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Time of India
17-05-2025
- Business
- Time of India
Sebi resolves 4,239 investor complaints via SCORES portal in April
The Securities and Exchange Board of India (Sebi) resolved a total of 4,239 investor complaints through its online grievance redressal platform, SCORES, in the month of April, the market regulator said in a public notice on Friday. During the month, Sebi received 4,341 new complaints. As a result, the total number of unresolved complaints stood at 4,263 at the end of April, up slightly from 4,161 complaints pending as of March 31, PTI reported. The regulator also reported that the average time taken by listed companies and registered intermediaries to submit Action Taken Reports (ATR) during April was eight days. For complaints under First Level Review, the average resolution time was recorded at four days. SCORES, or the Sebi Complaint Redressal System, is an online platform that enables investors to file and track complaints against listed entities and Sebi-registered market intermediaries. As per the upgraded SCORES 2.0 framework, complaints are automatically directed to the concerned entities, which are mandated to respond with an ATR within 21 days. If the investor is dissatisfied with the response, they may seek a First Level Review within 15 days. Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like 여성 갱년기, '이것' 몰라서 20kg 살쪘다..(+이유) 현수맘 더 알아보기 Undo During this review period, complaints remain classified as pending, even if an ATR has already been submitted. In cases where the grievance remains unresolved following the First Level Review, investors have the option to escalate the matter to Sebi for a Second Level Review. The regulator also noted that complaints may be closed if the investor opts for resolution through the Online Dispute Resolution (ODR) mechanism. Stay informed with the latest business news, updates on bank holidays and public holidays . AI Masterclass for Students. Upskill Young Ones Today!– Join Now
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Business Standard
17-05-2025
- Business
- Business Standard
Sebi resolves 4,239 investor complaints via SCORES platform in April
Capital markets regulator Sebi disposed of 4,239 complaints through grievance redressal mechanism SCORES platform in April. The markets watchdog received 4,341 fresh complaints in the month and a total of 4,263 complaints remained unresolved at the end of April, slightly higher than the 4,161 complaints that were pending as of March 31, according to a public notice by the Securities and Exchange Board of India (Sebi). The regulator also highlighted that the average resolution time taken by the entities to submit the Action Taken Reports (ATR) in April was eight days, while the average time taken for complaints under First Level Review was four days, it added. SCORES, or Sebi Complaint Redressal System, is an online platform which facilitates investors in lodging and tracking complaints against listed companies and registered intermediaries. Under the upgraded SCORES 2.0 framework, complaints are automatically forwarded to the entities, which are given 21 days to submit an ATR to the investors. If dissatisfied, investors can opt for a first-level review within 15 days. During this period, complaints remain on the pending list, even if an ATR has been submitted. If the investor continues to be unsatisfied, they can escalate the issue to a second-level review by the regulator, with the same timeline for resolution applying, Sebi said. Further, the complaints can also be disposed of if an investor opts for the Online Dispute Resolution mechanism, it added.
New Indian Express
15-05-2025
- Politics
- New Indian Express
Chief Minister Office to handle complaints directly
NEW DELHI: Chief Minister Rekha Gupta has announced that her office will now directly handle public grievances, aiming to improve governance in the national capital. Complaint boxes will be installed at the offices of Sub-Divisional Magistrates (SDMs), District Magistrates (DMs), and Sub-Registrars across the city. After a meeting with senior officials, Gupta called for an upgrade of Delhi's public grievance redressal system to make it more effective. On Wednesday, the Chief Minister chaired a review meeting with the Heads of Departments (HODs) at the Delhi Secretariat. The meeting focused on reviewing unresolved complaints on the Public Grievances Management System (PGMS) portal and ensuring their timely resolution. Departments were directed to take prompt action on pending complaints and prepare Action Taken Reports (ATRs) without delay. The meeting was attended by the Chief Secretary and HODs from key departments, including Revenue, DUSIB, Delhi Police, DDA, Education, PWD, Social Welfare, Technical Education, Environment and Forests, MCD, DJB, Labour, Irrigation and Flood Control, Health, and Transport. Gupta criticised past governments for neglecting public complaints, stating, 'Earlier, complaints either never reached officials or were ignored. But our government is fully committed to resolving public issues.'
