributions from Sudha Maheshwari, Bardia Razzaghi, and Jen Barton, June 10, 2025 Gartner, Inc., "Magic Quadrant for Process Mining Platforms, Q1, 2025," by Tushar Srivastava, Marc Kerremans, David Sugden, April 16, 2025 Gartner, Inc., "Magic Quadrant for the CRM Customer Engagement Center (CEC) 2024," by Pri Rathnayake, Wynn White, Drew Kraus, December 2024 Gartner, Inc., "Magic Quadrant for Enterprise Low-Code Application Platforms," by Oleksandr Matviskyy, Kyle Davis, and Akash Jain, October 16, 2024 Forrester Research, "The Forrester Wave™: Customer Relationship Management Software, Q1 2025," by Kate Leggett, with contributions from Linda Ivy-Rosser and Faith Born, March 21, 2025 Forrester Research, "The Forrester Wave™: Real-Time Interaction Management, Q1 2024" by Rusty Warner, February 26, 2024 Forrester Research, "The Forrester Wave™: Customer Service Solutions, Q1 2024" by Kate Leggett, March 6, 2024 Forrester Research, "The Forrester Wave™: Task-Centric Automation Software, Q4 2024" by Bernhard Schaffrik, Pascal Matzke, Faith Born, and Kara Hartig Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester's objectivity here. About PegasystemsPega is The Enterprise Transformation CompanyTM that helps organizations Build for Change® with enterprise AI decisioning and workflow automation. Many of the world's most influential businesses rely on our platform to solve their most pressing challenges, from personalizing engagement to automating service to streamlining operations. Since 1983, we've built our scalable and flexible architecture to help enterprises meet today's customer demands while continuously transforming for tomorrow. For more information on Pega (NASDAQ: PEGA), visit All trademarks are the property of their respective owners. View source version on Contacts Press Contact: Ilena
Yahoo
2 days ago
- Business
- Yahoo
FICO Recognized as a Leader in 2025 AI Decisioning Platforms Report by Independent Research Firm
FICO® Platform received the highest score in current offering among 15 AI Decisioning Platform providers evaluated BOZEMAN, Mont., June 10, 2025--(BUSINESS WIRE)--Global analytics software leader FICO (NYSE: FICO) announced today that its industry-leading FICO® Platform has been named a leader in "The Forrester Wave™: AI Decisioning Platforms, Q2 2025" report, receiving the highest score in the current offering category among all evaluated platform providers, and highest marks possible on 13 scorecard criteria. According to the Forrester report, "AI decisioning platforms transform how organizations operationalize both human intelligence and AI at scale, enabling faster, more accurate decisions across complex business processes." AI decisioning is also an important enabler for Agentic AI. The report goes further to say, "Modular architecture allows organizations to build AI decisioning agents that autonomously adapt to real-time data and maximize decision intelligence for specific use cases." FICO® Platform is designed to revolutionize AI-first transformation for businesses worldwide through an end-to-end integrated solution. It supports smarter decision-making across the entire customer journey, breaks down silos, and makes it easier for teams to work together and innovate quickly. In the report, Forrester evaluated 15 AI decisioning platform providers against 18 criteria, assessing their Strength of Current Offering, Strategy, and Customer Feedback. Forrester recognized FICO and FICO® Platform for: "FICO's vision goes beyond decisioning to imagine a future where enterprise executives will express business goals, and AI will create and continuously refine decision logic to achieve those goals. Its vision is complemented by an exceptional innovation approach, product roadmap, and implementation services." "FICO's platform excels in decision authoring, testing, and optimization, enabling enterprises to create, validate, and enhance complex decision logic. Its superior governance capabilities, including lifecycle management, transparency, extensibility, and observability, ensure compliance and robust monitoring." "FICO best fits customers who extend credit and other financial services to millions of consumers and who require customizable solutions across the entire customer lifecycle." "We are honored by this recognition from Forrester, which we believe underscores the transformative innovation of the FICO Platform," said Nikhil Behl, president, Software for FICO. "Our mission is to deliver on the promise of an intelligent enterprise by helping customers monetize latent enterprise assets and execute best-in-class decisions at scale to drive outcomes and results." FICO continues to be recognized by leading analyst firms for its innovation in AI-powered decisioning and platform excellence. Recent recognitions include: Gartner Market Guide for Decision Intelligence Platforms 2024 – This report dives into how decision intelligence platforms combine explicit decision modeling, AI, analytics and related capabilities to support, augment or automate decision making, driving business outcomes. Chartis Research RiskTech100® 2025 – Recognized for platform innovation and leadership. IDC MarketScape 2024 – Named a Leader for innovation in FICO® Platform in the Worldwide Decision Intelligence Platforms report. Access "The Forrester Wave™: AI Decisioning Platforms, Q2 2025" report, here: For more information about FICO® Platform: Note: Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester's objectivity here. About FICO FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956, the company is a pioneer in the use of predictive analytics and data science to improve operational decisions. FICO holds more than 200 US and foreign patents on technologies that increase profitability, customer satisfaction and growth for businesses in financial services, insurance, telecommunications, health care, retail and many other industries. Using FICO solutions, businesses in more than 80 countries do everything from protecting 4 billion payment cards from fraud, to improving financial inclusion, to increasing supply chain resiliency. The FICO® Score, used by 90% of top US lenders, is the standard measure of consumer credit risk in the US and has been made available in over 40 other countries, improving risk management, credit access and transparency. Learn more at Join the conversation at & For FICO news and media resources, visit FICO is a registered trademark of Fair Isaac Corporation in the U.S. and other countries. View source version on Contacts Media ContactJulie Huangpress@ Sign in to access your portfolio
