Latest news with #AlbertNel
Korea Herald
22-05-2025
- Business
- Korea Herald
Genesys Cloud makes big bet on Korea's corporate AI market
Genesys Cloud Services, an American software company that sells customer experience technology to businesses, said Thursday that it will continue to make ongoing investments despite several challenges in the Korean artificial intelligence market. 'We will continue to commit to the Korean market. It is a very special market for us, Genesys. We want to make four main commitments to you today,' Albert Nel, senior vice president and regional sales leader for the Asia-Pacific region, said during a press conference in Seoul. The software firm vowed to continue investment in further enhancing and creating more capabilities on the Genesys Cloud platform in Korea. At the same time, Nel highlighted that Genesys was the first cloud contact center vendor to invest in a local node in Korea to support the market here. While language support is critical to the success of any platform, Genesys has set Korean as a top-tier language. That means any new capability or product that the company releases would have full Korean support across all the different modules, Nel explained. The senior vice president also said the company will continue to build out its ecosystem to provide local organizations to provide support for Genesys Cloud in Korea. The company vowed to leverage some of the best practices globally for the local market to ensure continued joint innovation. According to Nel, one of the biggest challenges the company has faced is that aging technology and some on-premises deployments remain in highly regulated industries to hold organizations back from innovation. However, Korea was the first country in Asia to adopt comprehensive AI legislation. The country's customer experience market outlook is also rosy. The market is expected to grow to nearly $1.8 billion by 2030, as the cloud market continues to grow more than 10 percent per year. Tony Bates, chairperson of Genesys Cloud Services, also joined Thursday's event. He stressed that leveraging AI effectively requires the use of cloud technology. He highlighted the promising outlook of the Korean market, noting that while there are already existing cloud customers, the potential for growth remains strong. According to Bates, the paradigm is shifting from a consumer-centered service economy to an experience-driven economy.
Korea Herald
22-05-2025
- Business
- Korea Herald
Genesys Cloud makes big bet on Korean AI market
Genesys Cloud Services, an American software company that sells customer experience technology to businesses, said Thursday that it will continue to make ongoing investments despite several challenges in the Korean artificial intelligence market. 'We will continue to commit to the Korean market. It is a very special market for us, Genesys. We want to make four main commitments to you today,' Albert Nel, senior vice president and regional sales leader for the Asia-Pacific region, said during a press conference in Seoul. The software firm vowed to continue investment in further enhancing and creating more capabilities on the Genesys Cloud platform in Korea. At the same time, Nel highlighted that Genesys was the first cloud contact center vendor to invest in a local node in Korea to support the market here. While language support is critical to the success of any platform, Genesys has set Korean as a top-tier language. That means any new capability or product that the company releases would have full Korean support across all the different modules, Nel explained. The senior vice president also said the company will continue to build out its ecosystem to provide local organizations to provide support for Genesys Cloud in Korea. The company vowed to leverage some of the best practices globally for the local market to ensure continued joint innovation. According to Nel, one of the biggest challenges the company has faced is that aging technology and some on-premises deployments remain in highly regulated industries to hold organizations back from innovation. However, Korea was the first country in Asia to adopt comprehensive AI legislation. The country's customer experience market outlook is also rosy. The market is expected to grow to nearly $1.8 billion by 2030, as the cloud market continues to grow more than 10 percent per year. Tony Bates, chairperson of Genesys Cloud Services, also joined Thursday's event. He stressed that leveraging AI effectively requires the use of cloud technology. He highlighted the promising outlook of the Korean market, noting that while there are already existing cloud customers, the potential for growth remains strong. According to Bates, the paradigm is shifting from a consumer-centered service economy to an experience-driven economy.
The South African
30-04-2025
- Climate
- The South African
Floods Alert: Heavy floods near Vaal River cause havoc
Havoc erupts in the Lekwa-Teemane Local Municipality in Bloemhof, North West province. Flooding in areas close to the Vaal River has negatively impacted about 130 households. Seven sluice gates at the Bloemhof Dam and 10 at the Vaal Dam were opened last Friday, 25 April. However, according to the Water and Sanitation Department, two sluice gates at the Vaal Dam will gradually close by this afternoon, 30 April. The Lekwa-Teemana Local Municipality informed its residents and all drivers that the overflowing Vaal River is flooding. It has partially flooded a portion of the N12 between Bloemhof and Christiana, next to the Bloemhof Golf Course. Drivers are seriously at risk from this development, especially at night or in low visibility. Traffic officials are keeping a careful eye on the situation. Additionally, warning signs have been constructed in the impacted area as a precaution. According to Albert Nel, a community representative in charge of a humanitarian aid program in Bloemhof and Christiana, many people in the community need help. Speaking to SABC News , Nel says, 'The community has gathered to address a significant need for food. They have created an account for payment and provide one daily meal to those in need.' In addition, the Sanlam Foundation has also donated hampers. An additional hundred bags of maise meal for these individuals have also been donated. Residents living near the Vaal River are advised to exercise extreme caution due to severe flooding in the area. Rising water levels have disrupted daily life and pose a significant risk to those in close proximity. Authorities urge residents to: Stay away from floodwaters. Monitor local news and updates. Follow evacuation instructions if necessary. Prioritise their safety above all. Let us know by leaving a comment below, or send a WhatsApp to 060 011 021 1. Subscribe to The South African website's newsletters and follow us on WhatsApp, Facebook, X and Bluesky for the latest news
