27-05-2025
UK partnership helped more than 100 people in Glasgow
The collaboration between Citizens Advice and Yorkshire Building Society has helped provide free impartial advice on a wide range of issues including impartial advice on a wide range of financial and social issues.
Since July 2023, the Yorkshire Building Society branch on Gordon Street has hosted a Citizens Advice adviser two days a week, providing confidential, hour-long appointments to those seeking support.
The initiative is part of a broader UK-wide programme that has supported more than 11,900 individuals and unlocked an estimated £6.5 million in additional income for those accessing the service since its launch.
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Susan Allen, chief executive of Yorkshire Building Society, said: "We are incredibly proud of the positive impact this service has had on thousands of people across the UK including over a hundred in Glasgow.
"Through this partnership, we've made impartial and independent advice from Citizens Advice more accessible in our communities, making a real impact on the lives of thousands of people nationwide."
The service offers support for a wide range of issues, including welfare benefits, debt, housing, and legal challenges.
Alana Forsyth, chief executive from Glasgow North West Citizens Advice Bureau, added: "For the people we help, the cost-of-living challenges are still here.
"We see people come to us for advice on a wide range of issues, from housing to employment, and welfare and benefits, to name just a few.
"Our partnership with Yorkshire Building Society is crucial in bolstering the support we're able to offer to those in need within our local communities, by providing greater access to our advisers in the heart of Glasgow."
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Launched as a pilot in 2021 across six branches, the partnership's success and high demand led to its expansion.
It now operates in over 40 per cent of Yorkshire Building Society's branches, delivering a direct and meaningful impact within communities across the UK.
For more information or to book an appointment, visit the Yorkshire Building Society website.
