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From experimentation to deployment: IT firms now focus on AI agents
From experimentation to deployment: IT firms now focus on AI agents

New Indian Express

time3 days ago

  • Business
  • New Indian Express

From experimentation to deployment: IT firms now focus on AI agents

IT services firms are now focusing on AI agents, as clients across sectors demand agents that can effectively communicate as well as enhance productivity. Agentic AI can operate independently, make decisions and also initiate workflows. It uses reasoning and autonomously solves complex issues. Tata Consultancy Services chairman N Chandrasekaran in his letter to shareholders said that the company is establishing a large pool of AI agents working alongside the human workforce. The company said in its FY25 annual report that AI is transitioning from single-purpose solutions to Agentic AI to solve complex business problems. Infosys has launched over 200 enterprise AI agents that are part of Infosys Topaz AI offerings. The company said the AI agents are designed to drive tangible outcomes for enterprises by transforming complex workflows and managing intricate, multi-agent business operations efficiently at scale. 'These enterprise AI agents cater to multiple sectors, including healthcare, finance, retail, telecom, manufacturing, and agriculture. Leveraging advanced machine learning and cognitive architecture, the agents are equipped with powerful capabilities such as data extraction to transform raw inputs into actionable insights and multimodal functionality to handle diverse data types effectively,' the company added. For instance, Infosys said, in the area of predictive network capacity planning, a monitoring agent continuously tracks real-time network capacity and alerts for any immediate concerns. The company added that in the manufacturing domain, a forecasting agent uses real-time data to predict demand for vehicle parts, thus optimising inventory and managing the supply chain. Balakrishna D R (Bali), executive vice-president, global services head, AI and industry verticals, at Infosys, said: 'The development of more than 200 enterprise AI agents marks a milestone in our continued efforts to innovate and lead in the enterprise AI space. With Infosys TopazTM AI offerings and Google Cloud's advanced AI frameworks, we are enhancing Human+AI collaboration and unlocking new levels of efficiency and precision across industries.' Infosys also launched Agentic AI Foundry, a comprehensive solution designed to accelerate the development and deployment of reliable production-grade AI agents. A recent report by Nasscom in partnership with management consulting firm Avasant said that AI Agents are poised to drive the next wave of enterprise transformation in 2025. 'The next frontier of enterprise transformation is being shaped by AI agents, which are rapidly progressing from experimentation to deployment. As organisations move toward synchronous AI architectures, AI agents are emerging as a core capability. Currently, 27% of enterprises report having AI agents in production or at scale, while 31% are at the proof-of-concept (PoC) stage, and another 30% plan to initiate PoCs or scale deployments in CY2025. Enterprises are expected to spend 3-4X more on AI agents in CY2025 as a result of synchronous AI systems, signalling a strategic reallocation of budgets away from classical AI and even GenAI toward more interactive, autonomous agent-based systems,' the study added. Sangeeta Gupta, senior vice-president and chief strategy officer at Nasscom, said: 'The transition to synchronous AI agents marks a fundamental shift towards seamless human-machine collaboration, unlocking new levels of productivity and innovation. Enterprises that invest in modular, agile architectures and build AI-ready workforces will be best positioned to navigate uncertainty and capture growth opportunities in the coming decade.'

Infosys launches Agentic AI Foundry under Topaz to accelerate enterprise AI transformation
Infosys launches Agentic AI Foundry under Topaz to accelerate enterprise AI transformation

Business Upturn

time7 days ago

  • Business
  • Business Upturn

Infosys launches Agentic AI Foundry under Topaz to accelerate enterprise AI transformation

By Aditya Bhagchandani Published on May 28, 2025, 16:19 IST Infosys on Wednesday announced the launch of its Agentic AI Foundry, part of its Topaz™ platform, aimed at helping enterprises develop and deploy AI agents at scale. The solution is designed to support reliable, production-grade AI agents across business operations, IT, and customer ecosystems. The Foundry brings together a library of reusable components and pre-built agents, both horizontal and industry-specific, to simplify AI adoption. It enables enterprises to customize and integrate these agents across in-house or third-party platforms, avoiding vendor lock-in and supporting a future-ready, ethical AI architecture. 'At Infosys, we believe the future of innovation lies in harnessing the power of AI responsibly and effectively. Infosys Agentic AI Foundry is a game-changer in enterprise transformation,' said Balakrishna D. R. (Bali), EVP and Global Services Head, AI and Industry Verticals at Infosys. For instance, the company has deployed a multi-agent invoice automation solution in its finance team, improving productivity by over 50% and delivering significant cost savings. 'The line between human capabilities and AI-powered software is rapidly blurring. Infosys' approach to Agentic AI is a critical move to support enterprises under pressure to embed these capabilities into their experiences,' added Phil Fersht, CEO of HFS Research. Infosys also cited deployments at client organizations, such as a deep research agent reducing support resolution times by 50% and AI-powered audit agents enhancing financial record integrity. The initiative aligns with Infosys' broader AI-first approach, promising cost efficiency, innovation, and seamless adoption of evolving AI technologies. Aditya Bhagchandani serves as the Senior Editor and Writer at Business Upturn, where he leads coverage across the Business, Finance, Corporate, and Stock Market segments. With a keen eye for detail and a commitment to journalistic integrity, he not only contributes insightful articles but also oversees editorial direction for the reporting team.

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